Abigail's Collection Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
28 reviews
Recommended by 94% of couples
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Quality of the service 4.7 out of 5 rating4.7
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Response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value for money 4.7 out of 5 rating4.7
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Flexibility 4.7 out of 5 rating4.7
+31
User photos
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Claire Sent on 05/09/20265 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
amazing staff, great experience.
I can't thank abigails enough for helping me find my dream dress, they went above and beyond made me feel so comfortable for someone who is pretty self conscious, especially sophie who took the time to listen to exactly what i wanted and ended up buying something completely different, but was like it was made for me, would highly recommend them to anyone wanting the best 5 star service. -
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Marie Sent on 29/08/20261 out of 5 rating1.0
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Quality of the service 1 out of 5 rating1.0
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Response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value for money 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Please please avoid
I would NEVER recommend this shop for hiring wedding suits. The immense level of stress this experience has caused us in the lead-up to our wedding is beyond words.
Friends of ours had previously hired suits from here and told us that their suits arrived dirty. In hindsight, we should have listened and gone elsewhere, but after reading other reviews, we decided to give the shop the benefit of the doubt. We cannot express how much we now regret ordering our wedding suits from here.
Our first appointment was with Bella and felt extremely rushed. The shop seems to operate like a revolving door of appointments, and we did not receive the level of time or attention you would expect when choosing something as important as wedding suits. The groom wanted to try on around 4–5 different suits but was only able to try a couple and felt pressured into making a decision.
After we raised our concerns, the groom was invited back for another appointment, this time with a gentleman who was very helpful. He took the time to help us coordinate the suits properly, and we were told that the newly selected suits had been placed on order.
At EVERY stage, we specifically checked and reconfirmed that the suits would arrive on the Friday. This was incredibly important because our five groomsmen are travelling from all over the global, we needed sufficient time for everyone to try their suits on in case alterations were required. Every time we asked, we were reassured that Friday would not be a problem.
The suits did not arrive on Friday. They arrived on Saturday, and we were then told that the groomsmen could not try them on in the shop because they were too busy with appointments. Instead, the groom was expected to collect all of the suits, arrange for every groomsman to try them on elsewhere, and then return to the shop if anything was wrong.
We explained that our groomsmen are staying in different locations and that this was completely impractical. How is the groom supposed to collect five suits, distribute them to people staying in different places, have everyone try them on, identify any sizing problems, and then drive everything back to the shop for alterations?
Perhaps the shop should reserve
appointment slots on collection days so customers can actually try on the suits they have hired. It feels as though they are happy to over-promise while securing your booking and take your money, but once the order has been placed, you are pushed to the side. Now, unbelievably, the suits have arrived and they are THE WRONG SUIT AND THE WRONG COLOUR. OUR WEDDING IS IN FIVE DAYS.
We are now being told that they can get the correct suits to us potentially 1–2 days before the wedding — possibly THE DAY BEFORE.
How exactly are five groomsmen supposed to receive their suits, try them on and have any necessary alterations completed with just ONE DAY to spare?
To TOP it off, they haven’t bothered ordering any ties of hankies!!! Just stated ‘we didn’t know’ so haven’t ordered any, despite all the paperwork completed in appointments that they should have submitted.
The groom is at the point of being reduced to tears because of the completely unnecessary stress this has caused just days before our wedding.
Wedding planning is stressful enough without having to worry about whether the groom and his groomsmen will even have the correct suits in time.
Absolutely appalling experience. The communication, organisation and lack of consideration for how serious these mistakes are — especially this close to someone's wedding — have been completely unacceptable.
Then proceeded to charge us the rest of the full price of the suits. Despicable!! it wouldn’t even proceed to compensate but the absolute audacity of it!!
I would strongly recommend anyone considering hiring their wedding suits here to think very carefully before doing so. -
Quality of the service
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Meg Sent on 19/08/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing people!
As soon as you walk into Abigail’s Collection, you can’t help but have a smile on your face. You’re greeted with enthusiasm, excitement and Prosecco!
I had no idea what kind of dress I wanted, but within a 15 minute phone call I had a formed a whole wish list with their guidance. Being able to create an online list was so helpful and meant I wasn’t completely overwhelmed when I arrived in store.
Kelly was brilliant in helping me find my dress and veil and made me feel so comfortable. They were constantly providing updates on where my dress was and even called to check how the alterations went!
We went back to the Groom’s Room to find my husband’s suit, and had an equally brilliant experience. They really know their stuff and have so many options for rental.
Thank you so much, especially to Kelly and Ciara. I’m sad I won’t be able to come back again now!
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Rachel Sent on 25/07/20264.8 out of 5 rating4.8-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Amazing!!!
Rachel was so helpful in helping me find the perfect dress. I loved all the little extras they provide here for you, they even sent us a happy wedding card over a year after I bought the dress! Just so lovely! -
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Kirsty Sent on 24/06/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience
First off, I was so nervous about trying on dresses but as soon as I walked into store the team at Abigail's Collection were amazing! Sophie was my personal stylist (can't remember your officially title sorry!) and she perfect! She made me feel special, beautiful and like a princess! When you make an appointment, you can have a wishlist of dresses to try - I have a budget and some of the dresses I picked were over my budget. Sophie made me realise there was no reason for me to try them on if I couldn't bring the budget to match. No one wants to fall in love with something they can't afford.
I found my dress literally within 20 minutes of being there, there is a variety of dresses for you to try and the team are very patient while you make up your mind. Thank you again to Sophie and the team for making me comfortable during my visit and helping me secure the dress of dreams! -
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Emily Sent on 04/06/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend Abigail’s
I cannot recommend Abigail’s Collection highly enough. As a Tollesbury girl and one of their Brides of the Month, I may be a little biased, but I genuinely had the most amazing experience with the entire team from start to finish.
They made both me and my guests feel so special every time we visited. What impressed me most was how well they understood what I wanted, sometimes before I even knew it myself! From my very first appointment through to collecting my dress, they guided me every step of the way with patience, expertise, and genuine care.
Every dress I tried on helped me get closer to finding “the one”, and the team made the whole experience feel exciting, relaxed, and memorable. Choosing a wedding dress can feel overwhelming, but they made it such a special part of my wedding journey.
Thank you to everyone at Abigail’s Collection for helping me find my dream dress and for making me feel so welcomed and supported throughout the entire process. Even to the little details from cards and calls that made everything even more special. -
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Bethany Sent on 15/04/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Every experience I felt like a princess!
From the moment you step foot in Abigail’s Collection you are treated like royalty, I felt like I was treated as a bride rather than just another customer. They take their time with you and continue to make contact with you to help support you before your big day. I even received a phone call the day before my wedding wishing us luck which was a really cute touch. -
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Hollie Sent on 14/01/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I said yes to the dress!
I can't fault Abigail's at all! The service you receive from booking is outstanding and I was shocked considering they do not charge for bridal appointments. I had a phone call from Rachel prior to my appointment who talked me through what to expect, got a feel for what I liked/didn't like and the vibe of our wedding so we could get stuck straight into dresses at my appointment! I only tried on a handful of dresses and found my dress based on Rachels recommendation. She knew exactly what would suit me and it was a dress I wouldn't have picked for myself!
All of the personal touches and expert advice from the staff at Abigail's really makes the whole process and enjoyable one. I would recommend to all bride-to-be's!
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Emma Sent on 14/12/20255 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Abigail's Collection were amazing, from start to finish!
Abigail's Collection were amazing from start to finish.
Abigail's was the 4th bridal dress shop I went to, and to be honest, I wish I had just started there!
The dresses were all soo beautiful. They had a really lovely selection and they varied in price.
Kellie helped me during that first appointment and she was so sweet and helpful. She didn't make me feel rushed at all. And I'm soo glad because I found the perfect dress!
Once my dress arrived, I came back to the shop and tried it on - and also found the perfect accessories.
My husband ordered his wedding suit through The Grooms Room, and it fitted him perfectly. He looked amazing. He went for the "Made to Measure" option and Rob really knew what he was talking about. Rob even entertained my smallll fussy bride moment - haha!
My Dad also came to The Grooms Room for his Father of the Bride suit. He rented his suit, but that process was equally as enjoyable. He dealt with Karen and Sid and they were so lovely. They made my Dad feel really comfortable and he looked amazing.
Every one who works at Abigail's made us feel comfortable and confident - which is exactly how you should feel in the lead up to your wedding day.
Thank you all for your help.
We highly recommend Abigail's to all of our friends. -
Quality of the service
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Sian Sent on 04/12/20255 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Dress, First Try
Me bridesmaids and I all felt so welcome and pampered. The dresses were so beautiful that it was hard to decide. I had a bit of a tighter budget but they catered to it easily. Last-minute, I tried on a Sale dress, and it was the perfect one. They noticed when I was uncomfortable in other dresses compared to that last one, so was incredibly attentive.
For those seeking a deal, here's a few notes:
Buying at the first try-on get you a discount!
If you choose your dress there, and your groom goes to the Groom's Room for his suit, he gets 10% off! -
Quality of the service
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