Macdonald Bath Spa Hotel Reviews
Reviews
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4.9 out of 5 rating
4.9
Excellent
26 reviews
Recommended by 97% of couples
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Quality of the service 4.9 out of 5 rating4.9
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Response time 4.8 out of 5 rating4.8
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Professionalism 4.9 out of 5 rating4.9
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Value for money 4.9 out of 5 rating4.9
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Flexibility 4.8 out of 5 rating4.8
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User photos
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Featured
Julian Sent on 10/08/20235 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Story Book Wedding
Planning a wedding always has its challenges but doing so from a time zone five hours ahead (Atlanta & NYC in EST) only magnifies them. The team at The Macdonald House Bath Spa Hotel rose to meet those challenges every step of the way. We started a year out from our date with a FaceTime tour of the property and venues with Event Manager Benice Hampton. When we made our first visit to the property we met with Camy Mitchell to get some of the specifics in place and finalize pricing. Camy provided us with a go to list of vendors (Celebrant, D.J., Cake, Photographer) to connect with for our event.
We did Zoom call interviews and were really pleased with our final choices. About two months out from our Wedding Macdonald House added Cat Johnson to their team as a Wedding Specialist. Cat's detailed approach to the final planning stages was amazing. She managed last minute requests (rooms, meal selections, food allergies) seamlessly and insured that everything and everyone was in place for the Wedding Day. We had planned for an outdoor ceremony which involved special circular seating and floral arrangements in specific trees surrounding the ceremony. When Mother Nature intervened with heavy rains the morning of the Wedding, Cat implemented the back up plan she already had in place so that everything went seamlessly (even the floral arrangements were repositioned to the inside venues). We have had nothing but wonderful feedback from our friends and family who attended our wedding and The Macdonald House bath Spa Hotel has been front and center in that feedback. All of the staff from front desk to servers, bar tenders and Bell staff were absolutely Five Star. We very much look forward to return visits in our future England travels.
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Quality of the service
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Lorna Sent on 18/07/20255 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most beautiful venue with the most attentive staff!
Lucy and Mudit did such a wonderful job for our wedding on 12 July 2025. We had an amazing day from start to finish thanks to their seamless organisation, kindness and being simply awesome. All of the staff were fantastic, too - our guests were blown away; as were we. Their attention to detail to make sure our vision came to life was truly outstanding. We genuinely couldn't have wished for a better day, and we cannot thank them enough! -
Quality of the service
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Harriet Sent on 18/04/20252.4 out of 5 rating2.4
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Quality of the service 2 out of 5 rating2.0
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Response time 2 out of 5 rating2.0
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Professionalism 3 out of 5 rating3.0
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Value for money 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
Disappointed
We feel in love with the venue about a year and a half before we were due to be married. However the sparkle faded when we ended up going through 3 wedding co-ordinators (with around a 2 month period of one of the hotel staff having to step in with no experience of weddings at all), hopeless management and un-fulfilled aspects that were part of our contract. I lost faith in the whole place around 6 months prior but we weren’t going to get our money back so had to proceed.We got married in a room which turns out backed onto the hotel kitchens and could hear them shouting the whole ceremony; we paid for exclusive use of an area which wasn’t properly monitored so we had hotel guests walking through. They messed up our evening food and brought out my cake un cut, left a knife and apparently expected me to cut my own cake for the evening. We also agreed to a set amount for a drinks tab, and the staff allowed this to go over by several hundred pounds- apparently “they couldn’t find us” even though I was in a white dress and had several appointed family members who they knew they could talk to! The hotel has so much potential but needs serious work to make it magical for brides/grooms, I now always have a tinge of regret booking my day there which is not how someone should look back at their special day. -
Quality of the service
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Jack Sent on 22/02/20245 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic wedding reception venue
We had our wedding reception at the end of January with 25 guests and had the most amazing day ! Cat Johnson was our wedding planner and we cannot thank her enough for all her hard work organising our day - she is a star !
Beautiful venue, great food, lovely grounds, really good value for money as well and we highly recommend the MacDonald hotel !-
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+8 Photos
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Quality of the service
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Benjamin Sent on 10/01/20244.2 out of 5 rating4.2
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Quality of the service 5 out of 5 rating5.0
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Response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value for money 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
A great venue for a quality wedding reception
We recently used this venue for our wedding reception. The grounds were stunning and provided a sacred space in the middle of the hustle and bustle of the city centre, despite the hotel being close enough to the station that access is incredibly easy. There was a perfect amount of space for the numbers we had, 80 seated and 130 in the evening. It felt full but not crowded. As for the honeymoon suite, its the kind of room you see in movies or royal households. Absolutely stunning and a great treat to be thrown in with the package. The food was excellent and many commented on it in particular. The staff were professional, helpful and made sure everything ran smoothly. What impressed me the most, a guest caused some accidental damage to a furniture and they wrote it off at their own expense, when they could have charged us. Thanks Cat for a great experience. I'm so glad this hotel decided to start a renewed focus on wedding events recently, its a great find.-
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+4 Photos
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Quality of the service
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Elanor Sent on 02/10/20235 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and personable from start to finish
Bath Spa Hotel delivered the wedding day of our dreams. From the very first contact point to the end of our big day the team at Bath Spa Hotel we friendly, professional, efficient and attentive. -
Quality of the service
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Anonymous Sent on 20/09/20195 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It was the best day of our Lives
We both just wanted to say thank you so much for everything on our wedding day. Everything was absolutely perfect. We keep thinking back to it all and it brings tears to our eyes!
Can you please pass on our huge thanks to every single member of staff who was involved on the day? It was seamless and all of our guests thought it was an amazing day.
It was the best day of our lives and you were all a massive part of that. -
Quality of the service
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Shazia Sent on 24/05/20195 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was perfect
Dear Lucy
Thank you for the good wishes.
We had a great time at the hotel and couldn't have asked for a better venue for Our Big Day. Everything went perfect, we can not thank you and your team enough. -
Quality of the service
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Daniel Sent on 24/05/20195 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our Wedding at the Bath Spa Hotel 12th Jan 2019
We are writing to thank all the staff of the Bathspa Hotel for our wedding reception last weekend. We were very pleases that the event flowed so well and our guests all said they felt well cared for. -
Quality of the service
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Rosie Sent on 27/10/20175 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding night stay. Perfect hotel and staff!
We stayed at this hotel on the night of our wedding. From start to finish the hotel was perfect.The reception and concierge team were always on hand and more than happy to help. The room was fantastic with breathtaking views over the grounds when we woke up. We used the outdoor pool and then went to breakfast. Even though it was a busy Saturday morning the service and food was exceptional. We were wonderfully looked after by the hotel manager federico as we were by all of his staff. We can't wait to visit this hotel again when we have more time to enjoy all its wonderful facilities and it's great location in the centre of bath. Thank you to everybody at the hotel. -
Quality of the service
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