Mercure Hull Grange Park Hotel Reviews

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  Molly L. Sent on 17/01/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  Most amazing venue and staff!

  When we began looking for a venue to get married in a friend of the family recommended the Mercure to us as they got married here a few years ago and all we can say is what an amazing experience we had from the planning to the big day!
  
  I first emailed at around 4:30pm and they replied about 2/3 minutes later with a congratulations and a brochure with their packages and prices. We requested a meeting to view the venue and to speak with them about prices and the packages they offered. They walked through the ceremony room and then the reception rooms which would be more suited to our numbers and then gave us a quick quote for what we needed and was fairly reasonably priced.
  They continuously kept in contact with us and were always happy to help answer any questions we had no matter how daft or small and were always friendly.
  
  On the day of our wedding they were amazing, very attentive and helpful, staff were great and the food was even better. They helped our day run as smoothly as possible and I couldn’t be more grateful for that! The gardens where lovely and the drink caravan was a big hit with all guests after the ceremony.
  
  We cannot recommend here enough. The team really are exceptional!

  When we began looking for a venue to get married in a friend of the family recommended the Mercure to us as they got married here a few years ago and all we can say is what an amazing experience we had from the planning to the big day!
  
  I first emailed at around 4:30pm and they replied about 2/3 minutes later with a congratulations and a brochure with their packages and prices. We requested a meeting to view the venue and to speak with them about prices and the packages they offered. They walked through the ceremony room and then the reception rooms which would be more suited to our numbers and then gave us a quick quote for what we needed and was fairly reasonably priced.
  They continuously kept in contact with us and were always happy to help answer any questions we had no matter how daft or small and were always friendly.
  
  On the day of our wedding they were amazing, very attentive and helpful, staff were great and the food was even better. They helped our day run as smoothly as possible and I couldn’t be more grateful for that! The gardens where lovely and the drink caravan was a big hit with all guests after the ceremony.
  
  We cannot recommend here enough. The team really are exceptional!

  • +8 Photos

  Mercure Hull Grange Park Hotel's reply:

  Thank you Molly for sharing your experience. I am so pleased you had such a fantastic day. We really appreciate the feedback you have given and hope to see you at the hotel for future celebrations.
• Diane A. Sent on 06/04/2024
  5 out of 5 rating

  5.0
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  Wedding day

  Our wedding was just perfect from the suite i stayed in before to the ceremony and suite after.
  Well organised nothing was too much trouble.Food was excellent.Goat curry,jerk chicken and dirty rice was gorgeous,went down very well with our Jamanican side of the family. Well done chef.Perfect venue for a perfect day. Everyone thoroughly enjoyed it. Thank you Mercure Willerby

  Our wedding was just perfect from the suite i stayed in before to the ceremony and suite after.
  Well organised nothing was too much trouble.Food was excellent.Goat curry,jerk chicken and dirty rice was gorgeous,went down very well with our Jamanican side of the family. Well done chef.Perfect venue for a perfect day. Everyone thoroughly enjoyed it. Thank you Mercure Willerby

  Mercure Hull Grange Park Hotel's reply:

  Thank you so much for your kind feedback Diane & Calbert. We are so glad to hear we made your special day so memorable. We hope to see you back at Mercure Grange Park Hull in the near future.
• Sarah Sent on 28/03/2024
  4.8 out of 5 rating

  4.8
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    4.0
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    5.0
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    5.0
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    5.0

  What a beautiful day!

  We had our wedding at the Mercure Grange Park Willerby and we had such a fantastic day. The team were accommodating and couldn’t do enough to help. Special mention to Finley who was amazing throughout, he always came to check to make sure our day was as perfect as possible. Also Kerry Rose who was there throughout the planning process.

  We had our wedding at the Mercure Grange Park Willerby and we had such a fantastic day. The team were accommodating and couldn’t do enough to help. Special mention to Finley who was amazing throughout, he always came to check to make sure our day was as perfect as possible. Also Kerry Rose who was there throughout the planning process.

  Mercure Hull Grange Park Hotel's reply:

  Thank you so much for your lovely review Sarah, it was a pleasure to host yours and James special day here at Mercure Hull Grange Park Hotel. We hope to welcome you back for future celebrations and wish you both all the best.
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• Fiona S. Sent on 09/01/2024
  5 out of 5 rating

  5.0
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    5.0
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  Wedding 5/1/24

  Without a doubt the most perfect day we could have imagined. Nothing was too much. Staff are quite literally incredible.

  Without a doubt the most perfect day we could have imagined. Nothing was too much. Staff are quite literally incredible.

  Mercure Hull Grange Park Hotel's reply:

  It was a pleasure to host your day Fiona & Georgia, our first wedding of 2024 and a fantastic way to start the year here at Mercure Hull Grange park Hotel! We hope to see you both back for celebrations in the future.
• Chloe M. Sent on 07/01/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  Perfect stress free wedding

  8 months before the wedding we went into Mecure for a walk around and fell in love with the place, the event planners Emma and Kerry were brilliant, allowed us to share our vision and make it a reality! Every step of the way it felt like they were with us helping plan the day! It was so easy and took every bit of stress out the day! The night before all the hotel staff were so friendly and helpful even a bottle of Prosecco was delivered!
  
  The day of the wedding I was shocked how little there was for me to do because the hotel had done everything all the staff working the wedding were fantastic it felt like they couldn’t do enough for us, the food was beautiful, could not recommend this venue any more it was amazing

  8 months before the wedding we went into Mecure for a walk around and fell in love with the place, the event planners Emma and Kerry were brilliant, allowed us to share our vision and make it a reality! Every step of the way it felt like they were with us helping plan the day! It was so easy and took every bit of stress out the day! The night before all the hotel staff were so friendly and helpful even a bottle of Prosecco was delivered!
  
  The day of the wedding I was shocked how little there was for me to do because the hotel had done everything all the staff working the wedding were fantastic it felt like they couldn’t do enough for us, the food was beautiful, could not recommend this venue any more it was amazing

  Mercure Hull Grange Park Hotel's reply:

  Thank you so much for your lovely feedback Chloe, we loved hosting your special day and are so pleased you had such a wonderful experience. We hope to see both you and Liam again for future celebrations.
• Liga Sent on 18/01/2024
  3.2 out of 5 rating

  3.2
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    3.0
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    4.0
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    3.0
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    3.0
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    3.0 out of 5 rating
    3.0

  Not “happy” ever after

  Our wedding should of been wonderful and and definitely day to remember, yet there was couple things that we definitely wasn’t prepared last minute, on the day of wedding, venue had another party going on, who overtook all garden, making it impossible to do any pictures, we were asked to go in back way with dirty courtyard scene for pictures, other party guests helped themselves to our sweets cart that we paid extra for, garden bar that was requested for wedding guests was not operating due to other party overtaking garden. Bar between two rooms was refusing some guests drinks due to numbers of both parties at same bar, our wedding guests had to go to main bar at reception, and made it bit frustrating. Due to main garden taken, my wedding pictures are not the best, birds poo on guests clothes and surroundings can be visible. There was bit of confusion with meals as well. Music brought for ceremony was mixed, yet all songs was given in order and with paper list as well. It was stressful, and not what you want to remember from your wedding. We booked our wedding well in time (11 months before day) and discussed all what we want and extras well ahead of time, yet get to know night before wedding about other booking next door. On the day we felt like it’s nothing about wedding, just as long Mecure has their rooms booked out, so all about money, not guests.
  They do good service, I presume, but please, make sure there isn’t any other parties going on as it will make all worse as Mercure won’t take your request primarily.

  Our wedding should of been wonderful and and definitely day to remember, yet there was couple things that we definitely wasn’t prepared last minute, on the day of wedding, venue had another party going on, who overtook all garden, making it impossible to do any pictures, we were asked to go in back way with dirty courtyard scene for pictures, other party guests helped themselves to our sweets cart that we paid extra for, garden bar that was requested for wedding guests was not operating due to other party overtaking garden. Bar between two rooms was refusing some guests drinks due to numbers of both parties at same bar, our wedding guests had to go to main bar at reception, and made it bit frustrating. Due to main garden taken, my wedding pictures are not the best, birds poo on guests clothes and surroundings can be visible. There was bit of confusion with meals as well. Music brought for ceremony was mixed, yet all songs was given in order and with paper list as well. It was stressful, and not what you want to remember from your wedding. We booked our wedding well in time (11 months before day) and discussed all what we want and extras well ahead of time, yet get to know night before wedding about other booking next door. On the day we felt like it’s nothing about wedding, just as long Mecure has their rooms booked out, so all about money, not guests.
  They do good service, I presume, but please, make sure there isn’t any other parties going on as it will make all worse as Mercure won’t take your request primarily.

  Mercure Hull Grange Park Hotel's reply:

  We are sincerely sorry that you were not happy with the service you received on your wedding day. Your feedback is valuable to us as we pride ourselves on the service given to all couples.
  We did at the time issue a partial refund due to the inconvenience caused to you, and as way of an apology.
  The other event taking place should not have impacted your use of the garden or your day in anyway. We listened to all of your feedback after your wedding, and have since looked at ways we can improve. We realise in hindsight that an event of that size should not have been booked on a day when we had a wedding taking place in another suite. We will endeavour to ensure something like this does not happen in the future.
  Again we sincerely apologise that your day did not meet your expectations.
  
• Savanna Sent on 21/12/2023
  4.8 out of 5 rating

  4.8
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    5.0 out of 5 rating
    5.0
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    4.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Mecure Hull Grange Park hotel Willerby

  Myself and husband got married at the Mercure Grange Park hotel Willerby in February 2023, and have nothing but praise and positive feedback to say about our experience. We chose the Winter package having 40 guests during the day and 80 on the evening. You really get value for your money and an amazing looking venue! Staff cater to your every need and go above and beyond to make sure you have an amazing day and you are worry free. We had an outstanding toastmaster (sadly I can not remember his name) alongside with the other stay who were worker that day. Not only did we receive amazing quality for the items we paid for in the package but the hotel were kind enough to gift us with a complimentary bottle of Prosecco and a few drinks on the evening. During the planning stage or wedding planner was extremely flexible allowing us to make multiple changes (as many people do whilst planning a wedding) and gave us many tips and guidance along the way. We could not suggest the Mercure highly enough, or thank them enough. Thanks to the hard work of everyone working there we can look back at our wedding day with tears of happiness and remember all the wonderful moments we had on our special day. Keep up the amazing work. Thank you thank you thank you!

  Myself and husband got married at the Mercure Grange Park hotel Willerby in February 2023, and have nothing but praise and positive feedback to say about our experience. We chose the Winter package having 40 guests during the day and 80 on the evening. You really get value for your money and an amazing looking venue! Staff cater to your every need and go above and beyond to make sure you have an amazing day and you are worry free. We had an outstanding toastmaster (sadly I can not remember his name) alongside with the other stay who were worker that day. Not only did we receive amazing quality for the items we paid for in the package but the hotel were kind enough to gift us with a complimentary bottle of Prosecco and a few drinks on the evening. During the planning stage or wedding planner was extremely flexible allowing us to make multiple changes (as many people do whilst planning a wedding) and gave us many tips and guidance along the way. We could not suggest the Mercure highly enough, or thank them enough. Thanks to the hard work of everyone working there we can look back at our wedding day with tears of happiness and remember all the wonderful moments we had on our special day. Keep up the amazing work. Thank you thank you thank you!

  Mercure Hull Grange Park Hotel's reply:

  Thank you so much Savanna for your feedback, we are so pleased you had such an amazing day and have such wonderful moments to look back on. We hope to welcome you both to the hotel in the future.
• Linda R. Sent on 06/06/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0

  Perfect wedding.

  The venue was perfect, the wedding planner Kerry Hall made sure everything went smoothly on the day, all the managers and staff made our day special.

  The venue was perfect, the wedding planner Kerry Hall made sure everything went smoothly on the day, all the managers and staff made our day special.
• Samantha T. Sent on 07/05/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
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  Mr and Mrs Thompson

  We have our wedding reception here and the service was absolutely amazing cannot recommend more ,the staff was always about if we needed anything ,the whole night just flowed and unfortunately meant it went too quick . Some of my wedding guests even told me it was the best wedding they had been too!!
  Memories to last a life time ,we will be visiting sometime in the future .
  
  Thanks again ,Mr and Mrs Thompson

  We have our wedding reception here and the service was absolutely amazing cannot recommend more ,the staff was always about if we needed anything ,the whole night just flowed and unfortunately meant it went too quick . Some of my wedding guests even told me it was the best wedding they had been too!!
  Memories to last a life time ,we will be visiting sometime in the future .
  
  Thanks again ,Mr and Mrs Thompson

  • +2 Photos
• Anonymous Sent on 17/10/2019
  5 out of 5 rating

  5.0
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    5.0

  Wedding Celebrations 12.10.19

  we had our daughters wedding there we stayed for two nights and we couldn’t ask for anything more they really looked after us and the wedding day went fantastic we couldn’t of ask for anything else the wedding planner was absolutely fantastic very professional in everything she did the staff were very professional and they really looked after us if we had a question they helped us with it there was nothing to much for them which made the day go smoothly thank you and please pass our many thanks to all your lovely and friendly staff

  we had our daughters wedding there we stayed for two nights and we couldn’t ask for anything more they really looked after us and the wedding day went fantastic we couldn’t of ask for anything else the wedding planner was absolutely fantastic very professional in everything she did the staff were very professional and they really looked after us if we had a question they helped us with it there was nothing to much for them which made the day go smoothly thank you and please pass our many thanks to all your lovely and friendly staff

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