Riva Events Reviews
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![A Liu]()
A Liu Sent on 22/07/20265 star wedding coordinators!
Riva Events were fantastic for us on the biggest day of my life! I would strongly recommend their services and they are fully deserving of the 5 stars.
We had 3 coordinators on the day - Vanessa, Rishi and Krystyna.
They were seamless in their coordination and communication with each other and were able to cover all bases between the 3 of them.
For any issues that popped up on the day they used their good judgement and decided whether to not worry us and deal with it themselves or to inform us to see what we wanted to do. They also were always able to provide input and suggestions which was extremely helpful when my mind was so occupied on the day!
All 3 of them were very friendly and easy to get along with, whilst also being very calm and capable which is reassuring on a busy day. I would definitely recommend them as it was invaluable that they took initiative and made suggestions ahead of time, before things happened or any potential issues could arise. The team also tried to stick to our proposed schedule as much as possible and were able to influence proceedings and ensure we stayed on track whilst we were occupied with other things.
They handled all of our vendors and were able to get them to set everything up efficiently in the background. All of our other vendors also gave positive feedback and said that they were well looked after by the Riva Events team.
I myself was usually elsewhere whilst the interactions with vendors was taking place but things seemed to magically just appear throughout the day!
I think this is a testament to Riva Events' good work - they get things done very quickly and without any fuss, sometimes their good work goes unnoticed!
They paid attention to even the smallest of details which shows they care and that they have your best intentions at heart, the teams support was so crucial and everything was planned very thoroughly beforehand and executed perfectly on the day.Riva Events's reply:
Hi A Liu,
Thanks a lot for the kind words, we are so happy to hear we met your expectations, and everything runs smoothly on the day for you :-)
Thanks again for using our services. We wish you all the best in your marriage life!
Kind regards,
Riva Events Team -
Ria Sent on 17/10/2026
July 14th wedding 2026
I have taken months to reflect before writing this review, as I wanted to be fair and ensure I was sharing an honest account of our experience.
Unfortunately, we were disappointed with the level of planning and coordination we received from Riva Events. We booked full planning and day-of coordination and also paid for an additional coordinator, so we expected to feel confident that our wedding was being properly overseen. Sadly, this was not our experience.
One of the most disappointing moments happened immediately before I was due to walk down the aisle. The planner appeared unaware that I was about to enter, and my bridesmaids had to step in and remind her that I was about to walk down the aisle and that my groom needed to be moved so he wouldn't see me. This was particularly disappointing as these details had been discussed beforehand.
There was also an issue with my husband's entrance. My husband had planned his own entrance and had a specific song, but when he explained this on the day, he was told that the groom doesn't have an entrance and was instructed to stand by the dome. We felt this should have been checked against the plans rather than dismissed because it wasn't considered traditional.
We also experienced an issue with the cold sparks and dry ice shortly before our first dance, when an outstanding payment was raised with my mum at the last minute. She was not the designated day-of contact and had not been given any prior warning about an issue. Had this been communicated earlier, it could have been resolved without adding stress immediately before our first dance.
More generally, there were several things we had asked to be checked or coordinated that were either not done or required our bridesmaids and family to step in. I also observed the additional coordinator spending periods outside smoking while there were still aspects of the day requiring coordination. I completely understand staff need breaks, but given that we had specifically paid for additional coordination, this was disappointing.
I also felt that I personally had to remain far more involved in the organisation of the day than I expected from a full planning service. One of the main reasons we hired a planner was so that our family and bridal party could enjoy the wedding rather than having to coordinate things themselves.
I appreciate that no wedding will ever run perfectly and that unexpected things happen. My issue is the overall lack of proactive oversight and support. We did not feel that the level of service we received reflected what we understood we had booked and paid for.
I raised these concerns privately after the wedding and gave Riva Events the opportunity to respond, which I appreciate. However, having now had several months to reflect, my overall experience remains the same.
There is also an ongoing issue regarding our wedding content. I specifically requested that photographs and videos from our wedding be removed from the website and social media, including Instagram, and that our wedding not continue to be used for promotional purposes. Months later, our wedding content is still on Instagram, which I find particularly concerning given that this request was clearly communicated.
I am leaving this review because I believe future couples deserve an honest account of our experience. There were things that Riva Events did assist us with, and I appreciate those moments, but overall we did not feel consistently supported or that the level of coordination matched the service we had paid for.
I hope this feedback helps couples make an informed decision and encourages them to clarify exactly what level of planning and on-the-day coordination they can expect.
Riva Events's reply:
Hi Ria,
I am very surprised to read these feedback, as I have received all your positive feedback by you after the Wedding was done and if you could please refer to your voice note you shared with me after the Wedding, saying that everything was perfect, you had the wedding you have dreamed for and that all the planning was executed the way you wanted, so I am honestly very shocked on reading this review.
Please see my points below:
Walking down the aisle: This was executed as per running order you provided me, and we followed the instructions and your bridesmaids never stepped in to remind me, as I was the one telling your bridal party where to be and at what time, I must admit as an experienced planner, I have executed many weddings more than 100 and never had problem with the entrance, please note I was the one giving you and your dad a glass of water just before your entrance, so this is a false information as the groom never saw you before.
Husband entrance: Please refer to your voice message on Wed 15th July in the afternoon about the confusion of his entrance, was never communicated to me that he will have his own entrance and therefore we were simply follow the instructions of the order, please note, this order was shared with you in the Run of show for you to check and you were happy with this document, please bear in mind we usually plan the wedding with the bride and groom all the time, and I never seen groom in planning process, personally apart from exhibition I never met him before wedding day or received any message or instruction by the groom planning his own entrance, if this was communicated to me in advance we would have plan differently for you.
Cold Spark: As per our email exchange on the 10th August, I did personally suggest speaking with the supplier directly about this and see how you could get some compensations, as on the day, despite multiple reminders and heads-up from me and Charlie the MC on the day, they didn't follow the instructions properly. We cannot do their job and this was outside of our control as you were aware.
We, Nim and Charlie gave few reminders to them, and they agreed to execute those when you were going at first dance. So not sure why this was not done from their side. Also, while they were ready to go, they have asked me about an outstanding payment, so as I was not on my email, they send this to Riva events, this was at 17:46 on the day of the Wedding, please note screenshot was sent to you on email on 10th August and I did go to your mom as she was the main point of contact on the day and tell about this situation, she did mention to speak with you but I just wanted to avoid coming to you as I did not want to destroy any beautiful moments' and gave unnecessary tensions, so Charlie the MC placed the payment on your behalf and he said he will speak with you afterwards. But I don't think is something related to the payment as we gave few reminders before.
Please note that when I called the supplier prior to the event and ask if they need anything from us, they said everything was ready to go. If they would have mentioned about this outstanding payment to me when I called them, this could have been avoided and unfortunately, we don't have access or managing suppliers' invoice, and we cannot control the status of those payments as they are not Riva Events payments. If this would have been our trusted supplier, we would have more control over this.
As per standard policy with events, outstanding payments for Weddings should have been chased already 2 weeks before the day, and not on the day of the wedding, creating tensions to everyone, I am very surprised they did not send any reminders to you, or to me, I did say this on email and I would repeat again to you, Maybe mention this to them and see what they can do about it.
Riva Events time on the day and coordination:
As mentioned to you on email, we usually cover 12 hours on the Day and as we were in charge of the packing up all of your Wedding items at the end of the night, we started at 11:30am and finished at 00:30am of course as gesture of Goodwill we did not charge the extra hour. Please note that this data was shared with you on the Run of show with the vendor’s schedule; The extra coordinator was clearly added to save you £1,200 from the catering to fold all the napkins and setup and for the extra help not to coordinate the full wedding and that’s why we charged you a discounted rate.
Furthermore, I have proof of messages from your Bridal party and your sister said that they were feeling relax on the day as all the details were covered and overseed by us and everything was perfect. Please note the only thing I didn’t overseas it was not necessary on the day was the delivery of the chairs scheduled from 8:00am until 11:00am as well as some furniture. But based on the fact the decorator was placing the furniture at his arrival there was no need for me to arrive at 08:00am.
Pictures and social media posts:
Please note, we were back to back with Weddings and I have acknowledge this request about the photos on 2nd September 2026, please note, you have signed an agreement last year on 9th September 2025 and as you know we kept NO photos from your Wedding even if we have the rights to do so and charge for the fee which as gesture of Goodwill, we didn’t.
For your reference: Clause on the contract: 4.6 The Client grants the Planner consent to use any work including photographs created as part of the Assignment to show off the Planner’s services, together with the right to display images as part of their portfolio and to write about the Assignment on websites, and in marketing materials. If the Client does not wish to give this consent, then they must confirm this in writing within 7 days of entering into this agreement and a further fee will be applied.
and if vendors tag as planner and coordinator on a post we cannot control this, however I can confirm all the photos have been removed from the socials media.
I am very disappointed to hear all of this especially, accommodating in the middle of the night your voice message and calls after working hours and after so many free services have been done for you to accommodate your day and ensure all was a dream wedding.
If you still have concerns, we are more than happy to jump on call and discuss this matter further.
Wishing you all best,
Kind regards
Riva Events
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![Tristan]()
Tristan Sent on 13/09/2026The Best Team!
Riva Events make it their personal mission to ensure you have the best day. Their energy is infectious and kind. I highly recommend them. -
![Vincenzo]()
Vincenzo Sent on 13/09/2026Simply the Best
Ottimo rapporto qualità-prezzo ed aspettative ampiamente superate
Una scelta di eccellenzaRiva Events's reply:
Caro Vincenzo,
Grazie mille per le gentili parole; siamo davvero felici di sapere che abbiamo soddisfatto le vostre aspettative e che tutto sia andato come pianificato.
Grazie ancora per aver scelto i nostri servizi. Vi auguriamo il meglio per la vostra vita matrimoniale!
Cordiali saluti,
Il team di Riva Events -
![Isha]()
Isha Sent on 12/09/2026Amazing wedding planners!!!
Vanessa and Rishi really made our wedding dreams come true!!! We had a Hindu ceremony and wedding reception at Froyle Park. Their service was friendly, supportive and professional and they really looked after us from start to finish.
I would highly highly recommend them and their wonderful team :).
Riva Events's reply:
Hi Isha,
Thanks a lot for the kind words, we are so happy to hear we met your expectations, and everything runs smoothly on the day for you at the Froyle Park.
Thanks again for using our services. We wish you all the best in your marriage life!
Kind regards,
Riva Events Team -
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![Raad]()
Raad Sent on 12/09/2026Our special day!
We honestly can’t thank Riva Events enough for everything she did for us on our wedding day. Having her there gave us such peace of mind and meant we were able to relax, be present and truly enjoy every moment without worrying about what was happening behind the scenes.
She coordinated with all of our suppliers, kept everything running smoothly and made sure the day came together exactly as it should. Whenever something needed organising or managing, she was already on it, which took so much pressure off both of us.
It meant a lot to have someone so reliable, calm and caring looking after such an important day for us. We’re genuinely so grateful for all of her help and would wholeheartedly recommend her to anyone looking for someone they can trust to make their wedding day run seamlessly. ❤️Riva Events's reply:
Hi Raad,
Thanks a lot for the kind words, it means a lot to us :)
we are so happy to hear everything runs smoothly on the day for you.
Thanks again for using our services. We wish you all the best in your marriage life!
Kind regards,
Riva Events Team -
![Charlotte]()
Charlotte Sent on 31/07/2026Outstanding event coordination and adds so many amazing touches to the day
Thank you so much to Vanessa and her wonderful team! We decided to host our wedding in a family friends back garden so we were really creating the event from the ground up. Prior to the event Vanessa did a site visit to familiarise herself with the space and take notes and also provide some thoughts for the day which was extremely helpful. She was amazing with communication, her response time was very fast even throughout peak wedding season and she was always extremely helpful. Nothing was too much trouble! On the day itself she ran it to perfection, everyone knew where they needed to be, we were kept to timings and everyone just had the best time. She thought of all the smaller details such as handing myself and husband a glass of bubbly just after the ceremony, creating a cake table for a cake cutting on the dance floor where it was more central to the original location and moving various decor around so it was all used throughout instead of just for the ceremony for example.
From start to finish we were looked after! Thank you so much!
If you are thinking of booking Riva Events do it, no doubt they will elevate your event and think of all the little touches you may not necessarily think about. The wedding day can be quite overwhelming and Vanessa made sure we felt completely at ease throughout.
Amazing, amazing, amazing - thank you again!Riva Events's reply:
Hi Charlotte,
Thanks a lot for the kind words, we are so happy to hear we met your expectations, and everything runs smoothly on the day for you :-)
Thanks again for using our services. We wish you all the best in your marriage life!
Kind regards,
Riva Events Team -
![Sophie]()
Sophie Sent on 27/07/2026Thank you Sonia and Rishi so much
Sonia and Rishi were amazing. After a call and clarifying order of the day and tasks they executed it perfectly, kept us to time and helped our day run so smoothly. We had the best day on our wedding day, and if there were any issues or hiccups we had no idea. Thank you so much!Riva Events's reply:
Hi Sophie,
Thanks a lot for the kind words, we are so happy to hear we met your expectations, thanks again for using our services. We wish you all the best on your marriage life!
Kind regards,
Riva Events Team -
![Rebecca]()
Rebecca Sent on 20/07/2026Amazing on-the-day coordination
Vanessa was so helpful throughout the planning stage, even though we only hired her for coordinating on the day! She's clearly experienced, can recommend suppliers for anything and thinks of every detail. We also used Riva events for the bar service which was brilliant. Vanessa listened to all our preferences and everything ran so smoothly. Thank you so much!Riva Events's reply:
Hi Rebecca,
Thanks a lot for the kind words, we are so happy to hear we met your expectations, thanks again for trusting us and using our services.
We wish you all the best in your marriage life!
Kind regards,
Riva Events Team -
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