The Westmead Hotel Reviews

Reviews

4.9 out of 5 rating

4.9 Excellent

4.9 out of 5 rating

83 reviews

99% recommend it

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• Quality of the service
  4.9 out of 5 rating
  4.9
• Response time
  4.9 out of 5 rating
  4.9
• Professionalism
  5 out of 5 rating
  5.0
• Value for money
  5 out of 5 rating
  5.0
• Flexibility
  4.9 out of 5 rating
  4.9

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  Jade C. Sent on 12/09/2023
  5 out of 5 rating

  5.0
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  Amazing hotel!

  The team at the westmead really gave us our dream day! We dealt with Janine from the beginning and nothing was ever too much trouble. We built a relationship with her over a year planning and was so happy she even came and saw us on our big day! On the day everything looked amazing and ran so smoothly nothing went wrong. Scott looked after us on the day and he did a fabulous job. The food was amazing! All the guests commented on how nice it was.
  I really can’t thank you all at the westmead enough. I would recommend anyone to book here for an amazing wedding experience.

  The team at the westmead really gave us our dream day! We dealt with Janine from the beginning and nothing was ever too much trouble. We built a relationship with her over a year planning and was so happy she even came and saw us on our big day! On the day everything looked amazing and ran so smoothly nothing went wrong. Scott looked after us on the day and he did a fabulous job. The food was amazing! All the guests commented on how nice it was.
  I really can’t thank you all at the westmead enough. I would recommend anyone to book here for an amazing wedding experience.

  • +9 Photos

  The Westmead Hotel's reply:

  Hi Jade and Chris it was an absolute pleasure to be a part of your wedding celebrations, thank you for your kind words and we do hope to see you in the future, best wishes
• Sasha W. Sent on 02/05/2024
  5 out of 5 rating

  5.0
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  Wonderful!

  We are so happy with the service we received from start to finish with our wedding at the Westmead hotel. Our wedding planner Janine was so thorough and attentive, the staff on the day were wonderful. The venue was stunning and we had so many comments off our guests saying how beautiful the hotel was. Room rates are very reasonable so most of our guests stayed and had breakfast included the next day. Thank you so much to everyone at the Westmead Hotel for giving us the most perfect wedding day that we could have ever wanted!

  We are so happy with the service we received from start to finish with our wedding at the Westmead hotel. Our wedding planner Janine was so thorough and attentive, the staff on the day were wonderful. The venue was stunning and we had so many comments off our guests saying how beautiful the hotel was. Room rates are very reasonable so most of our guests stayed and had breakfast included the next day. Thank you so much to everyone at the Westmead Hotel for giving us the most perfect wedding day that we could have ever wanted!

  • +5 Photos
• Jason S. Sent on 27/02/2024
  5 out of 5 rating

  5.0
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  Our special day

  So we had our special day at the westmead and i would like to thank all the staff from janine who organised the whole thing and the rest of the westmead gang who went above and beyond the venue is amazing the guests all said it was the best wedding they had ever been to so thankyou to each and every person at the westmead and i highly recommend booking for your wedding. Thanks again for the best day of my life.

  So we had our special day at the westmead and i would like to thank all the staff from janine who organised the whole thing and the rest of the westmead gang who went above and beyond the venue is amazing the guests all said it was the best wedding they had ever been to so thankyou to each and every person at the westmead and i highly recommend booking for your wedding. Thanks again for the best day of my life.

  • +8 Photos

  The Westmead Hotel's reply:

  Congratulations to you both and allowing me to help plan your special day, I am really pleased to hear that you had the best day of your life and your guests had an amazing day as well. Best Wishes for the future Janine
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• Kirsty L. Sent on 04/01/2024
  5 out of 5 rating

  5.0
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    5.0
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  Amazing from start to finish!

  We cannot put in to words just how good this venue was. From the first meeting with the wedding planner Janine to the wonderful lady Katie who ran the day it was outstanding. No detail or daft question was too much trouble for them. We wanted a bespoke package of a buffet that incorporated football away day food. It was done in a elegant way exactly to what we wanted.
  Very reasonably priced , clean, crisp, professional. I could go on all day listing the words that mean fantastic to describe this hotel. Thanks again Janine, Katie and the rest of the team.

  We cannot put in to words just how good this venue was. From the first meeting with the wedding planner Janine to the wonderful lady Katie who ran the day it was outstanding. No detail or daft question was too much trouble for them. We wanted a bespoke package of a buffet that incorporated football away day food. It was done in a elegant way exactly to what we wanted.
  Very reasonably priced , clean, crisp, professional. I could go on all day listing the words that mean fantastic to describe this hotel. Thanks again Janine, Katie and the rest of the team.
• Sammy P. Sent on 04/01/2024
  5 out of 5 rating

  5.0
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  Excellent!!! The perfect wedding

  We got married on the 29th December 23 and it was perfect !!!
  The venue / decorations were outstanding, the food was amazing and the staff were brilliant.
  The experience from start to finish was wonderful.
  We would highly recommend this venue for your wedding day, you won't be disappointed.

  We got married on the 29th December 23 and it was perfect !!!
  The venue / decorations were outstanding, the food was amazing and the staff were brilliant.
  The experience from start to finish was wonderful.
  We would highly recommend this venue for your wedding day, you won't be disappointed.
• Della B. Sent on 13/11/2023
  5 out of 5 rating

  5.0
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  Wedding review.

  Wonderful venue, staff cant do enough for you, Janine is so professional and Scott was fantastic making sure things went smoothly throughout the day. Food and drink was fabulous, we can't recommend the hotel and staff team enough xx

  Wonderful venue, staff cant do enough for you, Janine is so professional and Scott was fantastic making sure things went smoothly throughout the day. Food and drink was fabulous, we can't recommend the hotel and staff team enough xx
• Steve S. Sent on 06/11/2023
  5 out of 5 rating

  5.0
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  Our Wedding 4/11/23

  From booking to the actual Wedding Day Janine and her Team were Amazing, very helpful and nothing was too much trouble!
  The day went without any issues and we as the Happy Couple had nothing but praise for the actual venue! The Hotel staff, food and organisation,rooms, drinks,and everything else included and not a single complaint from 100+ people in attendance!
  We would highly recommend this Hotel to anyone and in fact after holding and organising a yearly presentation evening for over 6 years at a different venue we have now decided to move our yearly presentation evening to this venue for 2024!
  Excellent all round, really glad we chose this venue to hold our special day!
  

  From booking to the actual Wedding Day Janine and her Team were Amazing, very helpful and nothing was too much trouble!
  The day went without any issues and we as the Happy Couple had nothing but praise for the actual venue! The Hotel staff, food and organisation,rooms, drinks,and everything else included and not a single complaint from 100+ people in attendance!
  We would highly recommend this Hotel to anyone and in fact after holding and organising a yearly presentation evening for over 6 years at a different venue we have now decided to move our yearly presentation evening to this venue for 2024!
  Excellent all round, really glad we chose this venue to hold our special day!
  
• Danielle M. Sent on 31/10/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Beyond perfect

  We got married in Saturday and wow! From start to finish the day was perfect, every single member of staff went above an beyond to make our day amazing and stress free. We were running behind after the sit down meal but it wasn't noticed the staff worked so hard and nothing could be faulted. Scott was amazing always checking in on us and keeping us updated. It was the most perfect day the comments from guests were highly rated for the venue and staff... most sayint it was the best wedding they had been too. Thank you so much we genuinely could not have asked for a better weekend.

  We got married in Saturday and wow! From start to finish the day was perfect, every single member of staff went above an beyond to make our day amazing and stress free. We were running behind after the sit down meal but it wasn't noticed the staff worked so hard and nothing could be faulted. Scott was amazing always checking in on us and keeping us updated. It was the most perfect day the comments from guests were highly rated for the venue and staff... most sayint it was the best wedding they had been too. Thank you so much we genuinely could not have asked for a better weekend.
• Gaby C. Sent on 19/10/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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  Perfectionists and reliable

  Our wedding was perfect. Janine was so reassuring, kind and professional.
  
  Everyone needs a Janine and as for the run of our wedding, it couldn't have gone any smoother.
  
  Could relive it again and again.
  
  Thankyou everyone at the westmead for making our wedding day, a day we won't EVER forget.
  
  Mr and Mrs Gidley xxxx
  

  Our wedding was perfect. Janine was so reassuring, kind and professional.
  
  Everyone needs a Janine and as for the run of our wedding, it couldn't have gone any smoother.
  
  Could relive it again and again.
  
  Thankyou everyone at the westmead for making our wedding day, a day we won't EVER forget.
  
  Mr and Mrs Gidley xxxx
  
• Ophelia K. Sent on 31/10/2023
  3.8 out of 5 rating

  3.8
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    4.0 out of 5 rating
    4.0
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    2.0 out of 5 rating
    2.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Few mishaps but overall great day

  The planning phase felt better organised than the day.
  All in all it was a good day, and everyone had a great time...was it perfect or what we were promised? No.
  Our wedding planner had left a few weeks before the wedding date, which we didn't know until the day after. So the person who was managing the day I had never met and couldn't pronounce our names (not great when announcing new couples), he tried his best and it wasn't his fault...but if I had met him or even knew there was a handover happening then it would have avoided ALOT of what stopped the day from being perfect.
  We really REALLY didn't want silence when eating our meal and were promised this wouldn't happen, the night before their sound system stopped working...there were solutions, however this wasn't "sorted" until 2nd course and we had spoken to the wedding planner about rectifying.
  We were promised champagne in our room, this was not the case and there was only 1 bottle of water...which wasn't a great feeling in the middle of the night.
  We were also promised the room change over wouldn't take long at all, matter of minutes...and I had guests falling asleep in the reception area and I had to go in and ask for updates a few times.
  I had asked for the hotel to speak to me before writing a review as I thought that would be fair, however a few emails and 2 voicemails left, i thought i may aswell update this way.(they called back once to be fair to them, just didn't respond to my 2nd voicemail)
  Like I said above, all in all...it went fine. It was a perfectly fine day, and for any other type of party that's also fine...for our wedding day, I have to honest...it could have been better. I can't fault the staff's intentions...but execution wasn't what was promised and what I had hoped for our special day.

  The planning phase felt better organised than the day.
  All in all it was a good day, and everyone had a great time...was it perfect or what we were promised? No.
  Our wedding planner had left a few weeks before the wedding date, which we didn't know until the day after. So the person who was managing the day I had never met and couldn't pronounce our names (not great when announcing new couples), he tried his best and it wasn't his fault...but if I had met him or even knew there was a handover happening then it would have avoided ALOT of what stopped the day from being perfect.
  We really REALLY didn't want silence when eating our meal and were promised this wouldn't happen, the night before their sound system stopped working...there were solutions, however this wasn't "sorted" until 2nd course and we had spoken to the wedding planner about rectifying.
  We were promised champagne in our room, this was not the case and there was only 1 bottle of water...which wasn't a great feeling in the middle of the night.
  We were also promised the room change over wouldn't take long at all, matter of minutes...and I had guests falling asleep in the reception area and I had to go in and ask for updates a few times.
  I had asked for the hotel to speak to me before writing a review as I thought that would be fair, however a few emails and 2 voicemails left, i thought i may aswell update this way.(they called back once to be fair to them, just didn't respond to my 2nd voicemail)
  Like I said above, all in all...it went fine. It was a perfectly fine day, and for any other type of party that's also fine...for our wedding day, I have to honest...it could have been better. I can't fault the staff's intentions...but execution wasn't what was promised and what I had hoped for our special day.

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