The Queen at Chester Hotel | Premier Collection by Best Western Reviews

Reviews

Badges

+8 User photos

• Lisa-Jane Sent on 30/07/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautiful , perfect , amazing team from start to finish

  Absolutely made our wedding day feel special from the moment we contacted the venue to the wedding day , the whole team were amazing I would totally recommended to get married at the Queen at Chester faultless, flawless , amazing , beautiful, perfect x

  Absolutely made our wedding day feel special from the moment we contacted the venue to the wedding day , the whole team were amazing I would totally recommended to get married at the Queen at Chester faultless, flawless , amazing , beautiful, perfect x
• Jitka N. Sent on 03/08/2022
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Perfect wedding

  Thank you for all the teams in The Queen of Chester hotel, our wedding was perfect , amazing food, excellent service, anything we asked for was done immediately, all our guests had complimented that the venue was well chosen.

  Thank you for all the teams in The Queen of Chester hotel, our wedding was perfect , amazing food, excellent service, anything we asked for was done immediately, all our guests had complimented that the venue was well chosen.
• Anne M. Sent on 03/08/2022
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent from start to finish

  The queen's Hotel was amazing from start to finish planning every step off the way not missing any details out off our special day
  When our day arrived they made up feel special every detail was correct an the staff was amazing I didn't want my day to end
  Hotel is gourgous rooms where so lovely and the food was amazing

  The queen's Hotel was amazing from start to finish planning every step off the way not missing any details out off our special day
  When our day arrived they made up feel special every detail was correct an the staff was amazing I didn't want my day to end
  Hotel is gourgous rooms where so lovely and the food was amazing

  • +5 Photos
Did the reviews win you over?
Send a message
• Lisa D. Sent on 03/08/2022
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Worth the wait

  We were originally supposed marry at llyndir Hall, a sister hotel to the queen, due to covid and other unforseen circumstances we were offered the queen as an alternative after 5 dates, and what an amazing place it is! We were treated like royalty and the team couldn't have done enough for us, especially the wedding coordinator Oana, she is absolutely fantastic and a credit to the place. The food was the best we've had and all of our guests commented on how perfect it was. The rooms were decorated beautifully & our vision was brought to life exactly as we wanted. The garden is amazing and had lots of brilliant photo opportunities in the small woodland area, We had the most perfect day & I wouldn't hesitate to recommend it to anybody.

  We were originally supposed marry at llyndir Hall, a sister hotel to the queen, due to covid and other unforseen circumstances we were offered the queen as an alternative after 5 dates, and what an amazing place it is! We were treated like royalty and the team couldn't have done enough for us, especially the wedding coordinator Oana, she is absolutely fantastic and a credit to the place. The food was the best we've had and all of our guests commented on how perfect it was. The rooms were decorated beautifully & our vision was brought to life exactly as we wanted. The garden is amazing and had lots of brilliant photo opportunities in the small woodland area, We had the most perfect day & I wouldn't hesitate to recommend it to anybody.
• Nicola Sent on 26/04/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Absolute perfection

  Words can not describe how grateful and thankful we are to all of The Queen Hotel staff. From start to finish, it was absolute perfection; we couldn't have been greeted more warmly, looked after more special and the day could not have gone better in any way.
  
  We would like to personally thank Alison, Louise, Ryan and Jon. They were absolutely fabulous and we would like nominate them for team of the month if this is possible please? We would also like to publicly thank them- what way is possible? Do you have a twitter account or any other forum for us to write on? We would also like to write to the headquarters or 'top bosses' as it were as we feel it is truly important that they are recognised. Also the chefs! we think the Ingrouille wedding team should get it!
  
  Again, everyone in the hotel; from Iwan, to the reception staff, chefs to the housekeeping and breakfast lady were absolutely fabulous! Please would you ensure this is passed on?
  
  Please feel free to use our review above or any pictures to help with promotion.
  
  Kindest and warmest regards,
  
  Nicola and Mark
  xxx

  Words can not describe how grateful and thankful we are to all of The Queen Hotel staff. From start to finish, it was absolute perfection; we couldn't have been greeted more warmly, looked after more special and the day could not have gone better in any way.
  
  We would like to personally thank Alison, Louise, Ryan and Jon. They were absolutely fabulous and we would like nominate them for team of the month if this is possible please? We would also like to publicly thank them- what way is possible? Do you have a twitter account or any other forum for us to write on? We would also like to write to the headquarters or 'top bosses' as it were as we feel it is truly important that they are recognised. Also the chefs! we think the Ingrouille wedding team should get it!
  
  Again, everyone in the hotel; from Iwan, to the reception staff, chefs to the housekeeping and breakfast lady were absolutely fabulous! Please would you ensure this is passed on?
  
  Please feel free to use our review above or any pictures to help with promotion.
  
  Kindest and warmest regards,
  
  Nicola and Mark
  xxx
• Katie Sent on 17/04/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing day

  We had an AMAZING day and loved every single second of it!! I literally want to relive it over and over again!
  
  I want to say a MASSIVE thank you to Ellie, John and the entire team. You have been amazing and so helpful and available for anything we needed and i really appreciate that!! On the day/night john was brill, very helpful and had everything under control and in hand. Even down to the decorating of mine and alexs table, which we had no idea about until the evening, and he went the extra mile to add harry potter touches for us! The reception team were also fabulous, welcoming, kind and helpful. I cant remember the lady's name but she had blonde hair and i think she may have been irish?... she was wonderful!
  
  I love how we were left to set up the day before and just checked on every now and again. I love how the little things were there such as the 'bride to be' plate in our room when me and my mum checked in, and the wedding morning glass of bubbly at breakfast.
  
  Honestly, the best day of our lives and we couldnt have picked or had a more beautiful, perfect venue for our day!
  
  Please pass on our greatest appreciation and thanks to everyone that worked our wedding that day!
  
  I will post a review when i get a minute on the hotel... pretty much going to copy and paste this email :D.
  
  Kindest Regards
  Katie and Alex
  
  P.s ALL of our guests loved it and said the venue was beautiful and the food was fab!!

  We had an AMAZING day and loved every single second of it!! I literally want to relive it over and over again!
  
  I want to say a MASSIVE thank you to Ellie, John and the entire team. You have been amazing and so helpful and available for anything we needed and i really appreciate that!! On the day/night john was brill, very helpful and had everything under control and in hand. Even down to the decorating of mine and alexs table, which we had no idea about until the evening, and he went the extra mile to add harry potter touches for us! The reception team were also fabulous, welcoming, kind and helpful. I cant remember the lady's name but she had blonde hair and i think she may have been irish?... she was wonderful!
  
  I love how we were left to set up the day before and just checked on every now and again. I love how the little things were there such as the 'bride to be' plate in our room when me and my mum checked in, and the wedding morning glass of bubbly at breakfast.
  
  Honestly, the best day of our lives and we couldnt have picked or had a more beautiful, perfect venue for our day!
  
  Please pass on our greatest appreciation and thanks to everyone that worked our wedding that day!
  
  I will post a review when i get a minute on the hotel... pretty much going to copy and paste this email :D.
  
  Kindest Regards
  Katie and Alex
  
  P.s ALL of our guests loved it and said the venue was beautiful and the food was fab!!
• Charlotte Sent on 14/02/2013
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wonderful Wedding! Spectacular Service!

  We got married here last summer and cannot say how amazing the day was. We were looked after so well from the first moment we enquired and the attention to detail was superb. The rooms are wonderful and all of our friends and family have said it is the best wedding they have ever been to. Thank you so much to all of the team for making our dreams come true. X

  We got married here last summer and cannot say how amazing the day was. We were looked after so well from the first moment we enquired and the attention to detail was superb. The rooms are wonderful and all of our friends and family have said it is the best wedding they have ever been to. Thank you so much to all of the team for making our dreams come true. X
• Chris Sent on 05/09/2015
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Perfect wedding day

  We got married at the Queen hotel on 4th September 2015. From start to finish we had the most amazing day it could not have been anymore perfect. The venue was set up perfectly and looked fantastic. The food was 5 star . Rooms were fantastic. All the staff on the day were amazing . Special thanks to Simon, Zoe and Euan for our perfect day. Mr and Mrs Senior.

  We got married at the Queen hotel on 4th September 2015. From start to finish we had the most amazing day it could not have been anymore perfect. The venue was set up perfectly and looked fantastic. The food was 5 star . Rooms were fantastic. All the staff on the day were amazing . Special thanks to Simon, Zoe and Euan for our perfect day. Mr and Mrs Senior.
• Donna Sent on 04/04/2015
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Perfect day

  We were married at The Queen Hotel on August 9th 2014. We booked a year in advance & the wedding coordinators (Becky & Zoe) were very professional & helpful all the way through the process. The menu tasting experience was fab and the attention to detail was foremost in every way. The day itself was better than we'd ever dreamt of, the weather was perfect and the ceremony in the amazing courtyard was spectacular in every way. All the 140 guests said that the food was fantastic and they particularly liked the way that the dessert was presented with our names and the date piped in chocolate onto each plate. The hotel staff were very professional which really put us both at ease and they made a potentially stressful day so easy and memorable. Simon the general manager was there at every step from delivering Buck's Fizz to the brides room at 8.00 am to lending his handkerchief at the ceremony itself. Richard the master of ceremonies made sure everything went according to plan, yet again his attention to detail was exceptional and he kept things running smoothly. It really was everything they'd promised us it would be. We would both like to give a Big Thank You to all the staff for making our day so perfect. We cannot recommend this venue highly enough. It is perfect for a wedding, from the Roman Garden with its interesting architecture and statues to the fantastic staircase in the hotel lobby which makes for a great photo opportunity.

  We were married at The Queen Hotel on August 9th 2014. We booked a year in advance & the wedding coordinators (Becky & Zoe) were very professional & helpful all the way through the process. The menu tasting experience was fab and the attention to detail was foremost in every way. The day itself was better than we'd ever dreamt of, the weather was perfect and the ceremony in the amazing courtyard was spectacular in every way. All the 140 guests said that the food was fantastic and they particularly liked the way that the dessert was presented with our names and the date piped in chocolate onto each plate. The hotel staff were very professional which really put us both at ease and they made a potentially stressful day so easy and memorable. Simon the general manager was there at every step from delivering Buck's Fizz to the brides room at 8.00 am to lending his handkerchief at the ceremony itself. Richard the master of ceremonies made sure everything went according to plan, yet again his attention to detail was exceptional and he kept things running smoothly. It really was everything they'd promised us it would be. We would both like to give a Big Thank You to all the staff for making our day so perfect. We cannot recommend this venue highly enough. It is perfect for a wedding, from the Roman Garden with its interesting architecture and statues to the fantastic staircase in the hotel lobby which makes for a great photo opportunity.
• Carly Sent on 14/03/2015
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing...

  We had our amazing wedding here. Staff were fab,food was great. Day was perfect! Bridal suite stunning. :)

  We had our amazing wedding here. Staff were fab,food was great. Day was perfect! Bridal suite stunning. :)