Abigail's Collection Reviews
Reviews
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![Sunnygreendecor91525]()
Sunnygreendecor91525 Sent on 23/10/2025October 2025 bride
The girls at Abigail’s collection are so friendly and warm, they immediately put you at ease. The process from start to finish was so smooth and they make it so special. Their communication was great and I adore my dress, and had so many compliments on it! -
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![Coralie]()
Coralie Sent on 29/09/2025Best customer service ever!
I cannot recommend them enough, both my sisters and I bought our wedding dresses there. Sophie created such a special environment for me when trying on dresses, really listening to what I wanted and guiding me to my dress! I felt really looked after by the whole team during the whole process ❤️ -
![Michal]()
Michal Sent on 05/07/2025If you want extra stress go for it.
Use this company if you want added stress to your special day!
Our first appointment we had they made us feel welcome like you would expect. We left undecided between 2 suits which they said was fine and that we could make our decision when everyone came back to be measured around 3 months before the Wedding. We paid the entire balance at this point and this is where we made the mistake. After they had their money they no longer cared to give the service due after paying nearly £1000 to HIRE 4 suits.
The men went back in March for their ‘final’ fitting and they were met with pure rudeness ‘try this’ ‘put this on’ no manners or grace it was almost like a rush to get them in and out. Once home and on checking the paperwork I then had to ring back as they hadn't even written down the measurements for one of the shirts correctly. I was told I was wrong to then later be apologised to that it had been their mistake. I was now left with worry that if they had messed this up what else have they messed up. We expressed that we would like a re measure for the groom concerned after this and him losing a little bit of weight that the measurements would be wrong. We were then accused of using weight loss injections which is absolutely disgusting!
Later we had a phone call asking if we could clarify the sizes of the shoes as these hadn’t been written down either… everything had been paid in FULL.
After being told there couldn’t be another measurement fitting for the groom and me kicking up a fuss again, they allowed the groom to be measured again to ensure everything was fine on the day.
We collected our suits on the Tuesday before the Wedding which was the following Monday, to find 3 out of the 4 shirts had dirty cuffs or were well worn which you don’t expect for the £1000 paid to HIRE these suits.
Yet more apologies but no compensation came our way after yet more emails and phone calls.
We then had a phone call with Rob, the owner of grooms room, to be told we would be refunded just the value of the 3 shirts and some money to have a drink on them after all of this they refunded £80 which is quite disgusting.
I did also buy my wedding dress from here and they lacked communication with regard to when my dress came in which was more than a month later than they originally said. Again I had to chase and call them for information and when I later ordered a veil, I again had to chase them to see if it had been delivered to be told ‘oh yeah we were going to ring you’. I had rung a couple of days previously before to be told they’d have a look and call me back, but no it was me who had to chase them!
In total we spent £3,000 with this awful company and we didn’t have a great experience on either side.
I don’t expect this company to do anymore than they have but would like to help future couples from having the same dreadful experience by posting this review -
![Alice]()
Alice Sent on 23/05/2025Excellent service and beautiful dress
Abigail's were brilliant from the start. They had an online platform where I could choose dresses to try. Kelly was so accommodating to my mum on crutches that day and she could see straight away I had found the one. But it didn't stop there! When I went to collect the dress they made sure everything was as I wanted. The little touches of a phone call and card before the wedding were also so touching. Loved the experience from start to finish and the dress was stunning! -
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![Chelsea]()
Chelsea Sent on 04/12/2024Personal and Beautiful Dresses!
We were welcomed as soon as we came in the door and guided into a private area which made the experience feel so personal. I shared the style of dress I had seen and tried on previously and the lovely girls found a few dresses that matched. I only tried a few on and found the one! The girls know their dresses and know what might suit, they listen to your style of wedding and try to match the right dress, which they certainly did with me!
Thank you all! -
![Kiera]()
Kiera Sent on 17/09/2024Dress of my dreams
The team were absolutely lovely, and made the dress buying experience so much fun for my and my family. Even upon collection they were lovely! A great selection of dresses, too. -
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![Mirydass]()
Miryam Sent on 08/09/2024Really Amazing
They were amazing for every moment from booking my appointment to the day of the wedding. Above and beyond attention to detail. -
![Alexander]()
Alexander Sent on 04/09/2024My first tailored suit
I had the best experience with at Abigail’s collection. We were greeted with beer and bubbly during the fitting which made it feel extra special. The team were incredibly accommodating and very LGBTQ+ friendly which was important for my groom’s party.
I wanted tweed and a specific kind of green and was so happy with my Appleton suit. The team helped me to personalise my suit and stand out as a groom with the biscuit coloured waistcoat which was a really nice touch. Me and my groom’s party had loads of compliments and I couldn’t be happier with how everything went! -
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![Natalie]()
Natalie Sent on 30/05/2024Amazing wedding dress!
Wow! Where do I begin?
The day I went wedding dress shopping I took my mum (approx. 11 months before the wedding day) I had no idea what type of dress I wanted and this was the first store I booked as my sister in law recommended it. From getting into the shop I was welcomed and dealt with so much kindness and class. The team allowed me to pick what dresses I liked and what dresses they thought I might liked and I knew by the the second dress I tried on I had found my dress. I wasn't pressured to buy the dress straight away or try on other dresses if I didn't want to. I had another appointment that day at another store which dealt with me which a lot less class (think pretty women vibes- big mistake, huge!) and I went straight back to Abigail's and had the dress back on within 5 minutes. I was able to take the dress that day and I also got a discount at the Groomsroom for my groom and groomsmen suits and again we was treated so nicely.
I am recommending this store to every bride I know. I even got a little care package (included a 6th pence for my shoe ) which just made the whole experience special and I am so glad I shared this moment with my mum. I follow the page on Instagram too and it's always so nice to see other brides and future brides dress choices. Thank you so much! I loved my dress. Felt like a princess. -
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