We originally placed the order after my daughter’s wedding in June 2023. We decided to use this company after looking at social media, reviewing the website and speaking to Ronni directly. After the drying process we received an email to say the bouquet had taken well and there were plenty of flowers to work with. We spoke to Ronni directly and having suffered the loss of a close family member we disclosed the importance of the roses within the bouquet and we were assured “there would be plenty for the pieces ordered”. After several chasing-up emails months down the line, I received a confirmation email 18/12/2023 to say the order would be posted out at the end of January 2024 (it wasn’t) After chasing up again, Ronni then disclosed via email 02/02/2024 that she had “miss read our order” and failed to make a piece? .. all very exasperating.
Finally, we received the order at the end of April 2024 and one piece was so very poor, marks and flaws, and no rose enclosed, significantly low grade. When speaking to Ronni she was defensive and unapologetic. We returned that item, to be honest we could have returned three other pieces that on closer inspection were poor. Non of the pieces reflect what Suspended Petals show on their social media and website. Needless to say non of the pieces we received have been added to their Instagram.
The service has been abysmal.
The products have not met our expectations as advertised on social medial and the website.
Buyer beware.

Truly disappointing experience.

A year after sending our flowers to Ronni and trusting that they would be beautifully preserved we only have 3 of 5 pieces ordered with 2 pieces missing and the pieces received only of ok quality.

After sending the flowers to Ronni in April 2023 we initially received the pieces in December 2023 but each piece had numerous issues and these were sent back for repair after Ronni acknowledged that they were not good quality.

Months later after chasing numerous times we have only received 3 items back and these still contain bubbles, rough edges and dull looking flowers. A dispute as to the whereabouts of the remaining pieces is currently in place. We had clearly stated all pieces has issues so it is obvious that all would have been sent back for repair. This is obviously heartbreaking as there is nothing we can do to replace the flowers used at the wedding.

Throughout the process we have had to ask for numerous updates and chase and have received defensive emails. We really wanted to support a small business but we made the wrong decision here. We previously used a different preservation company and the piece made then was beautiful and the experience lovely, which just makes this more upsetting as we know what it could have been like.

Ronni did a really amazing job with my daughters wedding bouquet. It’s not rotted away like so many have. It’s brilliantly preserved and has pride of place in her and her husband’s home. Such a lovely way to remember that wonderful day. Thank you Ronni.