Lily Sent on 06/10/2026

1 out of 5 rating

Quality of the service
1 out of 5 rating
Response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value for money
1 out of 5 rating
Flexibility
1 out of 5 rating

Cancelled less than 24 hours before the Wedding, after going no-contact on two separate occasions.

Based on our personal experience I would highly advise not booking with this supplier, who cancelled their services at 10am on the day before we were due to get married in September 2026. I would like to provide an accurate timeline of our overall disappointing and frustrating experience as below, so that future couples can make their own fully informed decision.

We first booked with Claudia in July 2025, after viewing her content on Instagram and clarifying that she could provide coverage of our wedding speeches in full. At the time we had no concerns and all communication was friendly and relatively prompt. On the 17th May 2026 I reached out to Claudia via email requesting her dietary requirements and proof of Public Liability Insurance to provide to our venue. I received no response to my email so followed with subsequent emails on the 31st May, 15th June and 30th June. This was supported by voicemails and messages on Instagram on 31st May, 9th June and 30th June. Over 7 weeks after my first communication with no response, I received an apology email from Claudia stating the reasons for delayed communications, with an invitation to a pre-wedding meeting on the 23rd July.

The pre-wedding meeting was then subsequently cancelled by Claudia 50 minutes before the scheduled meeting time and re-scheduled for the 30th July. The meeting was successfully held on the 30th July, and whilst we had our reservations due to the poor communication, it was an overall positive discussion and we left the call feeling more reassured that Claudia had put additional measures in place to improve her communication and response times. Having spoken to Claudia in person, and feeling more optimistic about future communications, we therefore proceeded to pay the full invoice as per the requested timeline. Following on from the invoice deadline, I received an automated email stating that my invoice was overdue, so I emailed for clarification on the 6th August and received a reply from an alternative contact called Zay who clarified that they would confirm our payment with Claudia.

Subsequent to this communication, I followed up with Claudia to request an updated Public Liability Insurance form, as its expiry was in August 2026, and our wedding was at the start of September 2026. I emailed on the 25th August, 29th August, 1st September and the 4th September. I also called and was sent to voicemail on the 2nd, 3rd and 4th September, as well as messaging her on her business and personal Instagram profiles. No response was received on any platform.

At 9:50am the day before our wedding, I received an Instagram message from the Captured by Claudia account, stating that I was being contacted on behalf of Claudia and confirming that Claudia would not be attending our wedding the following day. I was offered a full refund or the option for them to try and find an alternative content creator. Noting the last-minute nature of this cancellation I requested a phone call to discuss and was informed that the earliest they could support this would be the afternoon. Therefore, with no guarantee that alternative cover could be provided and feeling very stressed out less than 24 hours before the wedding day, we requested the refund to be provided within the hour. This request was met and the refund provided via bank transfer.

It is not my place to divulge the reason for cancellation, and we do understand and recognise that instances such as last-minute cancellations can occur. However, this does not excuse the supplier from going no-contact on multiple occasions in the six months leading up to the wedding date, ultimately leaving us in a stressful and incredibly disappointing situation less than 24 hours before our wedding day. I would not recommend Captured by Claudia to any future couples, the experience tarnished what should have been an enjoyable experience in the lead up to our wedding.

Rachel Sent on 20/08/2026

1.6 out of 5 rating

Quality of the service
3 out of 5 rating
Response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value for money
2 out of 5 rating
Flexibility
1 out of 5 rating

Did not listen to us!

I agree with the previous one star ratings from other people. I don’t normally complain but I feel that I have to be honest of my experience with this service. I saw her work and thought it looked amazing and what we needed for our wedding in June . We had our initial consultation and my now husband said from the start, he would like the videos to be in landscape so that we can show our family and friends on big screen. We were told that she could do it but would prefer it to be portrait. We said that we would like it in landscape. We spoke about the drone and what we want to capture. On the day, she was late and I received a text to say running late. I was already stressed so by passed it. We then had to call my husband as we couldn’t find her and she was missing vital parts to the day. My photographer found her after we cal ready started to find other alternatives to videographers. She was found vaping at the side of the venue.
On the day, she was helpful helping us out during the day getting ready.
Not once on the day did we get told that there was going to be,no drone footage. We also were too busy to notice that she was filming in portrait.
We were then told that we would receive the footage within 24-72 hours. I was then chasing her up for weeks on Instagram, text, rang multiple times, emailed…. Nothing!!. I got multiple reasons, as to why I did not receive the footage. I then received the footage and realised it was in portrait mode. This has caused a lot of stress, as we specifically asked for landscape. We then got told that before the wedding, we needed to confirm it with her even though through the pre meeting, that’s all we talked about. We then got told that we needed to say it on the day. We were very busy and stressed to notice. I have received a £75 goodwill gesture for the missing drone footage. We were told was due to the weather, at the start of the day the weather was fine. I then chased that goodwill gesture for weeks. We have missed parts of the speech’s and I continue to chase this up eight weeks later!!! I am now being ignored and have been told another reason why it has not been sent. I want to be honest with other people considering it, as if I knew this would be the experience I would have gone with someone else. I also would have raised it further if it was an official company. The videos that we have received have been zoomed in as well and do not have the whole environment. For example: me walking down the aisle, you can’t see anyone’s reactions. Had this been shot in landscape this would have been captured and what we asked for.

Eve Sent on 08/08/2026

1 out of 5 rating

Quality of the service
1 out of 5 rating
Response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value for money
1 out of 5 rating
Flexibility
1 out of 5 rating

we do not recommend Claudia

I wanted to share our experience with Claudia.

Claudia left us feeling un-assured that she would be providing her content creating services to us due to very limited contact and great difficulty getting in touch with her when we need this most.

We had had brief contact early this year regarding food at our initiation.

We then emailed on the 9th and 15th May with our wedding only a month away at this point, we had no response.

I then found a mobile number and text Claudia on the 19th May, granted this was late in the evening around 8pm and she responded within a minute. I stated we wanted reassurance she could still complete our wedding as we had not heard anything and had had no response to our emails. She did provide re-assurance of her attendance and services on this date and stated she was behind on admin hoping to catch up the next day. I understood this and awaited contact…….I have still not had responses to those direct emails.

I then text again on multiple occasions; on the 27th May, 29th May and the 30th May, all 3 of these were not read until the date we cancelled Claudia’s services (3rd June) and they were all read minutes after we received her email response to our cancellation.

We also attempted calling Claudia on either 30th or 31st May leaving a voicemail which we had no response too either.

We appreciated that this may be a busy time of year for suppliers and that when we finally had contact she stated she had just been away, however this contact was WAY less than we anticipated and did not make us feel assured. All other suppliers had been in touch promptly and were ready to go with their services and understanding what we wanted from our day.

At this point we only had 13 days until our wedding day!

I then tried a further point of contact instagram on 31st May, stating we were waiting a response to our emails, she responded within 20-25 minutes stating she was away and would check her emails. Claudia did then respond offering us a pre-wedding appointment for the 9th June, however she did not check when we could do, we requested an alternative due to work commitments which we accepted promptly via email. She stated she could offer us an alternative appointment the evening of the 2nd June and would be catching up on admin from 2nd June. However no time was offered for the date, only the date of the 2nd June. As stated this was accepted promptly!

The 2nd of June came, no time set to meet still and no further communication. So I messaged again on instagram as this contact had worked the last time, this message again was ignored and not read. We waited all day to hear when the meeting was which never happened.

Due to the limited contact prior to this, our inability to attend the meeting she set for the 9th June (6 days before our wedding!) we were incredibly concerned that we may not hear from her again, and wondered would she even show up for our wedding?

At this point our trust was gone and we were so frustrated!

We then took the decision on the 2nd June in the evening to email stating if we did not hear by 12pm the next day we would be cancelling. We heard from Claudia at 1:05pm, she declined to return our deposit as she stated

“My response times can vary during busy periods and this is something that is outlined within my terms and conditions and on my website, as I prefer to be transparent about how I operate from the outset. Whilst I appreciate that my communication style may not align with every client's expectations, I do not believe this constitutes a breach of contract, particularly given that attendance and delivery of services had already been confirmed.

As you have chosen to cancel the booking, I will remove your wedding date from my calendar with immediate effect.

In relation to your request for the return of your booking fee, my terms and conditions state that booking fees are non refundable in the event of client cancellation. As I have not cancelled the booking and have remained willing and able to provide the agreed services, the booking fee will not be refunded”

Claudia’s website:
As stated on her website regarding communication
“Open communication – I’m always available if you’d like to reach out. I generally respond to emails and messages once or twice a week so replies may take a little time, but you’ll always receive my full attention when it matters. I’ll also be in touch within 4 weeks of your wedding or event to confirm all the final details.”

As well as

“Patience & trust – my focus is always on creating the best possible experience for you. Please know that while communication may be minimal in the run-up (unless you message me of course), everything is taken care of behind the scenes, and you will receive my full attention on your day.”

While it is stated that her contact may be minimal “unless you message me of course” this remained minimal to basically no communication what so ever! It was us chasing her asking questions and left us with no actual re-assurance.

This service is not for a small event or even one which can be repeated, you took our £100 deposit and created unnecessary stress leading up to our big day. Thank god we could book an amazing content creator with less than 2 weeks to go before our big day.

While I understand that life events can happen that are out of all of our control, work should not be taken on if it is not able to be fulfilled. All we wanted was some good clear communication, if we had received this we would have been understanding and empathetic but this just did not occur consistently enough, we had to chase to get any kind of response and even then barely received anything. This was not the case for any of our other suppliers!

Words of reassurance mean nothing when actions do not show reliability or offer trust!

Claudia in the end your failing proved the best mistake you could have made for us, and I’m glad you weren’t part of our day now.

We still feel you owe us our deposit, yes while we cancelled this was due to your lack of communication, your actions not ours!

We do not recommend Claudia at all from our experience and suggest if you do book her you check your terms closely!

Chantelle Sent on 14/07/2026

1 out of 5 rating

Quality of the service
1 out of 5 rating
Response time
1 out of 5 rating
Professionalism
1 out of 5 rating
Value for money
1 out of 5 rating
Flexibility
1 out of 5 rating

Extremely disappointing

This is not a review I ever expected to write.

We chose Claudia because we loved the content she shared online and felt confident she would capture our wedding in a way that reflected the quality shown across her portfolio. Sadly, our experience did not match those expectations.

Following the wedding, we experienced delays in receiving our content and struggled to obtain updates without repeatedly chasing. The excitement of receiving our wedding memories quickly turned into frustration and disappointment.

When the edited content was eventually delivered, we did not feel it reflected the quality that had been advertised. One reel was delivered without music, another required us to make changes ourselves, and overall we were left feeling that the content had been rushed rather than carefully produced.

Perhaps most disappointing was the disagreement that followed regarding what was included within the package we had purchased. We believed we had booked a service based on what had been advertised and represented before booking, only to later be told that the deliverables we expected were not guaranteed.

Our wedding day was one of the most important days of our lives, and it is heartbreaking that the memories associated with receiving our content have been overshadowed by complaints, disputes and ongoing attempts to reach a resolution.

I genuinely hope no other couple has the experience we have had. I would strongly encourage anyone considering booking to ensure that every deliverable, turnaround time and expectation is clearly documented in writing before making a commitment.

Gloria Sent on 18/10/2025

5 out of 5 rating

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

A truly talented videographer and content creator with the kindest soul

Claudia was absolutely incredible having her as both our wedding content creator and videographer was one of the best decisions we made. From the moment she arrived, she brought such a calm, friendly energy that instantly made us feel comfortable and relaxed in front of the camera.

She captured every special moment so naturally, from the emotional little details to the big, joyful moments we never want to forget. What really stood out was how effortless she made everything feel, she blended in perfectly, yet somehow managed to be everywhere at once, catching moments we didn’t even realise were happening.

Watching our video back was so emotional (to which i still cry 1 month after the wedding) she told our story beautifully, and it truly felt like reliving the day all over again. On top of her talent, Claudia is such a lovely person to be around professional, thoughtful, and clearly passionate about what she does. She honestly felt more like a friend than a supplier, and by the end of the day, it felt like we’d known her for years.

Also, a word of advice never mess around when it comes to cats, because Claudia is the ultimate cat lady! Her warmth, humour, and genuine personality just shine through in everything she does. We’re so grateful to her for giving us memories we’ll treasure forever. You could really tell that she LOVES what she does.

Thank you for being a part of our day.
With love,
Gloria & Oliver
15.09.2025 xx

Bessie Sent on 05/09/2025

5 out of 5 rating

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

Absolutely perfect!

Claudia was so wonderful. We couldn’t have asked for anything more. From the video calls during the planning stages, to the on the day support and pep talks! She was just wonderful and made us feel so at ease too. She felt like an old friend and the pictures and videos speak for themselves.

We can’t thank you enough!

Charlotte Sent on 22/07/2025

5 out of 5 rating

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

Simply the best content creator EVER!

Claudia was everything we wanted and more in a content creator! My only mistake is not booking her all day, she caught all our special moments and created the best reel literally in less than 24 hours! Claudia was my biggest hype girl on the day, full of compliments and reassurance in my nervy moments and was a lovely addition to have around in my bridal party. Claudia is amazing at what she does and we would highly recommend her. Thank you so much Claudia!❤️

Holly Sent on 22/07/2025

5 out of 5 rating

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

Wedding content

Claudia was absolutely brilliant and absolutely lovely! We booked last minute content for our wedding the week before, she made a pre-wedding appointment with us to go through what we wanted from her for the day. The day was captured so so beautifully and so much better than I imagined. I couldn’t recommend Claudia enough!!

+3 Photos

Simran Sent on 17/07/2025

5 out of 5 rating

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

The Best Content Creator Ever

Claudia was the most amazing addition to our sisters wedding ! She was incredible in communicating with us and always captured everything our bride wanted ! We had her for our sister’s english and indian wedding and the quality of her work exceeded expectations both times. She worked tirelessly over 4 (yes 4!) days and maintained professionalism but was always a friendly face at every event aswell. Couldn’t recommend her reels and photos enough. She made not only the bride and groom look like royalty but the whole family too ! Thank you so much Claudia you have been an absolute joy to have at our functions. You captured memories to last a lifetime !
Lots of Love
Some very happy sisters of the bride 🥹

Abbi Sent on 16/07/2025

5 out of 5 rating

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

Claudia is absolutely AMAZING⭐️⭐️⭐️⭐️⭐️

I can not recommend Claudia anymore! She was absolutely amazing on our wedding day and the footage she captured was just beautiful!!! I was initially unsure on having a content creator but I would have SO many regrets if we didn’t have Claudia. She is the addition EVERYONE needs to their wedding day!

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Captured by Claudia