Fennes Reviews

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  Lauren C. Sent on 11/04/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Magical Venue

  Fennes proved to be everything we could gave wished for, for our daughter’s wedding. The venue itself, with the listed house, and the two beautiful marquee areas beyond, deliver everything you could want for a wedding day delight.
  The superb and beautiful rooms for the bridal party to get ready on the day are beautifully appointed for shower, hair and make up requirements. It is a great addition for stress free prep.
  Four beautiful bedrooms are available within the house for an overnight stay on the wedding day, together with other rooms for special guests, within the grounds of the venue. The bride and groom have use of a totally separate, spacious and wonderful cottage.
  The grounds are stunning and create a perfect backdrop for photos.
  
  Nothing is too much trouble for the staff, both in the build up to the day, or the day itself. You have your own personal wedding planner who guides you through everything you need. Nothing is a chore, everything is organised carefully and with precise planning.
  
  In short - you will not regret booking Fennes - it offers everything you think you need and so much more!
  
  
  

  Fennes proved to be everything we could gave wished for, for our daughter’s wedding. The venue itself, with the listed house, and the two beautiful marquee areas beyond, deliver everything you could want for a wedding day delight.
  The superb and beautiful rooms for the bridal party to get ready on the day are beautifully appointed for shower, hair and make up requirements. It is a great addition for stress free prep.
  Four beautiful bedrooms are available within the house for an overnight stay on the wedding day, together with other rooms for special guests, within the grounds of the venue. The bride and groom have use of a totally separate, spacious and wonderful cottage.
  The grounds are stunning and create a perfect backdrop for photos.
  
  Nothing is too much trouble for the staff, both in the build up to the day, or the day itself. You have your own personal wedding planner who guides you through everything you need. Nothing is a chore, everything is organised carefully and with precise planning.
  
  In short - you will not regret booking Fennes - it offers everything you think you need and so much more!
  
  
  

  • +2 Photos
• Katherine T. Sent on 07/07/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Perfect wedding venue!

  We loved our wedding day at Fennes! Everything ran smoothly on the day thanks to our wedding coordinator, Sophie Richell. It was a perfect day and our guests only had good things to say about the venue.

  We loved our wedding day at Fennes! Everything ran smoothly on the day thanks to our wedding coordinator, Sophie Richell. It was a perfect day and our guests only had good things to say about the venue.
• Jodie S. Sent on 17/04/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  Stunning grounds with a Characterful house - Staff are incredible

  Fennes, Braintree was the one and only venue we ever looked at. Before viewing if for the first time we were determined to be 'open minded' but the entrance alone took our breath away and safe to say, we paid the deposit in the car on the way home! Every single member of staff we dealt with along the way were faultness, from accounts to the wedding coordinators themselves. We had Sophie Richell as our Wedding Coordinator and it was so easy to find comfort and trust in her with our big day. No query was ever too big or too small and rest assure- You would be in fantastic hands!
  The grounds and the house were the perfect background for our photos and full of character, the food was absolutely fabulous - Smoked Salmon starter and Beef fillet were insanely delightful (we went with a mix across the menus).
  The long and the short of it, if I could do it all again at Fennes, I'd be back there tomorrow.

  Fennes, Braintree was the one and only venue we ever looked at. Before viewing if for the first time we were determined to be 'open minded' but the entrance alone took our breath away and safe to say, we paid the deposit in the car on the way home! Every single member of staff we dealt with along the way were faultness, from accounts to the wedding coordinators themselves. We had Sophie Richell as our Wedding Coordinator and it was so easy to find comfort and trust in her with our big day. No query was ever too big or too small and rest assure- You would be in fantastic hands!
  The grounds and the house were the perfect background for our photos and full of character, the food was absolutely fabulous - Smoked Salmon starter and Beef fillet were insanely delightful (we went with a mix across the menus).
  The long and the short of it, if I could do it all again at Fennes, I'd be back there tomorrow.
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• Ricky W. Sent on 12/04/2023
  1 out of 5 rating

  1.0
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    1.0
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    1.0

  Do not stay here

  Absolutely disgusted with the rooms. Massively overpriced, very small room with nowhere to put clothes, had to put them on the floor. Electrics didn’t work, no tv and light showing through blinds all night. Worst place we have stayed in the UK

  Absolutely disgusted with the rooms. Massively overpriced, very small room with nowhere to put clothes, had to put them on the floor. Electrics didn’t work, no tv and light showing through blinds all night. Worst place we have stayed in the UK
• Sarena M. Sent on 13/10/2021
  1.6 out of 5 rating

  1.6
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    1.0
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    2.0
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    3.0 out of 5 rating
    3.0

  Rude 'senior' manager and hidden charges

  Venue was lovely but was not amazing - you have to dress the venue up to get more of an impact.
  Hidden costs - they attract customers with their cheap packages and then smack on the costs of every little item, even their chairs cost £7.00 each to hire. Be warned, it is not a package deal you're getting by the time you add everything up!
  Customer service - absolutely below acceptable standards.
  From the beginning, my initial planning meeting I had to chase the venue to find out who my wedding planner was. They do contact you to chase you for money but when it is the other way round, they are no where to be seen.
  During the planning process there was a list of things I was promised by a previous wedding planner only to be told they would not be willing to offer what was promised to me.
  Then the wedding planner left meaning I had no argument at all. The wedding planning process, was so stressful with The Fennes that my hair was falling out. We were back and forth for weeks, if not months, to try and get the invoices straightened out with everything included.
  I was embarrassingly told by friends and family that staff were miserable on the wedding day, none of which were smiling, which I'd caught in some of my wedding photos and videos.
  My 5 year old had to sleep on a broken bed and had a bad back for 4 days.
  In the mornings you have to be off the premises by 09:30. Whilst I was still trying to leave at 08:35, the next bridal party were already onsite and making a racket up the stairs to get into their rooms.
  My mum who had paid the £600 refundable deposit ended up being refunded not 21 days after the wedding as stated in the contract but 8 days more than the 21 days. Might I add, they did not refund us - we had to chase them.
  
  And finally, the worst part about this whole experience was asking the 'senior' manager to simply apologise for all of the stress and problems that have happened throughout (yes - I actually had to ask!!!) and the response I received was unprofessional, extremely rude and degrading. She basically was calling me an idiot in her own words and belittling me as though I was something on the bottom of her shoe.
  
  Go by the previous reviews, my wedding planner changed twice throughout and they pride themselves on customer service but there was 0 service. They NEED new management.
  
  So, would I recommend friends or family to use The Fennes? Absolutely not. However, if they had a change of staff and made their hidden costs known then the venue is okay for the average wedding.
  
  AVOID!!

  Venue was lovely but was not amazing - you have to dress the venue up to get more of an impact.
  Hidden costs - they attract customers with their cheap packages and then smack on the costs of every little item, even their chairs cost £7.00 each to hire. Be warned, it is not a package deal you're getting by the time you add everything up!
  Customer service - absolutely below acceptable standards.
  From the beginning, my initial planning meeting I had to chase the venue to find out who my wedding planner was. They do contact you to chase you for money but when it is the other way round, they are no where to be seen.
  During the planning process there was a list of things I was promised by a previous wedding planner only to be told they would not be willing to offer what was promised to me.
  Then the wedding planner left meaning I had no argument at all. The wedding planning process, was so stressful with The Fennes that my hair was falling out. We were back and forth for weeks, if not months, to try and get the invoices straightened out with everything included.
  I was embarrassingly told by friends and family that staff were miserable on the wedding day, none of which were smiling, which I'd caught in some of my wedding photos and videos.
  My 5 year old had to sleep on a broken bed and had a bad back for 4 days.
  In the mornings you have to be off the premises by 09:30. Whilst I was still trying to leave at 08:35, the next bridal party were already onsite and making a racket up the stairs to get into their rooms.
  My mum who had paid the £600 refundable deposit ended up being refunded not 21 days after the wedding as stated in the contract but 8 days more than the 21 days. Might I add, they did not refund us - we had to chase them.
  
  And finally, the worst part about this whole experience was asking the 'senior' manager to simply apologise for all of the stress and problems that have happened throughout (yes - I actually had to ask!!!) and the response I received was unprofessional, extremely rude and degrading. She basically was calling me an idiot in her own words and belittling me as though I was something on the bottom of her shoe.
  
  Go by the previous reviews, my wedding planner changed twice throughout and they pride themselves on customer service but there was 0 service. They NEED new management.
  
  So, would I recommend friends or family to use The Fennes? Absolutely not. However, if they had a change of staff and made their hidden costs known then the venue is okay for the average wedding.
  
  AVOID!!
• Amye Sent on 28/02/2020
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  A huge thank you!

  Hi Sue,
  
  We just wanted to say a HUGE thank you, for making our day perfect for us. Everything was just as we wanted and the day ran so smoothly and we have no doubt, that that was absolutely because of you! You were so calm and collected on the day that it put us both at ease! You were brilliant both before and on the day and we can't thank you enough!
  
  We've had so many comments from our guests on how lovely the day was, from the venue, to the staff and of course the food. A few people even said that the food was the best wedding food they'd ever had and we would agree. It was delicious! Please can you pass on our thanks and compliments to the chefs!
  
  We would also like to thank everyone involved, from the point of viewing the venue and booking it, to those working on the Planning Nights, up to and including those working on Tuesday. It's been a stress free process and a pleasure to organise our wedding with you all. We didn't feel stressed at any point and that was down to the fantastic team at Fennes - so thank you!!
  
  We literally cannot thank you all enough for giving us the best day ever! We just can't believe that it's already been a week - we wish we could do it all again!!
  
  Wishing you all the best and we hope one day, we can visit Fennes, again as someone else guests!
  
  Kind Regards,
  
  Mr and Mrs Graham
  
  Xxx

  Hi Sue,
  
  We just wanted to say a HUGE thank you, for making our day perfect for us. Everything was just as we wanted and the day ran so smoothly and we have no doubt, that that was absolutely because of you! You were so calm and collected on the day that it put us both at ease! You were brilliant both before and on the day and we can't thank you enough!
  
  We've had so many comments from our guests on how lovely the day was, from the venue, to the staff and of course the food. A few people even said that the food was the best wedding food they'd ever had and we would agree. It was delicious! Please can you pass on our thanks and compliments to the chefs!
  
  We would also like to thank everyone involved, from the point of viewing the venue and booking it, to those working on the Planning Nights, up to and including those working on Tuesday. It's been a stress free process and a pleasure to organise our wedding with you all. We didn't feel stressed at any point and that was down to the fantastic team at Fennes - so thank you!!
  
  We literally cannot thank you all enough for giving us the best day ever! We just can't believe that it's already been a week - we wish we could do it all again!!
  
  Wishing you all the best and we hope one day, we can visit Fennes, again as someone else guests!
  
  Kind Regards,
  
  Mr and Mrs Graham
  
  Xxx
• Kirsty Sent on 17/02/2020
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Thank you!

  Thank you so much for everything you did for us on Friday! All of our guests have commented on how fantastic and professional the whole team were and that the service was amazing! The food was outstanding, and everyone is amazed that every dish was piping hot from start to finish. Nothing was too much trouble and we really appreciate how special you made our day.
  
  Thanks once again,
  Kirsty and Peter

  Thank you so much for everything you did for us on Friday! All of our guests have commented on how fantastic and professional the whole team were and that the service was amazing! The food was outstanding, and everyone is amazed that every dish was piping hot from start to finish. Nothing was too much trouble and we really appreciate how special you made our day.
  
  Thanks once again,
  Kirsty and Peter
• Charlotte Sent on 13/01/2020
  5 out of 5 rating

  5.0
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    5.0
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  Perfect Day!

  We had an absolutely perfect day. Full credit to all staff both front and back of house for helping to make our dream wedding a reality and for treating our guests so well.
  A special thanks to our Wedding and Events Manager who kept our day flowing so seamlessly. We will forever sing your praises and hope to visit as a wedding guest in the future.

  We had an absolutely perfect day. Full credit to all staff both front and back of house for helping to make our dream wedding a reality and for treating our guests so well.
  A special thanks to our Wedding and Events Manager who kept our day flowing so seamlessly. We will forever sing your praises and hope to visit as a wedding guest in the future.
• Samatha Sent on 22/01/2020
  5 out of 5 rating

  5.0
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  Dream Wedding!

  We had our dream wedding at Fennes and felt completely looked after and comfortable in the care and safe hands of our friendly team we had on the day. Our Wedding and Events Manager was very helpful with all of the planning and was happy to talk through any queries or worries that we wanted to ask along to way!
  Thank you!

  We had our dream wedding at Fennes and felt completely looked after and comfortable in the care and safe hands of our friendly team we had on the day. Our Wedding and Events Manager was very helpful with all of the planning and was happy to talk through any queries or worries that we wanted to ask along to way!
  Thank you!
• Mark Sent on 28/10/2019
  5 out of 5 rating

  5.0
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  Lovely!

  You made it all very easy for us and relaxing on the day. We did not need to worry about anything.
  So helpful, lovely place and lovely staff!

  You made it all very easy for us and relaxing on the day. We did not need to worry about anything.
  So helpful, lovely place and lovely staff!

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