Serendipity Brides Reviews
Reviews
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 4.9 out of 5 rating4.9
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Flexibility 5 out of 5 rating5.0
Badges
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Victoria Sent on 09/04/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Serendipity Brides = Superstars ⭐️⭐️⭐️⭐️⭐️
Having chatted to Trudie from Serendipity at an open evening (recommended through Dodmoor House) in June 2024, I was keen to visit their boutique to try on some stunning wedding gowns! Fast forward to October 2024 for my appointment, along with my bridal party for moral support…..and wow. The SB team are amazing, welcoming from start to finish and are all about body positivity & empowering girls and women from all backgrounds and diversities. Both SB’s main shop and outlet boutique had a wide range of dresses depending on budget and style, and they were excellent value for money. I was looked after so brilliantly by the SB team, and I eventually said yes to the first dress (out of 9) that I tried on! Having struggled with body and self-esteem issues as a teenager, the team brought my confidence back and I felt like a princess on my wedding day!! Cannot recommend Serendipity Brides enough 🩷 thankyou xxSerendipity Brides's reply:
Thank you for your review Victoria. Congratulations on your wedding — you looked absolutely beautiful. We’re so happy you had such a wonderful experience with the team and felt so welcomed and empowered throughout your visits. It’s lovely to hear you enjoyed both boutiques and found a dress that made you feel like a princess on your big day. Your kind words about body positivity and the support you received mean so much to us. Thank you for recommending Serendipity Brides x -
Quality of the service
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Gemma Sent on 15/02/20265 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found my dream dress ❤️💍
Myself and my fiances sister had an amazing afternoon trying on Serendipity Brides beautiful wedding gowns.
Hannah was absolutely fabulous! So friendly, and knowledgeable about what sort of style suits me.
My dress is absolutely stunning! I couldn't recommend this beautiful shop enough!Serendipity Brides's reply:
Thank you for your review Gemma. We’re so happy you had such an amazing afternoon trying on gowns and felt so supported by Hannah throughout. It’s wonderful to hear how much you love your dress — your kind words mean so much to us. Thank you for recommending our boutique x -
Quality of the service
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Annabelle Sent on 22/10/20255 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful staff
The staff were all so welcoming and helped to make my wedding dress shopping experience super special.Serendipity Brides's reply:
Hi Annabelle,
Thank you so much for taking the time to do us a review. We are so glad you enjoyed your experience here with us. We hope you had the best wedding day ever x -
Quality of the service
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Taneka Sent on 12/09/20254.8 out of 5 rating4.8-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Professionalism from start to end
I went to the outlet next door to their main store. They had great dresses for great prices. My sales advisor, Natalie, was brilliant. She made me feel comfortable and at ease. Both my sister and mum really liked her, too. I told Natalie my budget and she made sure to only show me dresses within my budget- which was great because it can be easy to get carried away when seeing other dresses outside of one's budget.
I ended up purchasing an A-line Stella York dress and a tiara. The tiara was kept by the store until I was ready to collect it. It complimented the dress really well. I felt, and looked like a princess throughout my big day. Thank you, Serendipity Brides. I wouldn't hesitate in recommending this store to others.Serendipity Brides's reply:
Hi Taneka,
Thank you so much for taking the time to do us a review. You looked absolutely stunning. Thank you for all your kind words and recommendation, it means the world to us x -
Quality of the service
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Melissa Sent on 26/06/20255 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
I had the best experience here with my mum and sisters. Lynsey was amazing and made us all feel so comfortable. I’m so happy that I found my dream dress. Lynsey truly was the perfect person to help me find the one and really made the whole experience so special.
All the other staff we came across were so friendly too and I felt they were all genuinely happy for me and excited that I had found my dress.
It’s also lovely that I have a photo with my family after saying yes to the dress so that I can treasure the moment forever.-
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+2 Photos
Serendipity Brides's reply:
Hi Melissa,
Thank you for your lovely review. We hope you had the most amazing wedding day, thank you again for choosing us to be part of your dress journey. We are so glad you enjoyed your experience with us as much as we enjoyed having you here x -
Quality of the service
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Katie Sent on 12/05/20255 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved Bridal at Serendipity Brides
I was so happy with my experience at Loved Bridal, the outlet side of Serendipity Brides. They were truly amazing. Every dress they brought out for me to Tryon was within the budget I had told them and the dresses were all gorgeous. We even went over my alloted time as I was trying to narrow down on my dress. I left with my perfect dress and I am so happy with the design I got, especially for the price I got it for!Serendipity Brides's reply:
Hi Katie, Thank you so much for your review. We have recently signed up to Hitched and found some wonderful ones. We really appreciate you taking the time to do one for us x -
Quality of the service
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Lorna Sent on 28/01/20255 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most dreamy experience
As a curvy bride I was very nervous when it came to finding my Wedding Dress. I done my research, took other people’s recommendations and made contact with Serendipity explaining my worries and they put me straight at ease advising the sizes they held and that they had a variety of designers which was such a help as most shops only hold a few so you already know you will have a lot of options. Was easy to get a Saturday appt. A lookbook was shared with me before the appt for me to pic dresses that took my fancy and this was not only super helpful but SO fun to flick through. This also saved time on the day of the appt so you get the most out of your allocated slot.
On the day I was appointed Lynsey who is quite literally an Angel on earth! The sweetest person, full of excitement for you which just sets the scene for the best day. She talked us through how the appointment would go, understood my worries, kept everything very positive and brought in the most fabulous dresses. The appointment was a dream, so much fun was had throughout it almost felt like Lynsey was part of the bridal party. The varity of dresses was incredible and slowly we chipped away at find the most perfect dress and the cliche happened, I went for a dress opposite to what I thought I ‘wanted’ and all my curvy girl fears were out the window all thanks to Lynsey’s expertise! She knows her stuff and her brides.
Every communication and visit to the boutique was seamless, easy and always met with a big smile and a hug. The Boutique is the most stunning and girlie place run by Fairy Godmothers, I can’t recommend and thank them enough.-
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+2 Photos
Serendipity Brides's reply:
Hi Lorna, We have recently signed up to Hitched and we really appreciate you taking the time to do a review for us. Your kind words mean so much and we are delighted you had an amazing time with us and Lynsey was your fairy godmother, she is still equally as incredible ! Thank you for sharing some pictures as well, you looked stunning x -
Quality of the service
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Hannah Sent on 28/01/20255 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
I was so lucky to be recommended to this store 2 years before my wedding. I’d been elsewhere and had an awful experience, so I decided to give serendipity a try and I’m so pleased I did. The staff were all so friendly with such experience which you could feel from the moment you walked into the boutique. They listened to me and made me feel like I was the only bride in the shop. They found me my dress (the first one I tried on) we had such a fun appointment of trying on different styles but nothing compared to that first dress. We celebrated with bubbles, happy tears and the effort they put into your moment was above and beyond what I could of dreamt of. I highly recommend anyone who is ready to find their dress to go to serendipity 🤍💍👰🏼♀️Serendipity Brides's reply:
Hi Hannah,
Thank you for leaving us such a wonderful review, we really appreciate all your kind words and we ae so happy we were able to help you find your dream dress. Your recommendation means the world to us x -
Quality of the service
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Victoria Sent on 28/01/20255 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend Serendipity Brides
I cannot recommend Serendipity Brides enough! From the moment I walked in, I felt so welcomed and looked after by the amazing team. Their attention to detail, kindness, and genuine passion made the whole experience unforgettable. The range of dresses was absolutely incredible – so many stunning options to choose from! They made finding my dream dress such a joy. Thank you, Serendipity Brides, for making this journey so special!Serendipity Brides's reply:
Hi Victoria,
Thank you for taking the time to do us a review, your kind words mean so much. We are so pleased we were able to help you find your dream dress. Thank you again for choosing us x -
Quality of the service
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Mariam Sent on 08/01/20185 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Go here. Seriously, go here. Especially if you are nervous or love beautiful things and excellent customer service
This was the second bridal shop that I visited. I was very nervous as the staff in the first shop (the Dressing Rooms in Halesowen) made me feel like an inconvenience.
From the moment that we got to Serendipity Brides, the staff were great. The only regret I have was that we didn't go there first.
They have a beautiful selection of dresses and accessories and the staff really go out of their way to make you feel like a princess.
Not once did I feel like I was being rushed, or that I was any less important than anyone else. I had the opportunity to try on as many dresses as I wanted and could spend as long as I liked looking at each dress whilst consulting with my entourage.
Although I went to 3 other places after this (Fairytale Weddings in Towcester, The White Boutique and Tilly Trotter's Brides in Leamington Spa, all of which I would highly recommend), I think I knew from the moment I tried on THAT dress at Serendipity Brides that I had found the one.
Yes, the perfect dress for me was there, but even the perfect dress could have been ruined for me if the atmosphere had been less positive.Serendipity Brides's reply:
Hi Mariam,
We have recently signed up to Hitched Business and found your wonderful review. Thank you so much for taking the time to do one for use. It means the world to us that you felt at ease and you found the one ! Thank you for letting us be part of your special journey x -
Quality of the service
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