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Berwick House & Gardens Reviews

Berwick House & Gardens

Berwick House & Gardens

Shrewsbury, Shropshire
4.9 out of 5 rating, 27 reviews
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Reviews

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  • Quality of the service
    4.9 out of 5 rating
  • Response time
    4.8 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value for money
    4.9 out of 5 rating
  • Flexibility
    4.9 out of 5 rating

Badges

Hitched Wedding Awards 2025 Winner
Hitched Wedding Awards 2024 Winner
  • Khang
    Khang Sent on 18/10/2026
    2 out of 5 rating
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    Beautiful venue, let down by stressful planning, poor communication & unprofessional leadership

    My partner and I got married at Berwick House in August 2026. The wedding went well, the venue is beautiful, full of history and has great potential, and the staff were lovely.

    However I can’t recommend it under its current leadership. Our experience with management was marked by poor communication, lack of transparency, unclear charges, having to chase money that was contractually owed to us and, consequently, a level of service that fell very short of what we expected.

    1.⁠ ⁠Unprofessional communication & transparency
    Throughout the planning process, we repeatedly had to dig through old email chains to establish what had already been agreed. When we signed our contract in January 2025, we agreed the venue and corkage rates with Kassidy & Tim. In March 2026, Will, the venue’s owner and Director, reconfirmed the corkage rates in writing, and said they were “applicable for 2026 also”. Yet a month later, we were quoted £26 per bottle for still wine, a 73% increase from the agreed £15.

    We re-sent the original correspondence, yet its validity was continually questioned despite the preagreed rates clearly in writing in multiple emails. Will eventually agreed to honour the original rates, but only after we did the legwork and pointed him back to Berwick’s own emails.

    We also struggled to get clear answers about our prepaid drinks-package credit and what corkage covered. Answers were often late, ambiguous or incomplete. 5 weeks before the wedding, Will threatened to withdraw permission for us to bring our own drinks if we did not provide quantities by a deadline, while our questions about charges, which would be affected by the quantities of drinks we brought, remained unresolved.

    We also discovered that Berwick had changed catering teams without proactively informing us.
    Although the venue accommodated our wish to use the original caterer in the end, we were left feeling we had to chase and verify everything ourselves.

    2.⁠ ⁠Drinks & bar management
    Despite supplying our own drinks and paying substantial corkage, the venue began selling its own bar drinks to our guests against our instructions while plenty of our supplied stock remained available. We were never remotely close to running out. After a family member alerted us, Elin, the events coordinator, helped us resolve this quickly.

    Some of our supplied drinks were initially refused because the staff serving guests appeared not to have been briefed on our arrangements or inventory. Guests even had to point out the beers they wanted behind the bar and insist they were still available from our own supply. These incidents suggested a clear breakdown in communication between management and the team on the day.

    3.⁠ ⁠Wedding weekend
    The wedding weekend itself went well overall, and the staff were friendly, accommodating and helpful. Elin deserves a particular mention for being a superstar.

    There were a few basic shortcomings though: not enough water jugs on the dining tables on a warm summer day, and the cooked and continental breakfasts served were disappointing for the price.

    4.⁠ ⁠Post-wedding service
    Our refundable damage deposit was not returned within the contractual 10 working days, and our outstanding drinks-package credit was left unpaid. Despite repeated emails, we received no answer for close to two months. It took a formal email warning of legal action to prompt a response and the return of our funds.

    5.⁠ ⁠Summary
    We chose Berwick House because of its beautiful setting and promise of a personal, family-oriented and customisable wedding experience. The venue has potential, and the staff on the day were genuinely lovely, but our experience with management before and after the wedding fell well short of that promise.

    For a wedding costing tens of thousands of pounds, we expected a much more professional experience.

    A wedding should be about having your loved ones together, celebrating your marriage and enjoying the day. You'll be happy wherever you host it but you can save yourself some unnecessary stress by choosing a more professional & experienced venue.
  • A
    Anna Sent on 18/10/2025
    5 out of 5 rating
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    Thank you for the best wedding weekend!

    Sam and I had the best weekend getting married at Berwick House.

    We had seen a few venues around Shrewsbury, but what really stood out to us about Berwick was the feeling of this stunning venue being your home for the weekend for you and your guests. We didn't feel like we were on a conveyor belt (which can happen with some venues as they have weddings every day). We were able to rent the house for the weekend, having a base for our family to stay and guests to come and celebrate. We were able to have a different room for every section of the wedding day (chapel for ceremony, gardens for drinks reception, drawing room for wedding breakfast and main hall for the reception). Plus more rooms for guests to enjoy (e.g. billiards room). The venue is so beautiful but doesn't feel stuffy at all, if anything it feels homely whilst also stunning. Every bedroom has been beautifully renovated, the grounds are also gorgeous and all ours to use. It was the perfect setting for our English/Polish wedding!

    The team at Berwick were also incredible! Will and Kassidy are so down to earth, accommodating and really bent over backwards to ensure our dream wedding could become a reality. Jade was our co-ordinator and she was also excellent, so helpful with recommendations and supporting us in figuring out the finer details of the weekend. The rest of the team at Berwick including Tim, Elin and all the staff on site, were so lovely, creative and would always do what they could help make our day so special! Thanks so much guys, it really means so much to us!

    If you're thinking about booking Berwick for your venue, do it! You won't regret it :)

    Photos credit: www.jonosymonds.com
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  • Priya
    Priya Sent on 05/10/2025
    5 out of 5 rating
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    Thank you for a magical wedding

    We were blown away with Berwick House when we first viewed it over a year before our wedding. Kassidy was so passionate and knowledgable about the house and its history. We wanted our families from abroad to experience the English countryside, and the breathtaking scenery and opulent house was something else.
    Any time we emailed, Kassidy, Will and Jade were quick to answer our questions or concerns which helped to reduce the stress of planning a wedding.
    Our wedding was quite complex (having 2 wedding ceremonies on the one day!), Berwick were helpful in supporting us to organise the day so that it ran smoothly.

    The chapel onsite is unique. My family and I, and Berwick House, tried very hard to get permission from the Catholic diocese to have a religious ceremony for our wedding. However, in the end this wasn’t granted. Luckily, we could have the legal marriage there instead (at the time of our wedding, we had to travel back to the house to sign the documents - this might change in the future). Having the chapel for the ceremony was special, it allowed me to have the dream walk down the aisle moment and a seamless transition at the end of the ceremony for the confetti shots.

    As we were having a multicultural wedding, it was important that we’d be able to have the sacred fire for the Hindu ceremony. Originally we planned on having the ceremony outside but on the day, the weather was too windy. Berwick were very quick and smooth at turning the double drawing room around so we could have the ceremony indoors.

    The bedrooms have been tastefully upgraded with beautiful en-suites, our guests loved staying in the house. We stayed the night before the wedding and this was the perfect opportunity for the two families to meet and spend time together before the big day.

    Our wedding was magical, and Berwick House was the perfect venue for us.
  • B
    Beth Sent on 28/08/2025
    5 out of 5 rating
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    Fantastic venue and staff

    A huge thank you to the wonderful hosts at Berwick! From the moment we first toured the venue, we were not only blown away by its beauty but also by their incredible hospitality. Throughout the entire planning process, they were incredibly helpful, patient, and always willing to answer our many questions. Their advice and guidance were invaluable, and we truly appreciate all their support, especially on our big day.

    A huge shout out to Will, Kassidy and the entire Berwick team for their kindness and professionalism. Thank you guys.

    We highly recommend Berwick for any special occasion. It's a truly stunning venue with a team that goes above and beyond to make your day perfect.
  • A
    Antony Sent on 29/06/2025
    5 out of 5 rating
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    Amazing day, really made our day perfect

    We had the best day of our lives getting married at Berwick House.

    As soon as we visited this venue, we knew we had to choose it for our wedding venue. The house and every room in it is absolutely breathtaking and the chapel is beautiful, not to mention the stunning grounds.

    Will and Kassidy were brilliant throughout the whole process. They showed us around on our first visit to the house, communication was easy with quick responses and they made us feel so welcome during our stay for our wedding. We stayed the day before our wedding until the morning after and had a fantastic stay.

    Jade, the wedding planner, was fantastic throughout, as were Tim and Elin, and the rest of the Berwick staff. Everything was taken care of perfectly and they seemed to genuinely enjoy hosting, and being part of, our wedding.

    Our guests had the greatest time at Berwick and were nothing but complimentary about how stunning the place is and how well everything was run.

    We highly recommend Berwick House, it really was a dream-come-true venue and we can't thank all the team there enough for everything they did for us.
  • David
    David Sent on 10/01/2025
    5 out of 5 rating
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    Exceptional Wedding Weekend

    We absolutely loved the time we spent at Berwick and the venue definitely was the key to making our wedding what it was - we couldn't imagine getting the same level of personalisation at, and personal input from, any other venue.
    Obviously, the House and gardens are stunning, from the outside and in. We really wanted to find a venue where our closest friends and family could stay the night before and after and at Berwick there are 15+ rooms - all spacious and uniquely designed, mostly with incredible ensuites(!), so everyone was already amazed before the wedding even began! It was really nice to be able to welcome people the day before and have a low-key family get-together on the eve of the wedding, and also have flexibility the morning after to have a group breakfast, walk in the grounds and ultimately pack up to go at a comfortable pace. The bridal party rooms are grand and more than big enough to host preparations through the morning for large groups of groomsmen and bridesmaids. Kassidy and Will were amazing, really personable and interested in our guests on arrival, and checked in through the wedding day and evening to make sure everything was running smoothly. They were attentive to our ideas and went out of their way in the months leading up to our wedding to make sure we could do things as we envisaged, which obviously meant we had the wedding we had dreamed of.
    The other massive selling point of Berwick for us was the ability to choose external providers of various aspects of the day, for example food and entertainment. Kassidy and Will liaised with each provider so that everything went really smoothly, even for example enabling our photographer to have a pre-visit without us needing to be there. Will and Kassidy used their experience of previous weddings to let us know what other couples had chosen and what had worked well, but we were still able to make our personal choices.
    I was amazed by the food that our external caterer, Kemp and Kemp, produced, proving that the kitchen area at Berwick easily accommodates what’s required to produce a great three course meal for ~100 guests. Amazingly, Berwick has multiple possible dining rooms for parties of around this size, offering flexibility for you in how to use the multiple amazing ground floor rooms through the day/night.
    We chose to use the on-site chapel for our ceremony, which required no decoration to look amazing, and similarly the interior of the House is full of character already, so we enjoyed the atmosphere with minimal additions ourselves. We thought the main hall was a fantastic place for band and dancefloor, but equally the room in which we ate the main meal would allow for a great party space with the noise somewhat removed from the middle of the House. Having the bar managed by the staff at Berwick was another stress-free element that worked really well.
    I can’t emphasise enough how impressed all of our guests were with the venue and Berwick staff, and how the day went, which is in a large part down to the incredibly helpful team. I would absolutely recommend!
  • Sophie
    Sophie Sent on 28/12/2024
    5 out of 5 rating
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    Absolutely wonderful

    Wonderful
    - adjective-
    inspiring delight, pleasure, or admiration; extremely good; marvellous.

    We had the most wonderful weekend at Bewick to celebrate our wedding.

    As the best man of the day said - we could have done it a thousand different ways and it couldn’t have gone better.

    The incredible Berwick team made the whole day feel easy and relaxed. However, this was not due to their lack of attention to detail but quite the opposite as everything had been incredibly well planned to make the day run seamlessly.

    In organising the wedding, the Berwick team were so friendly and open to our ideas to make the day our own. It didn’t feel formulaic and rigid, like other venues we visited (wedding factory), but instead had a genuine comfortable atmosphere, so much so that the guests commented on how natural and welcoming the whole event felt.

    Not only this but to have the entire house for the whole weekend, at a very reasonable (wedding) price. It is not the type of venue where we had 12 hours to enjoy our big day, but instead had the whole weekend with friends and family to mark it for the special occasion it is.
    The venue itself offers something very unique and personal. The house is truly stunning and a standout, with a rich history that is on full display, you really feel that you are staying at a Manor House and not a hotel.

    We come from a farming background ground and the temptation was to set up a marquee in a field and host it ourselves. But we fell in love with the house and the promise of an easy yet unforgettable weekend. Not only this but we were not beholden to the British weather (though our day was gorgeous) as the house and church held all the guests we wanted. However, with the weather so nice the guest got to enjoy the beautiful gardens. We had a ceilidh (Scottish dance) in the main hall which was spectacular. The different rooms meant there was a place for everyone as people were able to chat in the library, eat in the dinning room, dance in the main hall and drink at the bar. More to say about the incredible bedrooms, the chapel and more but you have to go and see it for yourself and with the friendly team it is not hard.

    So whatever you want, be it a fully organised wedding ready to go or one that you can add as many personal touches you wish, Berwick is the place.

    Thank you so much Berwick team for the incredible day, we cannot say enough to summarise the day.

  • E
    Elena Sent on 06/12/2024
    5 out of 5 rating
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    Absolutely perfect

    I had my wedding at Berwick House and it was truly the best day of my life, largely down to this spectacular venue.

    We first booked Berwick before they had actually hosted any weddings, and its been wonderful to see how the space has developed so quickly. Will and Kassidy have been so accommodating for us over the last 18 months. It's been lovely to have them along for the ride throughout the whole planning process. At some venues, you feel like you are on a conveyor belt of "copy/paste" weddings, but that is not the case at Berwick. We felt so cared for, and you can tell all the staff are genuinely passionate about making your wedding special and bespoke to you.

    When the day finally came, our guests were absolutely in awe. The building is stunning, and the rooms are spectacular. Each with their own unique style. The photographer and videographer were thrilled to have the opportunity to shoot here.

    We want to thank all the Berwick staff for everything. We received so many messages the next day saying "WEDDING OF THE YEAR", and we both woke up so happy.
  • R
    Rose Sent on 12/10/2024
    5 out of 5 rating
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    Kind, seamless, above and beyond hosts, in the country house of dreams!

    Our wedding at Berwick House could not have been more magical. From the first day we saw the place, and Kassidy took us around telling us about the history, we instantly felt the homeliness, the care, and the amazing family legacy, that Will and Kassidy are working so hard (though you never see the effort) to uphold.

    The house and grounds are outstandingly beautiful, which is self-evident, but every single one of the 40 guests who stayed with us at the house on site for the 3 days, plus many of the rest of the 100 wedding guests, commented how much of a family feel Berwick House has, and how much it felt like "our home for the weekend" - we only wish!

    Will and Kassidy, along with Melissa, made every step of the planning so easy. Nothing was too much trouble. And come the big day itself, they helped everything run seamlessly. Melissa even took on the care of our 1 year old labrador for the duration of our stay.

    We could go on, but for the sake of brevity, suffice to say that we can not recommend Berwick House more highly. If you're thinking of having your wedding there - do it! It was the best move we made during the whole of the planning.

    Will & Kassidy, thank you so much for your kindness and hospitality. You have something really special on your hands, and it's so wonderful that you want to share it.

    Rose & Neil Thorne
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