LondonTravelPartners Reviews
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![Michele]()
Michele Sent on 19/05/2023We hired the Rolls Royce on our wedding day and it was the most amazing experience!
We hired the Rolls Royce for our wedding day and what an experience it was. Communication all the way up until the day was fast and professional. Our driver Shak arrived early on the morning at our hotel The Ned and chauffeured my dad and I to our ceremony venue. It was raining and Shak was there to help with an umbrella every step of the way. He then took my husband and I to our reception venue. My husband absolutely loved it! Highly recommend. Thank you so much.LondonTravelPartners's reply:
Antony, thank you for your feedback. We are genuinely sorry that you were unhappy with part of your experience.
For transparency, we would like to clarify a few points:
• You booked both the Rolls Royce and the Hummer through us at the same time.
• The Rolls Royce was provided directly by us, our chauffeur arrived on time and that service ran smoothly without issue.
• We explained from the beginning that the Hummer was not part of our own fleet and would be supplied by a third-party provider, which you agreed to.
Unfortunately, the external supplier’s Hummer arrived late. As soon as this issue occurred, we offered you a 90% refund of the limousine cost on the same day, as a goodwill gesture, even though the delay was caused by a separate supplier. That offer was declined.
It is important to highlight that the Hummer service was fully used. It is not reasonable to demand a 100% refund on a vehicle that was used in full.
We have been communicating with you via email and have made every effort to resolve this fairly. We are happy to continue discussions to reach a fair outcome, but it is not correct to say we have been unhelpful, we have responded and offered a very significant refund which was refused.
We always do our best to support our clients and we stand by the service we provided directly. -
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![Melpi]()
Melpi Sent on 22/06/2025Luxury cars and amazing service
The Rolls Royce we used for our wedding day was absolutely stunning and added a touch of elegance to our celebration.
It arrived spotless, right on time, and made for an unforgettable entrance.
The ride was smooth, stylish, and incredibly comfortable
truly a five-star experience.
Thank you for helping make our big day feel extra special! -
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Kirsty Sent on 09/09/2024
Very professional and everything ran smoothly.
Our driver was fantastic and encouraged us to play music to feel comfortable. He assisted with getting in and out of our car as well as showing us all of the cool features the car had. -
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![Anthony]()
Anthony Sent on 23/06/2024Highly recommend
Couldn’t recommend them any more highly. Excellent service. Driver couldn’t do more for us if he tried. Needed to waste a bit off time to allow guests to arrive at the wedding reception so the driver took us for a drive around the local area. Great value for the money. The car was such a good talking point for the day. Great experience. Let our son sit in the drivers seat for photos. Car was so clean. Excellent time keeping. I would be surprised if anyone could find a more helpful company. They went the extra mile for us.
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