Wedding Vows Reviews
Reviews
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Laura Sent on 25/08/2025These ladies are amazing!
We cannot recommend wedding vows enough, these lovely ladies have a lovely shop in Maltby! This was the third shop I’d visited and I was sold, I tried on lots of different style dresses to find what I wanted, when I put it on we just knew! (You deffo know when it’s the one) Paula knows her stuff about weddings and made the dress shopping so easy for me. They also have veils, bridesmaids dresses and other accessories, they’ve got everything you need for your special day! Jodie also helped my husband find the perfect suit (well I actually chose it but…) having everything under one roof is fab, cheeky discount too😋 we all had fittings before hand so everything fitted perfectly, super easy picked up few days before for suits and day before for my dress! I can’t rave about these fabulous ladies enough! If I was to get married again, I’d chose you!🫶🏼 (hopefully not though👀) -
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Claire Sent on 18/09/2026
Beautiful dress- some major issues
I’ve gone back and forth about writing this review because I really wanted to be able to leave a completely positive one. There were parts of my experience with this shop that were genuinely lovely, but unfortunately there were also some issues that I feel I have to be honest about, particularly because I would hate for another bride or bridal party to experience what I did.
I was originally recommended the shop by a friend who had bought her wedding dress there. When I first went in, I knew I wanted something fitted that showed my figure off, but I wasn’t completely sure what style I wanted. I tried on a few dresses and then Natalie and Jodie brought another one out and said they thought they knew what I was looking for. When I first saw it, I honestly thought, “No, that’s not what I want!” But as soon as I put it on, I completely fell in love with it. It was absolutely perfect for me and I knew straight away it was my dress.
Natalie and Jodie were honestly lovely throughout my dress experience. They were friendly, welcoming and made me feel so comfortable. I was conscious of my upper arms and initially worried about having a strapless dress, but they reassured me that Paula could make whatever alterations I needed. They were also genuinely interested in my wedding and made the whole experience really enjoyable.
We also decided to hire the boys’ suits from the shop, which seemed ideal because everything could be sorted in one place. Jodie was really helpful when we chose the suits, putting the outfits together on a mannequin, helping with the shoes and generally making the whole process easy.
Unfortunately, this is where my experience became much more difficult.
I would not recommend the shop for suit hire.
When it came to the shoes, the actual shoes we had purchased weren't available for the boys to try on. They were therefore trying different brands/styles to determine their sizes. When the actual shoes arrived, three pairs didn't fit because they were much narrower than the shoes they had tried on.
When I raised this, I was initially told to bring them back and they would be exchanged. However, when I returned them, I was made to feel that this was a major inconvenience, with comments about, “We're not a shoe shop,” as well as repeated comments about how they didn't know how long they would have the shoes before being able to sell them again.
What made this particularly uncomfortable was that the shoes continued to be brought up repeatedly throughout our fittings. Almost every time we went into the shop, whether it was for one of my dress fittings or one of the boys' suit fittings, there would be comments such as, “Don't mention those shoes to the Marshall party.” It became a running joke within the shop, but it didn't feel like a joke to us. We had simply bought shoes from the shop, followed the sizing process we were given and ended up with three pairs that didn't fit.
The final suit fitting was only six days before our wedding, and this was when we discovered that one of the groomsmen's trousers were far too small and the best man's jacket was far too big. We were told that replacing the two garments would cost £50 per item. This was extremely stressful so close to the wedding, particularly when these were problems with garments that had been supplied by the shop.
There were also issues with the way the final fitting itself was handled. We had 13 suits with the shop and had been given one appointment for everyone. We had also received a confirmation message confirming the appointment and the number of people attending. When the boys arrived, however, they were initially asked to wait outside and were told that one of the staff members was having a bad day and that they needed to make sure they behaved and were nice to her when they went inside.
Once inside, they were told that they had all turned up at the same time rather than staggered, despite us never being told to stagger the appointment. At no point had anyone contacted us to say that the group needed to come in separately.
There was also another bride being fitted at the same time. While the boys were in the shop, a comment was made to them along the lines of, “My bride has had to leave now because you’re all making her feel uncomfortable.” The boys weren't behaving badly or doing anything inappropriate; they were simply a group of men talking amongst themselves and trying on their suits.
Every time the lads came away from a fitting, they commented on how uncomfortable they had found the way they had been spoken to. I do want to make clear that this was mainly in relation to Paula rather than the staff as a whole. Natalie and Jodie were always lovely with us, and I would not want their customer service to be confused with the issues we experienced with Paula. The boys consistently felt that Paula's manner towards them was rude and made them uncomfortable, which was particularly disappointing given how important this part of our wedding was to us.
The suits themselves also had several issues when they arrived. We completely understood that these were hired suits and weren't expecting everything to be brand new, but we did expect the garments to be checked before they were handed out.
One of the groomsmen, whose trousers were already far too small, also had a visible button missing from the outside of his jacket. The inside of the same jacket was frayed and ripped, and his shirt was absolutely filthy — it genuinely looked like it hadn't been cleaned.
The groom's shirt was also dirty and had to be returned, and another groomsman's shirt was dirty too.
There were also three other jackets that had rips on the inside. However, because the lads felt that those jackets fitted them perfectly and they didn't want to risk returning them and potentially being given replacements that didn't fit as well, they decided to keep them. Instead, they took photographs of the damage and sent them to me so that I could show the shop, and so there was a record of the condition of the jackets when they were returned and they wouldn't be held responsible for the damage.
At the final fitting, we were told that replacing the blazer that was far too big and the trousers that were far too small would cost £50 per garment. I was actually on my hen do at the time and was being sent photographs of everything that was wrong with the suits. I contacted the shop and questioned why the boys should be expected to pay £50 per garment when the garments supplied to them were not in an acceptable condition in the first place. I also sent photographs of the dirty shirts, missing button and ripped jackets so that the shop could see the condition of what had been supplied.
Thankfully, after I contacted the shop and explained how unacceptable I felt the situation was, the faulty items were eventually replaced without us having to pay the £50 charges. I do appreciate that they were ultimately replaced, and I will say that the boys did look really, really smart on the wedding day. However, the amount of stress and hassle involved in getting to that point was completely unnecessary.
The biggest issue for me, though, was my wedding dress.
I paid £170 for alterations, including having a belt added and beautiful sleeves made for my dress. And I want to be very clear about this: the sleeves themselves were absolutely stunning. I loved them. Paula had matched them to the dress so beautifully that they looked like they had always been part of it. I was genuinely thrilled with how they looked.
When I first tried my dress on, I was actually going to leave it strapless. But I couldn't stop thinking about having sleeves, so I went home and used AI to see what the dress could look like with sleeves. After seeing it, I decided that I would feel much more comfortable having sleeves and contacted the shop to ask if I could change my mind. They were able to get me booked in quickly, which I did appreciate.
When I went in for the appointment, Paula asked me why I had changed my mind. I explained that I couldn't stop thinking about the sleeves, that I had gone home and used AI to see what I would look like with them, and that after seeing it I had decided I would feel much more comfortable having sleeves because I wasn't particularly confident about my upper arms.
It was then that Paula made a comment along the lines of, “I wish my brides would stop doing that because you all just assume I can do everything, and I can't.”
I remember leaving that appointment feeling quite unsure about whether I had made the right decision, particularly because I had been so excited about adding the sleeves.
There was also a comment made while the sleeves were being fitted along the lines of, “I really should be charging more for these sleeves.” My maid of honour and I actually left the appointment talking about how uncomfortable that comment had made us.
At the time, I also saw Paula temporarily tacking the sleeves onto the dress while she was fitting them to me. I assumed this was simply part of the fitting process and that, once the fit had been established, they would then be properly sewn onto the dress before I took it home. I had no reason to think otherwise.
Unfortunately, it appears that the sleeves had only been tacked onto the dress rather than being securely sewn in place.
On my wedding morning, while I was waiting for my bridesmaids to arrive and for us to take photographs, one of the sleeves literally came off.
We spent around 20 minutes trying to find a safety pin so that I could be put back into my dress.
Then, after I had walked down the aisle and we had actually got married, it came off again while we were taking photographs. We had to stop everything and I had to be safety-pinned back into my wedding dress in front of my guests.
It happened again during the drinks reception.
By this point, it became ridiculous. I was literally being stapled into my wedding dress. At one point I had around five or six staples and two safety pins holding the sleeve on, and it STILL came undone.
It happened again during our entrance as Mr and Mrs Marshall when I tried to dance.
Eventually, somebody found some cotton and I was sewn into my dress during the wedding breakfast. Thankfully, it stayed on for several hours after that, but later in the evening it came away again. At that point I was so frustrated and upset that I simply ripped the sleeves off and binned them.
I cannot really put into words how upsetting that was.
This was my wedding day. A day I had spent so long planning and looking forward to. Instead of simply enjoying myself, having photographs taken and celebrating with my husband and family, I was worrying about my wedding dress coming apart. I had to stop photographs, have people searching for safety pins, get stapled into my dress and eventually get sewn into it.
I didn't personally contact the shop afterwards, but two of my family members raised the issue when they returned the hired suits. The first response was that I could bring the dress back and the sleeve could be sewn in again. But by that point, my wedding day had already happened. I didn't need the sleeve fixing afterwards — I needed it to stay attached on the day I got married.
When my mother-in-law raised the issue again, I was offered a £50 refund from the £170 alteration cost. I appreciate that something was offered, but honestly, no amount of money can really compensate for the experience I had with my wedding dress on my wedding day. I also didn't receive a personal apology or acknowledgement of what had happened from Paula.
I want this review to be fair because there genuinely are things I loved about the shop. There are some absolutely beautiful dresses, and I cannot praise Natalie and Jodie enough. They were lovely with me, incredibly helpful and made me feel comfortable from the moment I first walked through the door. Finding my dress was a really special experience, and I will always be grateful to them for helping me find the dress I felt amazing in.
But I also feel strongly that other brides and bridal parties deserve to know about the other side of my experience.
For dresses, my experience with Natalie and Jodie was lovely. For suit hire, I personally would not recommend the shop. The boys looked fantastic on our wedding day, but getting to that point involved far more problems, stress and uncomfortable interactions than it should have.
I’m not writing this review to be nasty or to take away from the lovely people who did make parts of my experience special. I’m writing it because I genuinely would not want another bride to be standing in her wedding dress on her wedding morning, surrounded by her family, wondering how she is going to keep her dress together.
Your wedding day only happens once. For me, the fact that I spent so much of mine worrying about my dress falling apart is something I will unfortunately always remember. -
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Sarah Sent on 31/12/2024
Magical Wedding Experience
Professional service from start to finish. Nothing was ever too much trouble. My dress was a dream, its like it was made for me. Loved the flower girl dresses and the smiles they fetched. We also hired the Peter Posh suits for the groomsmen and bought grooms, again wasn't any bother, no hassle at all. -
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Lisa Sent on 30/12/2024
Groom and groomsmen suits
Brilliant service from the day we went to pick the suits . Kept in contact for appointments and any issues were sorted before the day . Would definitely use again 😊 they all looked very smart. -
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Jow Sent on 30/12/2024
Amazing team
Would highly recommend
Every single staff member was amazing from start to finish
Bent over backwards to make sure I was 100% happy with my dress
Can’t thank them enough and if we could do it all again we’d be definitely coming bk to them truly amazing and worked there magic on my dress
Thank you again 🤩xx -
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