Crowne Plaza Gerrards Cross Reviews
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![Jay]()
Jay Sent on 21/04/2023Fantastic Venue!
Hired this for our wedding and reception…what a wonderful venue. Absolutely beautiful, 5* quality and service and so well maintained. So many areas you can use and so many extras! (Main function room, bar, dining room, changing rooms, courtyard etc etc You get a substantial amount for your money and it seems no request to the events team is a bad request. So helpful, willing to go the extra mile and very flexible. So happy I picked this venue after looking at over 50! A venue you will not regret picking for any event :) to add to this, the rooms, spa and restaurant are also brilliant. Ended up making my wedding night stay here into a one week stay! -
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Karissa Sent on 19/06/2025
Lovely venue service did not match
I had my wedding here on 7th June 2025, beautiful venue however was not informed at time of booking there would be works going on which was cheeky. I booked initially with lovely lady called Katie that made us feel special but sadly she left by time it was our wedding.
We were left with someone who did not have a passion for events/ weddings and was constantly reminded about end of my event with clear up, I was made to feel unvalued andour wedding was just another event. I had repeat emails asking for same stuff and key Information not shared with myself or the people who will support on the day.
My husband was pulled to a side during our WEDDING again to talk about clear up. There was a clear plan of when that needed to be done by as reminded it was a dry hire. At midnight as wedding finished! Staff started taking pictures and stressing my family out who were about start the clear up, I had already got some family members started near end of event to start going round to clear things.
Worse thing was the venue was not even clean when we got it and my family were forced to clean before use and then after.
On top of that was given a suite with scaffolding as a view that stayed in night before my wedding to get ready to then be informed during our meal that is now in fact my 'honeymoon' suite ended up being the suite I was in night before, they didn't even bother to refill the fridge no complementary champagne or anything there wasn't even water in our room so again as bride had to call reception to bring some up which took a while and then next day when I asked when check out was they said 11 no special treatment for honeymoon.
Had a amazing wedding but the venue staff made the whole thing stressful for me and made me feel insignificant through out. Now my wedding day comes with mixed feelings if I knew I would be treated the way I was I would have gone with another venue. Paid alot of money to have my event there sad customer service in various aspects of hotel were sub par.
Funny thing as well considering dry hire not trusted to use an oven or informed where to leave rubbish just feel paid alot of money for exclusive use of a space and headache and stress was so not necessary.
Pictures of how it was left for us even after showed staff they did nothing.
Taking pictures of spaces before we needed to be cleared up by.
Just very sad I hope they improve customer service and start to acknowledge what may be 'just another event' to them is someones milestone moment i saved for years to be able to have a space like this for our wedding.
Crowne Plaza Gerrards Cross's reply:
Thank you for taking the time to share your feedback following your wedding on 7th June 2025. First and foremost, we’d like to sincerely congratulate you and your husband on your marriage. We are truly honoured that you chose our venue to celebrate such an important and meaningful milestone in your lives.
We are genuinely sorry to hear that the service you received did not meet the expectations. Your wedding day should feel special, seamless, and joyful — and we are saddened to know that aspects of your experience with us detracted from that.
We understand your frustration regarding the unexpected construction works, and we apologise for the last minute notification, unfortunately we were also made aware of commencement works for emergency repairs last minute. Please know we value every couple’s day as unique and incredibly important, and it is disheartening to hear you were made to feel otherwise.
The concerns raised about communication, pressure during the clean-up process, and lack of attention to detail in your suite are very serious and not reflective of the standard we strive for. We are especially sorry that your husband was approached during your celebration and that you felt rushed and unsupported at such a significant moment. Your comments regarding the condition of the venue on arrival and the absence of basic amenities has been addressed internally with our team and we have changed our protocol to address.
We also take your point very seriously about the emotional impact — it is never our intention for a couple to leave their wedding day with mixed feelings. We recognise that what may be a routine for us is a once-in-a-lifetime moment for our guests, and your feedback is a strong and important reminder of that.
Thank you again for taking the time to write to us so thoughtfully despite the disappointment you’ve felt. We are committed to learning from this and improving our service moving forward.
We wish you and your husband a future filled with love, joy, and better experiences than those you encountered with us.
Michael Chappell-Oates
General Manager
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![Apoorva]()
Apoorva Sent on 21/02/2024Very good experience and service
Crowne Plaza at Gerrads Cross is a hidden gem, very accessible from London but in a beautiful quiet location.
We booked Crowne Plaza for my son's wedding. The whole experience was very nice. Right from booking the venue till the date of wedding and the handover of the venue, everything was very smooth.
Alison and her colleagues were very responsive to our various queries and they were very co-operative and did their best to accommodate all our needs with regards to the venue availability and access.
We have already recommended the place to other people and I wouldnt hesitate to do the same in the future.
We have made lasting memories of the day.
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![Halimma]()
Halimma Sent on 25/04/2023Excellent experience during the most stressful time
I honestly couldn’t recommend this venue enough. The staff, the venue everything was amazing.
They really go above and beyond to help you.
The venue was very accommodating and very exclusive. You cannot find this anywhere else. You get more than value for money. I would definitely recommend. -
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