Jacaranda Catering Reviews
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![Alastair]()
Alastair Sent on 21/04/2023Flawless!!
After much consideration, we chose Jacaranda to cater for our wedding in Spring 2023 and they didn't disappoint! Everything from the tasting to the food on the day and their service, was superb. The team were professional throughout whilst adding that personal touch that really makes a difference, and the quality of the food was faultless - we have received so many plaudits on both since the big day!
Jacaranda's flexibility in accommodating our requested Nepali influences was hugely valued, and we couldn't believe their attention to detail on both the day before and the wedding day itself. We were amazed by the amount of preparation that Jacaranda did in support of the day, far more than we were expecting! And on that front, we would like to call out Hannah who managed the day perfectly and was great to collaborate with in the lead up.
Whilst on initial assessment Jacaranda were not the cheapest option available, their quality and level of service provided excellent value for money. We (and all our guests!) are so glad we chose them and would definitely recommend them to anyone and everyone in the future. -
![Kate]()
Kate Sent on 26/04/2025A superb job!
We couldn't have asked for anything more. We chose Jacaranda based on their food choices and on others recommendations, we weren't let down.
We went on a useful tasting session, which helped us confirm our food choices. It also meant we got a chance to meet the staff, especially Hannah and Emily who turned out to be with us on the big day.
As a nervous bride, Hannah was by my side to ensure the day ran smoothly and made sure we got to taste the cananpes, that our glasses were always full and our guest were happy.
Nothing was too much trouble, they were with us every step of the way. Thank you to the Jacaranda staff, and especially Hannah. Our guests were also really complimentary about the food and the service.
We would definitely recommend Jacaranda.
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![Anna]()
Anna Sent on 17/11/2022Delicious food, some issues with service/execution on the day
We had Jacaranda cater our wedding last weekend and whilst the food was beautiful and delicious, their execution on the day was a bit disappointing and added stress to our wedding. If service is important to you, this may not be the right caterer for your wedding. There was a lack of overall coordination and timing, which resulted in issues we feel an experienced wedding caterer should have been able to foresee. For example, when we exited our ceremony, we were meant to move straight into our champagne reception and receiving line, but they hadn't poured any of the champagne yet. We ended up having to awkwardly hold our guests in the ceremony room for 10-15 minutes waiting for the drinks to arrive. Wedding breakfast service was very slow and uneven, to the point we were wondering if there were maybe issues in the kitchen or perhaps staff did not turn up on the day. The children at our wedding were meant to be served dessert during the main course as discussed during our planning sessions, but instead they served them all the way at the end after the adults' desserts, which created confusion and wasn't as agreed. Staff never proactively came around to our head table throughout the meal and trying to get a hold of someone to discuss issues such as the champagne reception and the childrens meals proved a difficult task. For the evening bar, I discovered halfway through the evening that the barstaff was serving our top-shelf whiskey to guests as shots, which again, we definitely did not give them permission to do. Everything else about our day ran so smoothly, so it was really very disappointing to have our caterers be a source of stress on our day.Jacaranda Catering's reply:
Dear Anna and Michael,
We really appreciate you sharing your feedback and we are so pleased you enjoyed our food and had a special day.
We always pride ourselves on our very high standards of service so were of course very saddened to hear we may have in anyway disappointed you.
With regards to co-ordination and timings, there did appear to be some inconsistencies with timings that both us and the venue were given for the duration of the ceremony, which is why we were a little behind with service of your reception drinks, please accept our apologies. During the meal we had staff constantly manning the floor so I’m disappointed to hear you found it difficult to get hold of anyone to discuss any problems, this has been noted and we are sorry this became an issue.
Regarding the service of the children’s dessert, we certainly appreciate it can be a challenge trying to gather 19 young children from around the building once they have left the table. Not wishing to spoil their ice cream dessert or further delay the main service we took the decision to serve this when the majority of them were back at their seats rather than just leave it to melt at empty places.
We understand that on this occasion your experience wasn’t up to the high standards we set ourselves and we will certainly endeavour to learn from your comments. We can only apologise for any stress you may have felt during the day.
Wishing you both a wonderful future together.
Jacaranda Team -
![Amy]()
Amy Sent on 29/01/2023Faultless!
We chose Jacaranda for our wedding caterers at Fitzleroi Barn in October '22 and they were faultless, can't recommend them highly enough.
From planning and to deciding on menu they were super helpful and we were able to be flexible with our choices to cater for everyone, which was really appreciated.
We had the most amazing day and can't thank them and their team enough for what they did on the day. The management of the day and timings were perfect, we didn't have to think about any of it on the day which took all the stress away, from the setting up of tables, firepits, sparklers etc.
And then and of course the incredible food! All the guests were and have commented on how good it all was, definitely one of the highlights, and again with the pizza van in the evening.
Couldn't have had a better day and a lot of that came down to these guys, would certainly recommend to everyone.
Thank you for making our day so special! -
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![H Col]()
H Col Sent on 24/10/2022Just incredible!
A huge thank you to the incredible Jacaranda team for making our wedding so absolutely perfect! From the incredible tasting right through to the endless emails before the wedding where they graciously catered to every weird and wonderful allergy and intolerance that we threw at them – they were just amazing. Hannah was a total dream to work with and we feel very lucky that we got to have her looking after our wedding, she really went out of her way to look after us on the day. The guests have all said how completely incredible the food was, oh and the pizza was just the best, if you’re still deciding on the pizza van…JUST DO IT!
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