The Sitwell Arms Hotel Reviews

The Sitwell Arms Hotel

Eckington, South Yorkshire

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4.9 out of 5 rating

4.9

Excellent

213 reviews

Recommended by 98% of couples

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Quality of the service
4.9 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
4.9 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
4.9 out of 5 rating

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Kerry Sent on 18/04/2022

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Amazing wedding day

Everybody from the wedding planners, waiters, reception, dj, hair and make up team and even the wedding suppliers at the sitwell made my day so special, they ensured everything ran smoothly accepted all requests they truly are amazing and the sitwell hotel is so beautiful. Thank you sitwell 20/03/2022
Billy Sent on 09/02/2026

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Perfect Wedding Day

We got married here on 6th February and we had so many compliments about the venue, the food and the rooms!
Karen was our pre-wedding co-ordinator and I can't thank her enough for everything she did in the run up to the day, she made sure everything was handled which kept me calm and confident that everything was sorted from so early on in the planning process. Sharon was our co-ordinator on the day and she was also fantastic, she greeted us out of our wedding car with a brolly and walked us to reception, I thought this was so lovely given the bad weather! The only minor thing was the Honeymoon Suite we were booked into had a leak and we were unable to stay there which we were informed of as soon as we arrived, but we were instead given a four-poster room, and had we not know about the Honeymoon Suite we would have thought this was it! It was so spacious and lovely, and the bed was so comfy! Every thing went well throughout the wedding, the dinner service was smooth, everything was well organised, the evening buffet went down a treat. We were also the first wedding in the newly refurbished Banquet Suite and it looked so fresh and airy and went really well with our colour scheme!!😂
The bar staff were fantastic, as were the waiters and waitresses and we can't thank everyone involved in making our day so special enough! We would 100% recommend to anyone.
Sarah Sent on 26/10/2025

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Wedding day

Absolutely amazing venue our day was just beautiful and amazing we couldn't have wished it anywhere else ❤️

Beccie Sent on 24/09/2025

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The Best Day

Working with the team at The Sitwell was a pleasure from start to finish!

Could not have asked for better. Highly highly reccomend this place!
Expensiveivoryflowers51273 Sent on 18/09/2025

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Lovely venue

It was a great place to get married. Multiple rooms to get married in and for the wedding breakfast. The Sitwell suite came with garden area and lake. Absolutely amazing. The whole day was wonderful and was a reasonable price. Can add extras on to the package and has multiple packages for any type of wedding.
Kim Sent on 09/03/2025

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Do not book your wedding here

We got married NYE 2024.

Do not book your wedding here , room wasn't even ready when our guest were arriving
Wedding coordinator on the day was terrible.
Manager Rude not supportive at all.
Staff rude to guests

Music Wrong , food late and not right , staff were cleaning room around guests before wedding was finished

They promise the world and deliver terrible service

Decorations not as promised

Look on Google reviews it's not just me

We are getting a solicitor involved there not bothered once you have paid
Andy Sent on 26/12/2024

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Surpassed Expectations

The venue surpassed our expectation's Sharron and her team were so welcoming and professional and knew exactly how to look after us. The venue itself was stunning the Sitwell suite opened up for 75 guests didn’t feel cramped and the room was dressed perfectly. Our little details were accommodated from mulled wine to reindeer we couldn’t have wished for better.
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Danielle Sent on 07/10/2024

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Didn’t even get our names right…

We got married in July. It was a beautiful day, the ceremony was complete, pictures were done and we were about to have the big moment of being introduced for the first time as Mr and Mrs Severn. It’s a big moment.

And out of nowhere, we get Mr and Mrs Stevens (and no, it’s not even remotely close). Instead of our guests remembering the good things about the day, we now get jokes about the wrong name. It’s THE thing people remember.

That wasn’t the only mistake. They also served the wrong drinks, delayed the ceremony by 10 minutes as they didn't tell the photographer/my dad where to go, and tried to shut the bar 30 minutes early, which my husband had to persuade the staff to reopen.

We raised these issues onto the Sitwell Arms team and tried to settle this internally. They took 6 weeks to reply and sent back a lacking response and excuse that most of the mistakes were because they were confirmed by email and not sent over to the right person.

Honestly - this excuse and lack of communication is inexcusable.

It’s a lovely venue, but if you're after attention to detail for your wedding, you should try somewhere else.
Alex Sent on 06/08/2024

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Absolutely Appalling

Review of wedding at Sitwell Arms Hotel May 2024. Firstly we would like to praise the wedding decorators and the DJ in particular who were both brilliant.

Unfortunately I would absolutely not recommend this venue!

Our package stated that the bride could use the bridal suite to get ready, at my alloted time we asked for the keys to the bridal suite to be told that the keys were already out. After questioning we were told that the 4 poster room we were already in was the bridal suite. I could not get ready here as my partner and child were getting ready in there so I ended up getting dressed in my bridesmaids standard room. I do not believe this was the bridal suite as photos on the website and social media show bridesl getting ready in a very different room.

As I walked into my ceremony I noticed that my memorial candle (electric) for my daughter was not lit, this was something that we had discussed at length. I then had to switch it on after the ceremony. My father was told to stand on the wrong side of me so when we got to the end of the isle he had to step over my dress. We had also asked for rows of 2 for the ceremony (it was a small intimate wedding) they were set as 3 so myself and my father and then myself and my husband could not walk side by side down the isle.
The wrong music was played as we exited the ceremony.

After the ceremony I asked about the sweet cart that we had replaced the canapes with and was told that they were not being put out yet as everyone would eat them and not eat their dinner. This meant that the guests went from 2pm on arrival to 5pm with nothing to eat.

Unfortunately many of the problems we encountered began at the wedding dinner. Myself and my husband believed that the menu was a buffet style and guests would be able to go and get their own food as discussed in meetings. We were not looking for a plated up meal which is what we got, with some people not getting all of the elements of the meal on their plate.
After the meal I asked for desserts which were not ready, and was told that there wasn't any on their file. I then had to get my emails up during my wedding dinner to prove this. Desserts were sorted however they were not what was arranged and there was only 10 of each flavour so not everyone got what they wanted. There was also a child who did not get a meal and was only able to have an adult meal as one of our guests could not make it. My bridesmaid dealt with most of this so that I didn't have to. My bridesmaid took it upon herself to try to sort who wanted which dessert as we were getting closer to the evening guests arriving and didn’t still want to be eating and I was aware that the tables needed moving in preparation for the evening guests. I was shocked at the attitude of staff towards my bridesmaid, she was trying to help and the staff member loudly said “your counting is rubbish” in front of all of the guests. She was also heard by multiple guests saying to other staff “who does he think she is, does she think this is her wedding.” This is absolutely outrageous and not acceptable. As I sat eating my food I could hear on both tables guests discussing the attitude of the staff.

Unfortunately this is not the only time that the staff were an issue, the chef that came in and out of the wedding to bring the food looked for lack of a better term, utterly miserable, this was brought up by a number of my guests, a smile goes a long way. Whilst setting up for the evening I asked for chairs for the games table and was told that it was blank on the plan for games and I said that people may want to sit to play the games so 4 or 5 chairs would be great. I then heard the staff member once again speaking to her colleague about me asking for chairs when the plan was blank. She was also heard complaining about a child at the wedding saying he’s "running around" again.

I have since spoke to many of my guests and it is very upsetting that their lasting impression of our wedding day is the way they were treated by the staff, not just the wedding team but we also received comments about the reception desk staff being rude and sending our guests to the wrong wedding.

The hotel were emailed regarding this and I was told it would take 28 days to look into and get back to me. I contacted them again after 42 days for an update. All wrongdoing was blamed on a previous member of staff who "didn't pass information on". We were told about this member of staff on the day and staff were explaining many other events that had been affected by this. However if they knew there were problems arising from bookings made by a previous employee they should have been checked thoroughly with new staff.
The issues with previous wedding coordinators does not excuse the rudeness of the staff throughout the day. I am appalled by their behaviour.
The hotel offered a free stay and dinner however it is not something that we will accept as we do not want to stay there again. Absolutely would not recommended a wedding here.
Alice Sent on 04/01/2024

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An amazing day at an amazing venue

We got married 31/12/23. Everything was done to perfection and we had amazing day even our guests commented on how fantastic the day was. There planes basically everything for us and took all the stress out of it. Fantastic experience
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