Marleybrook House Verified Reviews

51 | Wingham (Kent)
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51 Reviews for Marleybrook House

Recommended by 100% of couples · Write a Review

4.9 out of 5.0
  • Quality of the Service 4.9
  • Professionalism 4.9
  • Flexibility 4.9
  • Value for Money 4.9
  • Response time 4.9

Badges

11 User photos

  • H

    Holly G. · Married on 10/08/2021

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Wedding of the Gear!

    From the moment we walked into Marleybrook, we knew it was the venue for us. I could literally envision it all coming to life. Kris (the owner) took us round for our first tour. Instead of demanding we book before we miss our date, he actually told us to go and look at other venues to be sure it was for us. We followed his advice and a week later we were back booking it. Our original wedding co-ordinator, Tanith was incredible. Especially during the pandemic when we had several dates flying about. Sadly, she moved onto another venue and I’ll be honest, I was worried. I needn’t be though as Amy took over and was equally as incredible. When we had to move our date yet again, Amy was so accommodating. She held two dates for us in the diary at a time and didn’t pressurise us to choose one at all. This took a huge amount of stress off of us in an extremely stressful time and we couldn’t be more grateful. During this entire time the communication was fantastic, every question I had was answered even when it seemed ridiculous to me to even ask.

    After a year and a bit of waiting, we finally had our wedding day. We were lucky enough to go down the day before and set up, Kris was there and remembered us from 3 years before! On the day of the wedding, Amy came round in the morning and made me feel like I was the only bride she’d ever worked with (in a good way!). That’s one of Marleybrook’s incredible qualities, they make you feel like you are the only couple to ever get married there, although they’ve done hundreds! From start to finish Amy was incredible throughout the day making sure things ran seamlessly. She was there to reassure me before walking down the aisle when panicking I wouldn’t be able to in my dress and guiding us on navigating the day. She really was an essential part of our day and someone I will be forever grateful for. The venue itself is so beautiful and two weeks on people are still talking about it. The fairground was so much fun and so unique. I could talk about Marleybrook forever but I’m sure if you’ve made it this far you probably want to book yourself. If you’re still unsure at this point, book a viewing at least, you won’t be disappointed.

    Sent on 24/08/2021
  • C

    Craig B. · Married on 30/07/2021

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Craig & Krystyna 30.07.21

    As soon as we looked around this venue for the first time we instantly knew we had to book it, and sure enough a few days later we had a date set in stone for our wedding. Throughout the entire build up to the big day, the team were on hand to answer every question we had, no matter how small or silly our queries were, as well as always being on hand for us to pop back and view the venue multiple times. Every intricate detail of the day was planned out, thought about in a personal way to us, and explained in full to ensure we had the best understanding of how things would be run, and this is just a small example of the Marleybrook teams professionalism. The day itself couldn't have gone any smoother and we would like to personally thank Amy and the rest of her team for all their efforts in making it the best day of our lives. We would also like to note that the fair went above and beyond our expectations. We knew it would be unique, but every aspect of the fair just made the day so much more special and our guests are constantly still commenting on their memories of the day! Thanks again.

    Sent on 23/08/2021
  • B

    Becky · Married on 15/08/2019

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best day of our lives

    From start to finish we couldn't fault Marleybrook! Through the whole lead up nothing was too much trouble- no matter how many inane questions I asked! Our coordinator Tanith was always so friendly and helped us organise everything!
    The day flowed so smoothly and nothing went wrong (that we knew of).
    The venue itself is beautiful down to the last detail- if you can get some of the funfair then definitely do as it makes everything just a bit more special.
    Many of our guests commented on the uniqueness of Marleybrook and how it's the best wedding they've been to!
    Everything is thought of down to the last detail and we felt really at home here- like it was made for us. Loved everything and would do it all again if we had the chance!
    Overall- the perfect place!
    Thanks Everyone!

    Sent on 16/09/2019
  • J

    Justine · Married on 09/08/2019

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Unparalleled Perfection!

    No amount of words could do justice to express how wonderful our wedding experience has been with Marleybrook House. The venue is without a doubt, the most unique, magical and inspirational place. Backed with a flawlessly professional, caring and heartfelt team… It truly is a place where dreams come true. Kris and the whole of his team couldn’t have done any better at realising our wedding vision and making our day one of the best of our lives. We were especially blessed to have Tanith as our wedding co-ordinator… From the second we first stepped into this magical venue, to the moment we left the morning after our wedding; our 2 years of planning our wedding here with Tanith has been accompanied by a unique level of attention, care and compassion that is unparalleled to anything we ever imagined we would experience. Marleybrook House is the most incredible, bespoke wedding venue you could find but that is only the start. With an unbelievably wonderful team and a wedding co-ordinator like Tanith, Marleybrook House is also a friendship, a family and never ending memories of love. (The funfair is pretty awesome too.) Thank you, from the bottom of our hearts. We can’t wait to visit you all again. Much love, Justine & Myles.

    Sent on 14/09/2019
  • S

    Stuart · Married on 04/08/2019

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Best Day!

    When we first started looking at venues, we were disappointed with the same old venue popping up left, right and centre but when we found Marleybrook House, we found something so incredible, unique and quirky, we knew we had found the venue for us. From our first meeting with Chris back in October 2017 to the ladies in the office being on the end of our endless phone calls and emails, they really did make the day so so special and spectacular. As a couple, we had ideas of how we wanted to do our day and many of the venues we previously visited didn't even want to entertain them but Marleybrook House ran with them each time and made sure it could work. The changes to the venue were communicated to us in advance and we were able to tour these when we visited making us feel comfortable and relaxed that the venue had our best interests at heart. Everything ran smoothly before and on the day and this is down to the fantastic planning and accessibility of the ladies to discuss and forward plan our ideas. Tanith, who was our wedding co-ordinator on the day, made sure we felt very loved, very special and very unique and she was a dream to have as our wedding co-ordinator. What came from it was the most spectacular wedding day we could ever ask for. Every single guest loved the uniqueness of the venue and every one commented on how amazing the fayre was (even if we did get a few injuries on the dodgems but hey that's the nature of the ride), we couldn't have asked for more from the day. If you want something unique and special then choose here, you won't regret it at all! :)

    Sent on 20/08/2019
  • G

    George · Married on 03/08/2019

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Extraordinary Venue, Incredible Staff!

    I have run out of superlatives to express just how incredible our entire wedding experience was with Marleybrook House. Kris, Tanith and the team couldn’t have made our day any more perfect and as full of love as it was for our guests and us. We will always look back on our wedding with pride and fond memories, thanks to their efforts.

    We were in the unique position whereby I organised our wedding day as a surprise for my husband, Matthew. This wouldn’t have been possible without the unwavering support, love and laughter from the Marleybrook team.

    During the 18 months of planning they were extremely friendly, fun, professional and inspiring to be around, I cannot thank them enough for making #GivingGreenaway one of the best days of both of our lives.

    A special thanks must go to Tanith who was an absolute superstar throughout everything; especially on the wedding day itself. She personally ensured everything ran smoothly (and kept me calm)! As a result, we have had so many compliments about lovely Tanith from our wedding guests and she has become a true friend.

    Marleybrook House is without a doubt is one of THE most unique and beautiful wedding venues I have visited, or even heard of! I initially saw it in the depths of winter, but it was clear to me then just how special the place was and how much time and care had gone into creating it. In particular, we found the funfair to be an absolute showstopper and many of our guests commented on just how special it made our day.

    Simply put, our wedding experience was beyond magical and what we wouldn’t give to do it all again tomorrow! From the bottom of our newly-married hearts, we cannot thank Marleybrook House enough.

    Sent on 21/10/2019
  • N

    Natasha · Married on 28/07/2019

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Perfect Day

    We had the most perfect Wedding day.

    We fell in love with Marleybrook House when we first had a look around and the venue did not disappoint us on the day.

    All of the staff from Kathryn, Amy, Tanith and Laura who was our coordinator on the day - were all soo accomodating and always answered any questions we had in the lead up.

    The venue is beautiful and soo vast.
    The fair, marquee, the barn , house and gardens make this venue very unique.

    We could not fault anything and wish we could back and do it all again.

    Sent on 16/08/2019
  • A

    Alice · Married on 20/07/2019

    4.0
    • Quality of the Service:
      4.0
    • Responsiveness:
      4.0
    • Value for Money:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Wonderful venue - a few staff improvements

    We had a truly magical day at Marleybrook House. So many of our guests have been raving about how wonderful the venue was and on the whole, all the hard work from the staff. We had a magical ceremony in the garden, delicious food and an absolute blast at the fairground. Tanith & Amy were very helpful wedding co-ordinators and had a real sense of fun too. We did have some feedback though…some of the fairground staff came across a little grumpy & sluggish. We are aware they are casual staff (and quite young) but they do need to be reminded that this is someone's wedding. The staff acted like they didn't want to be there. This did unfortunately affect the atmosphere of parts of the fairground. Also the in-house DJ offered by the venue came across as inexperienced, verging on incompetent. Our guests were making very simple, polite requests for songs, but in the end, the sister of the groom had to wade in. Had we known it was just a spotify playlist, we could have done a better job ourselves. (Although paying an extra £100 for the privilege still seems like a far stretch!) As a DJ, we assumed he would have a basic knowledge of popular music and be able to take normal requests such as Beyonce and S Club 7....wedding classics surely. Apparently not! Luckily spirits were high and we didn't let having an incompetent DJ spoil the evening. We loved Marleybrook House & had an unforgettable day. However, we feel we must be honest and mention some of these things - not wishing to complain - but hoping that with some small tweaks, you can make the venue even better.

    Sent on 11/11/2019
  • T

    The · Married on 15/06/2019

    4.0
    • Quality of the Service:
      4.0
    • Responsiveness:
      4.0
    • Value for Money:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Rude staff despised by us, guests and suppliers

    We loved Marleybrook when we visited. However, our wedding was not as we hoped due to awful staff. We were not told the vintage funfair was moving, and dodgems, a beach and festival stage being added. We revisited the venue and later told Tanith I was sad that the site had changed and she laughed and told me no one else minded. This should have been a red-flag for things to come.

    My bridesmaids returned to our room after the ceremony to find Amy shoving our things into bags into a lock box outside. She rudely said this should have all been done before the ceremony - something none of us were aware of. They were upset and made to apologise.When I went to retrieve my things so I could freshen up, I could not access anything. I felt rubbish in all our couple photos because I couldn't adjust my hair or makeup. Amy shoved our belongings into boxes after the wedding, crushing flowers and knocking over vases so the boxes were soaked through. I could go on and on. Simply put, Amy is rude and unkind.

    We hired a brass band for the funfair, who informed us that staff were extremely rude to them, including the man running the dodgems who refused to let them play so he could blare his own music. Our guests heard him shouting at the band and wildly gesticulating whenever they picked up their instruments. Not only was horrible music blaring throughout our whole reception, ‘We Will Rock You’ started playing loudly from the fair during our wedding ceremony.

    Having explained our issues to Amy, she insisted they only get good reviews. This review has a 300 word limit and I am writing a blog post to detail events further for anyone interested.

    Sent on 16/07/2019

    Marleybrook House's reply:

    Dear Laura and Matt,

    We are truly disheartened to receive these comments when so many of your guests complimented our staff and how beautiful the day was. This comes as more of a shock as Matt personally thanked me with a grateful hug and kind comments at the end of the evening. Our staff genuinely put their heart and soul into making your day special. Had we have been made aware of such problems on your day, we would of course done everything to resolve these issues at the time. It is thus very sad to receive these comments following your wedding day with no indication of any issues on the day. At Marleybrook House, we continually invest in making improvements to the venue to heighten the wedding experience to all our couples. We inform our couples of actual plans rather than those that are being proposed and yet to be decided. We regularly post on social media and personally write to each couple to invite them to our exclusive wine tasting event at the same time as informing them of any exciting updates. I have taken the time to look into whether you received this invitation and I can see you have replied to us on the 15th February. We are sorry to hear you feel you were also not informed about the removal of your bridesmaids belongings from the Wedding Suite. We kindly ask that these items are removed to ensure we are able to make up your room so it is comfortable for you to retire to after a long wedding day. This information is also displayed within the room itself, inside a frame that is visibly placed on the sideboard directly in front of you as you enter the room. It was Heidi who kindly packed up your bridesmaids belongings. She is extremely gentle natured and always takes great care in her work. Whilst it may have seemed to you that your belongings were not taken care of, please rest assured that due care will have been taken. Our kind and friendly staff are very passionate about everything we provide at the venue, which is evident across our many lovely reviews. As such, the 2020 launch of Waltzers within the fair is yet another improvement we hope will be well received by all our guests. Please visit our Facebook page that will enable you to see, and hopefully give you the piece of mind, that we are passionate in offering such improvements to the venue for the interest of all our guests. Whilst we appreciate you felt sad about these improvements, we trust you will realise our good intentions of working hard to improve the service we offer. We sincerely hope this response has provided you with some clarification. We sincerely hope you will visit us at the venue in person to not only lay to rest any bad feeling but also to reminisce about the magical moments you did enjoy on your day. We genuinely wish you well in your future together.
  • L

    Lottie · Married on 14/06/2019

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The most magical day we could have ever dreamt of!

    We got married at Marleybrook just over a week ago and I still can't quite get over how incredible it was. Before we found Marleybrook we viewed around seven or eight venues, and as gorgeous as they were, we could never quite imagine ourselves there; the spark was missing. When we were first shown around Marleybrook I felt like I was in a fairy tale; every single detail was perfect and the moment we finished the viewing I bawled my eyes out as knew it was the one!

    Being an events manager for a living, one of my big worries was the running of the day and how involved I'd want to be, however Tanith and Amy were absolutely amazing. Tanith looked after everything so well from the point of booking, right through to midnight of the big day. The girls had everything covered and their main priority was to ensure us and the guests had the best day ever, and they certainly delivered.

    We were unsure on the funfair due to cost but WOW, I can't recommend it enough. Sitting at the top of the big wheel with my new hubby, looking down watching all of our guests laughing, drinking and having so much fun on the rides is a moment I will NEVER EVER forget, and quite possible the best moment of my life.

    Also, a quick note on the food...UNBELIEVABLE! Marleybrook only use one caterer being Scott Anderson, and WOW, the food was INSANE!

    I can't thank all the girls enough for turning an already gorgeous venue into the most perfect day. We honestly couldn't have dreamt of it being better and I wish I could do it over and over again! Thank you so much for everything, lots of love Lottie and Ross x x

    Sent on 25/06/2019