Sprowston Manor Hotel & Country Club Reviews
Sprowston Manor Hotel & Country Club
Norwich, NorfolkReviews
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
Badges
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Featured
Catherine D. Sent on 15/02/20245 out of 5 rating-
Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dreams do come true
We can't thank Maddie, Pam and the team at Sprowston Manor for helping us make our dream day come true. It was our 3rd attempt to get married, after covid forced us to postpone our big day twice. Just 5 months till our long awaited wedding our original venue had an horrible fire. Leaving us totally devastated. Desperate we reached out to multiple local venues. Maddie and the team at Sprowston were amazing, they went above and beyond to help us. Not just stepping up to rearrange and move our whole wedding but the compassion and understanding of our very stressful situation went to show that this was more than a business, it was a real act of kindness. My husband and I will be forever grateful to them for this. Maddie was fantastic, taking our ideas and helping make them a reality. Communication was excellent, having multiple face to face meetings to make sure everything was in place and that we knew what to expect on the day itself. She was so responsive to all of our emails and questions or queries. Which was so reassuring.
We were very generously given the bridal suite for the night before and the night of our wedding. This was such a lovely extra that we had not expected. Once the set up was done I could really sit back and enjoy being the bride.
Our big day came and it was absolutely perfect. Our host Pam was fantastic, we were in great hands. She kept things on track even when the speeches were running on! Nothing was too much trouble.
The grounds and building were a perfect backdrop for beautiful photos even in the middle of winter.
Sprowston manor not only saved our day but they made it more than we could even of hoped for. We are already planning a return trip to make use of the spa and pool facilities in the near future.We can't thank Maddie, Pam and the team at Sprowston Manor for helping us make our dream day come true. It was our 3rd attempt to get married, after covid forced us to postpone our big day twice. Just 5 months till our long awaited wedding our original venue had an horrible fire. Leaving us totally devastated. Desperate we reached out to multiple local venues. Maddie and the team at Sprowston were amazing, they went above and beyond to help us. Not just stepping up to rearrange and move our whole wedding but the compassion and understanding of our very stressful situation went to show that this was more than a business, it was a real act of kindness. My husband and I will be forever grateful to them for this. Maddie was fantastic, taking our ideas and helping make them a reality. Communication was excellent, having multiple face to face meetings to make sure everything was in place and that we knew what to expect on the day itself. She was so responsive to all of our emails and questions or queries. Which was so reassuring.
We were very generously given the bridal suite for the night before and the night of our wedding. This was such a lovely extra that we had not expected. Once the set up was done I could really sit back and enjoy being the bride.
Our big day came and it was absolutely perfect. Our host Pam was fantastic, we were in great hands. She kept things on track even when the speeches were running on! Nothing was too much trouble.
The grounds and building were a perfect backdrop for beautiful photos even in the middle of winter.
Sprowston manor not only saved our day but they made it more than we could even of hoped for. We are already planning a return trip to make use of the spa and pool facilities in the near future.-
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+15 Photos
Sprowston Manor Hotel & Country Club's reply:
Cat, thank you so much for your lovely review and for sharing it on Hitched as well as social media, it is really appreciated and really helpful for other couples to see real life reviews when planning their big day. After a difficult and stressful journey to get married, you got there in the end and I'm so pleased we were able to make your dream day happen at last! It was a wonderful day and we were all glad to be a part of it. I'm so glad you enjoyed everything and that you got such lovely photos on our beautiful grounds! Let me know when you want to come back and if you want to stay, we can of course arrange a 4 poster suite for you again. All the best to you, Tiago and the kids and congratulations again- Maddie xXx -
Quality of the service
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Mrs M. Sent on 13/03/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent service and venue
Maddie and Pamela went above and beyond with my Daughter's wedding last weekend. Their help was so much appreciated by us and they made the day and evening stress free and all went smoothly. I would recommend this venue for your wedding without hesitation and would like to thank all the staff at this lovely hotelMaddie and Pamela went above and beyond with my Daughter's wedding last weekend. Their help was so much appreciated by us and they made the day and evening stress free and all went smoothly. I would recommend this venue for your wedding without hesitation and would like to thank all the staff at this lovely hotelSprowston Manor Hotel & Country Club's reply:
Hi Sharon,
Thank you so much for your kind words and the chocolate and card!! I'm so pleased you all had a great day and that everything ran smoothly for you all! All the best x -
Quality of the service
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Ngoc D. Sent on 03/04/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Professional, helpful, affordable
We had an amazing day, everything went smoothly. The venue is beautiful, spacious. Food is lovely. Staffs are helpful and friendly, they made my worries gone away. Just come a speak to the team and they will tailor the date to your need and budget.We had an amazing day, everything went smoothly. The venue is beautiful, spacious. Food is lovely. Staffs are helpful and friendly, they made my worries gone away. Just come a speak to the team and they will tailor the date to your need and budget.Sprowston Manor Hotel & Country Club's reply:
Yung & Connor, thank you so much for your review and kind words! I'm so pleased that we were able to work with you both to suit your budget and give you the wedding day you wanted! Congratulations to you both again- Maddie xXx -
Quality of the service
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Deanna H. Sent on 24/03/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing, our wedding was more than we could imagine
Maddie and Pam are the most amazing people me and my now husband have ever met, our luck with our wedding wasn’t the greatest after having to change our wedding date 3 times the last time due to elm farms fire we literally thought about giving up and that it was never going to happen but then we see a post that sprowston manor was helping couples who had been affected by the fire so we give it a try and 4th time lucky it happened and I’m so glad that our bad luck led us to maddie, Pam and the team at sprowston manor because our wedding was so much more than we could ever imagine nothing was too much and it was stress free from start to finish I’d recommend to have your wedding here over and over again we are sure returning on our anniversary ❤️ Thankyou just doesn’t seem enough maddie and Pam you’re amazing ❤️ Thankyou again Mr&Mrs Harris ❤️Maddie and Pam are the most amazing people me and my now husband have ever met, our luck with our wedding wasn’t the greatest after having to change our wedding date 3 times the last time due to elm farms fire we literally thought about giving up and that it was never going to happen but then we see a post that sprowston manor was helping couples who had been affected by the fire so we give it a try and 4th time lucky it happened and I’m so glad that our bad luck led us to maddie, Pam and the team at sprowston manor because our wedding was so much more than we could ever imagine nothing was too much and it was stress free from start to finish I’d recommend to have your wedding here over and over again we are sure returning on our anniversary ❤️ Thankyou just doesn’t seem enough maddie and Pam you’re amazing ❤️ Thankyou again Mr&Mrs Harris ❤️-
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+2 Photos
Sprowston Manor Hotel & Country Club's reply:
Deanna & Stephen, thank you so much for your kind words and lovely feedback- it is very much appreciated! I'm so glad we were the ones who were finally able to get you down the aisle and married at last! You definitely had some bad luck with the previous venue but as we said- things happen for a reason and there's always a silver lining! I'm so happy for you both- congratulations again! ❤️ -
Quality of the service
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Tracey P. Sent on 22/08/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our Special day
We had our wedding day at this venue. Maddie was great. We wanted an afternoon tea instead of a sit down 3 course meal and it was no problem. She worked out a schedule with everything we asked for and gave us a price. On the day everything was perfect. The staff couldn't of been more helpful. The food was amazing! In my daughter's words, "Best food ever". The venue is very picturesque, great views for photos. The venue and staff truly made our perfect day.We had our wedding day at this venue. Maddie was great. We wanted an afternoon tea instead of a sit down 3 course meal and it was no problem. She worked out a schedule with everything we asked for and gave us a price. On the day everything was perfect. The staff couldn't of been more helpful. The food was amazing! In my daughter's words, "Best food ever". The venue is very picturesque, great views for photos. The venue and staff truly made our perfect day.-
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+2 Photos
Sprowston Manor Hotel & Country Club's reply:
Hi Tracey & John, thank you so much for your kind works and brilliant feedback, it is much appreciated by us all here. Wishing you all the health, wealth and happiness in your future together :D Maddie xXx -
Quality of the service
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Stacey Sent on 17/09/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best day ever!
Firstly Maddie and Pam, both really made our day so special, They are both a Credit to Sprowston manor and went so far above and beyond to make sure our day was perfect for us.
The food was absolutely delicious and all of our guests complimented how lovely everything was, including how seamless the day went, this is completely due to their expertise and advice throughout the whole planning process.
The Norfolk suite is absolutely stunning when its fully made up and the manor and grounds are a perfect backdrop for some amzing photos!
We could do it again and again. It really was one of the best days of our lives!
Firstly Maddie and Pam, both really made our day so special, They are both a Credit to Sprowston manor and went so far above and beyond to make sure our day was perfect for us.
The food was absolutely delicious and all of our guests complimented how lovely everything was, including how seamless the day went, this is completely due to their expertise and advice throughout the whole planning process.
The Norfolk suite is absolutely stunning when its fully made up and the manor and grounds are a perfect backdrop for some amzing photos!
We could do it again and again. It really was one of the best days of our lives!
Sprowston Manor Hotel & Country Club's reply:
Hi Stacey, thank you so much for your kind words and great feedback! I'm so pleased you both had the best day- you looked stunning and the photos you've had back from your photographer are amazing! Huge congratulations to you both again, Maddie :D xXx -
Quality of the service
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Amy B. Sent on 01/08/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful Venue, great staff, amazing wedding!
We had our wedding here last weekend and it was everything we ever dreamed it would be! The wedding co-ordinator Maddie was absolutely amazing from the moment she reached out to me after our wedding with another venue cancelled on us. Every little question about absolutely anything she was always happy to help, I always felt like she had a lot of time for us. Very quick replies and always very helpful! The staff and service on the day was faultless. The Somerlayton suite and Suffolk suite that we used were absolutely beautiful, the grounds and our room were incredible. I would recommend anyone thinking of getting married here to definitely book it, we had the most perfect day. Couldn’t have been better if we tried!We had our wedding here last weekend and it was everything we ever dreamed it would be! The wedding co-ordinator Maddie was absolutely amazing from the moment she reached out to me after our wedding with another venue cancelled on us. Every little question about absolutely anything she was always happy to help, I always felt like she had a lot of time for us. Very quick replies and always very helpful! The staff and service on the day was faultless. The Somerlayton suite and Suffolk suite that we used were absolutely beautiful, the grounds and our room were incredible. I would recommend anyone thinking of getting married here to definitely book it, we had the most perfect day. Couldn’t have been better if we tried!-
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+8 Photos
Sprowston Manor Hotel & Country Club's reply:
Hi Amy & Dale,
Thank you so much for your kind words and amazing feedback, it is much appreciated! I'm so glad you and Dale had the best wedding day- you certainly deserved it after all the stress last year with the venue cancellation, etc!! It's been great working with you both to bring your special day to life, especially with your brilliant organisation and lovely decorations :D
Congratulations to you both- Maddie :D x -
Quality of the service
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Helana S. Sent on 11/10/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect wedding venue - amazing staff
Sprowston Manor was the perfect venue for our wedding, not only is the venue itself stunning, the staff are also incredible - they were so attentive during the whole process in the months leading up to the wedding, the day/night before and all throughout the wedding day itself. We were really relaxed knowing it was in their hands, and they made the day really special, ensuring everything was perfect down to the last detail. The food was wonderful; really delicious and filling portions with lots of options and they catered to our guests with different dietary restrictions with no issue. Another thing that was great for us was the room availability - most of our guests stayed the night so there was no travelling back and forth and the rooms were all lovely and spacious and clean. We highly recommend Sprowston Manor to anyone looking for a venue for their big day - you won't be disappointed.Sprowston Manor was the perfect venue for our wedding, not only is the venue itself stunning, the staff are also incredible - they were so attentive during the whole process in the months leading up to the wedding, the day/night before and all throughout the wedding day itself. We were really relaxed knowing it was in their hands, and they made the day really special, ensuring everything was perfect down to the last detail. The food was wonderful; really delicious and filling portions with lots of options and they catered to our guests with different dietary restrictions with no issue. Another thing that was great for us was the room availability - most of our guests stayed the night so there was no travelling back and forth and the rooms were all lovely and spacious and clean. We highly recommend Sprowston Manor to anyone looking for a venue for their big day - you won't be disappointed.-
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+18 Photos
Sprowston Manor Hotel & Country Club's reply:
Helana and Dan- thank you so much for your amazing review and kind words, it is very much appreciated! I'm so glad you both had the best day- Helana your dress was stunning. The wedding photos you've shared look great too :D Congratulations again- Maddie x -
Quality of the service
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Rebecca Sent on 14/07/20234.8 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Venue - July 23 Wedding
We would highly recommend Sprowston Manor. From the moment we booked the venue, Maddie was always there to help with the planning of things. We couldn’t fault anything from start to finish; all the staff were brilliant and made our wedding day the best it possibility could be. We'd love to do it all over again if we could! Couldn't have asked for a better team to help make our wedding day so special.We would highly recommend Sprowston Manor. From the moment we booked the venue, Maddie was always there to help with the planning of things. We couldn’t fault anything from start to finish; all the staff were brilliant and made our wedding day the best it possibility could be. We'd love to do it all over again if we could! Couldn't have asked for a better team to help make our wedding day so special.-
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+3 Photos
Sprowston Manor Hotel & Country Club's reply:
Hi Rebecca and Joe, thank you so much for your lovely review and brilliant feedback- it is very appreciated! As were the beautiful flowers and card which took pride of place on my desk :D Your wedding photos are so beautiful and I'm pleased to see you had an amazing honeymoon together. Huge congratulations again! Maddie :) x -
Quality of the service
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Emily J. Sent on 12/07/20234.4 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
A perfect wedding
Found Maddie the wedding coordinator very easy to contact and so helpful in planning our big day. Also our event manager on the day Pam meant everything ran smoothly.Found Maddie the wedding coordinator very easy to contact and so helpful in planning our big day. Also our event manager on the day Pam meant everything ran smoothly. -
Quality of the service
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