Cotton Bird Reviews

Reviews

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• Jemma G. Sent on 02/02/2024
  4.8 out of 5 rating

  4.8
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Gorgeous autumnal

  Recently received my order from Cottonbird, and it's gorgeous! Although, there was a little hiccup as I did not receive any envelopes. A quick email to customer services, and they are on their way to me now. Please bare in mind, that all orders are coming from FRANCE, so you may need to factor in export times etc.

  Recently received my order from Cottonbird, and it's gorgeous! Although, there was a little hiccup as I did not receive any envelopes. A quick email to customer services, and they are on their way to me now. Please bare in mind, that all orders are coming from FRANCE, so you may need to factor in export times etc.
• Vanessa S. Sent on 09/10/2023
  4 out of 5 rating

  4.0
  • Quality of the service
    4.0 out of 5 rating
    4.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value for money
    3.0 out of 5 rating
    3.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Happy, but there's room for improvement

  The designs are lovely (I chose the Irene bi-fold wedding invites), plenty of choice in terms of format, quick and easy to see how your invites will look (PDF preview) before ordering, so really lovely online experience.
  However, there's just a few things I'd would have rather have, that would really make me say they're excellent: 1) although you'll have to emsemble the invites, it doesn't really give you any instructions, I know sometimes it may seem obvious, but the bifold invite with ribbons and double sided tape, can sometimes be tricky for those who do not excel at DYI, and don't hve much time to faf about, so quick clear instructions would be nice. 2) the cut of the invites is good, but could be neater, I had to clean pretty much all the edges from, although very small, feather like bits of paper resulting from the cutting. 3) The satin ribbon is not the best, I had to iron it a few times and once the invite is closed for a while, it doesn't really look as beautiful as in the photos, I ended up buying double sided satin ribbon in ivory from a brand called boutique, and they're awesome, they don't get any wrinkles, and stay exactly the same. 4) I know making changes to the design is probably too much to ask, but I would love to have had the option to choose the type of paper I wanted, that would be really great. I liked a design that was in a shiny paper, when I'd love to have it in a matte one (not the technical terms, but you know what I mean).
  The overall experience was nice though! They look beautiful, and I've ordered all my invites through cotton bird, they were quick replying to my queries as well.

  The designs are lovely (I chose the Irene bi-fold wedding invites), plenty of choice in terms of format, quick and easy to see how your invites will look (PDF preview) before ordering, so really lovely online experience.
  However, there's just a few things I'd would have rather have, that would really make me say they're excellent: 1) although you'll have to emsemble the invites, it doesn't really give you any instructions, I know sometimes it may seem obvious, but the bifold invite with ribbons and double sided tape, can sometimes be tricky for those who do not excel at DYI, and don't hve much time to faf about, so quick clear instructions would be nice. 2) the cut of the invites is good, but could be neater, I had to clean pretty much all the edges from, although very small, feather like bits of paper resulting from the cutting. 3) The satin ribbon is not the best, I had to iron it a few times and once the invite is closed for a while, it doesn't really look as beautiful as in the photos, I ended up buying double sided satin ribbon in ivory from a brand called boutique, and they're awesome, they don't get any wrinkles, and stay exactly the same. 4) I know making changes to the design is probably too much to ask, but I would love to have had the option to choose the type of paper I wanted, that would be really great. I liked a design that was in a shiny paper, when I'd love to have it in a matte one (not the technical terms, but you know what I mean).
  The overall experience was nice though! They look beautiful, and I've ordered all my invites through cotton bird, they were quick replying to my queries as well.
• Emily Sent on 28/01/2024
  1 out of 5 rating

  1.0
  • Quality of the service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value for money
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Haven’t received my order!

  I haven’t received my order after placing my order at the beginning of January, on Hitched your delivery time is 3-5 days. I was so excited after reading reviews, however I am now frustrated and upset as I have contacted via email several times and also Instagram with no response. Avoid if you are in a hurry for your invites!!

  I haven’t received my order after placing my order at the beginning of January, on Hitched your delivery time is 3-5 days. I was so excited after reading reviews, however I am now frustrated and upset as I have contacted via email several times and also Instagram with no response. Avoid if you are in a hurry for your invites!!
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• Jodie V. Sent on 19/04/2024
  2.2 out of 5 rating

  2.2
  • Quality of the service
    3.0 out of 5 rating
    3.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value for money
    3.0 out of 5 rating
    3.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  No communication

  The invitation itself was ok, good quality. However, after receiving my order. The colour of the invite was wrong, it was done on just plain white when I ordered a sage colour to go with the theme of my wedding. I had no response, customer service is non existent and not even an apology so for that I would not recommend and will not use in future.

  The invitation itself was ok, good quality. However, after receiving my order. The colour of the invite was wrong, it was done on just plain white when I ordered a sage colour to go with the theme of my wedding. I had no response, customer service is non existent and not even an apology so for that I would not recommend and will not use in future.
• Charley A. Sent on 23/01/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent!

  I recently ordered my wedding invitations from here and they came just as how I imagined! The quality was lovely and was delivered at a reasonable time !
  I will definitely be ordering again for my evening invitations.

  I recently ordered my wedding invitations from here and they came just as how I imagined! The quality was lovely and was delivered at a reasonable time !
  I will definitely be ordering again for my evening invitations.
• Nicola S. Sent on 27/01/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautiful invitations

  We ordered our invitations and save the date cards from here after finding browsing the internet for a style we liked. The designs available are beautiful and it was so straightforward to customise them. The price was very reasonable with regular updates on the order status. They were always carefully packaged and wrapped and we honestly can’t fault them. Very happy!

  We ordered our invitations and save the date cards from here after finding browsing the internet for a style we liked. The designs available are beautiful and it was so straightforward to customise them. The price was very reasonable with regular updates on the order status. They were always carefully packaged and wrapped and we honestly can’t fault them. Very happy!
• Josephine Z. Sent on 24/05/2023
  4.2 out of 5 rating

  4.2
  • Quality of the service
    4.0 out of 5 rating
    4.0
  • Response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Excellent! Just what we were after!

  Excellent design and great discount offered on the order! Although unsure why our invites came from Germany if there is a London base? Having previously worked in the print trade it would make more sense to send the digital copy for printing in the UK rather than export the printed product (saving time and money). Other than that very happy with our wedding invites!

  Excellent design and great discount offered on the order! Although unsure why our invites came from Germany if there is a London base? Having previously worked in the print trade it would make more sense to send the digital copy for printing in the UK rather than export the printed product (saving time and money). Other than that very happy with our wedding invites!
• Cas P. Sent on 17/02/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautiful Invitations

  We ordered the Gemma wedding invitations and they are beautiful. The quality of the card and print is lovely and the team were responsive in all communication. I love that you can see your mock up on the site before ordering!

  We ordered the Gemma wedding invitations and they are beautiful. The quality of the card and print is lovely and the team were responsive in all communication. I love that you can see your mock up on the site before ordering!
• Stephanie W. Sent on 02/05/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautiful Invitations

  You can tell Cottonbird has a French background based on the soft, delicate and elegant options. As soon as I found them, I knew that’s where we would get our wedding stationery, the only difficulty was picking what design.
  The website was so easy to use and the whole ordering process was smooth and quick!
  We had so many compliments about our invitations and I know I’m biased but they are the nicest I’ve seen.

  You can tell Cottonbird has a French background based on the soft, delicate and elegant options. As soon as I found them, I knew that’s where we would get our wedding stationery, the only difficulty was picking what design.
  The website was so easy to use and the whole ordering process was smooth and quick!
  We had so many compliments about our invitations and I know I’m biased but they are the nicest I’ve seen.
• Victoria Sent on 27/09/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent invitations, really good quality and good seevice

  We got our wedding invitations and are very happy, they look and feel really good quality. They are exactly what we wanted and it was a really simply process.

  We got our wedding invitations and are very happy, they look and feel really good quality. They are exactly what we wanted and it was a really simply process.

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