Pelham House Reviews
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![Tim]()
Tim C. Sent on 30/09/2024The Perfect Venue for us
Pelham House was the second venue we saw, and even though we had another couple of venues booked in, we decided Pelham was for us.
The building has such a natural beauty, and not just in the main rooms, every aspect of the house and gardens is beautiful. It is in an ideal location, an hour from London, and although it is in the central of Lewes you would never know it from the building as it's a bit set back with beautiful gardens.
The staff were great, there were a few things that happened behind the scenes on the day, but the staff handled it so seamlessly that we didn't know about it until the next day.
The food was amazing as well, the amount of people who said it was the best food they'd ever had at the wedding was crazy, and the amount of clean plates that went back to the kitchen spoke the truth. Not to mention how amazing the canapes were.
Emily was a lovely coordinator, and kept our day moving perfectly.
The hire, food/drink, and rooms were exceptionally good value, and the bar is well priced. I would say just outside London prices for pints etc. The only comment was the price of a 6 pack of beers for the groomsmen before the wedding was very overpriced, and I hope they change that.
I couldn't recommend Pelham more, they helped us have the perfect day.Pelham House's reply:
Hi Tim, Thank you so much for your lovely review and pictures! We're thrilled that Pelham House made such a perfect setting for your special day. It’s great to hear how much you and your guests enjoyed the food and how smoothly everything ran. Your feedback about the beer pricing is really helpful, and we’ll definitely look into it. Congratulations again and best wishes, The Pelham House Team -
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![Charlotte]()
Charlotte Sent on 28/09/2026Everything you need in one place
Stunning venue, expert staff and everything you need from getting ready in the morning to the ceremony, all the way to bed and breakfast the next morning - you don't need to leave once. Weddings are all they do and as such are experts in their field, even prompting us to consider anything we may have forgotten about or those tiny details, (such as final dressing in a different room to be able to come down the stairs for photos) that we didn't even think of.
You have your own event coordinator for the day, (Sophie was ours and was so supportive, helping with my dress and my bridal party with their shoes! A really lovely person) who speaks to other vendors to arrange everything to how you want it and makes sure the day flows as scheduled, so you and your loved ones do not need to be checking the time and can truly enjoy the moment.
Food and drinks are all sourced by the venue - all fantastic and with a big highlight to Johnny the bar manager who offered many wines and mocktails for us to try on our visits to Pelham House leading up to the big day, and was of course everyone's favourite person at the reception!
If you want to encorporate anything different, such as a video gaming suite and a dog ring bearer, (!) the Pelham House team take it all in their stride and help you have your perfect, unique wedding day.
Pelham House's reply:
Hi Charlotte, Thank you so much for such a wonderful review! We’re thrilled to hear Pelham House gave you everything you needed to relax and enjoy every moment of your wedding day. Sophie will be delighted to hear your kind words, and we’ll be sure to share them with her. Johnny will also be pleased to know he was a firm favourite! We loved being part of your unique celebration and wish you both a lifetime of happiness. Best wishes, the Pelham House team -
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James Sent on 06/05/2026
Greatest Wedding Venue Ever
It couldn’t have gone better. The team were so attentive, the service couldn’t have been better and the food was superb. Beth our events manager was amazing! Nes and Johnny were also great on the bar (the drinks flowed) and the cocktails were superb.
Me and my now wife are so happy and would a million percent recommend this wedding venuePelham House's reply:
Hi James, Thank you so much for such an amazing review. We’re absolutely delighted to hear your day couldn’t have gone better and that you both felt so well looked after throughout. Beth, Nes and Johnny will be thrilled to hear your kind words, and we’re so pleased the food, service and cocktails all helped make the day so special. Thank you again for your recommendation. Best wishes, the Pelham House team -
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Rachel Sent on 07/02/2026
The best day of our lives!
If you’re thinking about booking Pelham House for your wedding day, do it! It’s a huge decision but was by far one of the best ones we made for our wedding. It was the first venue we visited in summer 2023, and we found ourselves comparing the other venues we saw back to Pelham House in one way or another, so we went back to view it for a second time a few months later and booked it for December 2025. We went over our original budget for the venue hire and catering, but the payment schedule over this period was clear and manageable.
Any questions we had in the lead up to our wedding were responded to quickly and thoroughly. On the day, the staff blew us away – in particular, our event manger Immy and bar manager Jonny went over and above to ensure we had the best day ever. Nothing was too much for Immy – from checking in on me and my bridesmaids in the bridal prep room first thing (which we were granted access to an hour early, which I was very grateful for as it made getting ready less of a rush!) Immy took all the stationery and decorations we’d brought with us off our hands so we could just focus on enjoying the morning. Immy was on hand right up to evening, ensuring everything ran to time and paying attention to detail including helping me with getting stones out of my shoes and bustling my dress before our first dance!
The venue was tastefully decorated for Christmas and the quality of food and drinks on the day exceeded our expectations. Having a selection of canapes put to one side for us so we didn’t miss out was a nice touch! So many of our guests complemented the service, food and drinks served during our wedding breakfast and in the evening (one guest said the pizza was the best they’d ever had). Jonny was professional and good craic behind the bar and our evening cocktail station which both gave the wow factor.
Thanks again to everyone at Pelham House who made our wedding day the best one yet! Rachel & Adam xPelham House's reply:
Hi Rachel & Adam, hank you so much for such a wonderful review. We’re absolutely delighted Pelham House played such a special part in your wedding journey and that your day in December was everything you hoped for and more. Immy and Jonny will be thrilled to hear your kind words. Wishing you both a lifetime of happiness and thank you again for trusting us with such an important day. Best wishes, the Pelham House team -
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![Natalia]()
Natalia Sent on 09/12/2025Perfect venue
It was absolutely amazing on the day and truly exceeded all of our expectations. From start to finish, the communication was excellent.
On the day itself, everything ran perfectly. The food was fantastic, the service was flawless, and every detail was handled with such care and professionalism. The coordinators were absolute superstars allowing us to relax and fully enjoy our day knowing we were in the safest hands.
Every single member of staff played a part in making our wedding so special. We couldn’t have asked for a better venue or team, and we will forever be grateful for the way they brought our day to life. We would recommend them wholeheartedly to any couple looking for a venue that truly goes above and beyond.Pelham House's reply:
Hi Natalia, Thank you so much for such a thoughtful and heart-warming review. We’re thrilled to hear that your day exceeded expectations and that you felt so well looked after from start to finish. It’s wonderful to know the team helped everything run so smoothly and allowed you to fully relax and enjoy every moment. Thank you again for choosing us to be part of your wedding day, and for your wholehearted recommendation. Wishing you both a lifetime of happiness. Best wishes, the Pelham House team -
![Matilda]()
Matilda Sent on 30/11/2025A very honest review
I've thought about writing this review for a while, and at first I wasn't going to because in the end I had a wonderful day and will always have those beautiful memories at Pelham House. But I also think honest reviews are valuable for anyone looking at a potential venue, not to put them off, but just to give them as much insight as possible (I've already given feedback privately, so Pelham House should hopefully have taken some things on board already, but I never heard back).
TLDR
In the lead-up to the day, I was made to feel like everything was taken care of. Then, in the two days before the wedding, up till the morning of, I realised a lot of my requests had been lost or forgotten. Plus, I didn't have the time or help I needed setting up, due to an event at the venue the day before, despite paying the full price to book it for both days.
Good things
The food was wonderful! Everyone was very impressed by the service as well.
Once the wedding actually started, the day all went quite smoothly, and everyone enjoyed themselves a lot.
Pelham House looked beautiful (of course).
Everyone I interacted with individually at Pelham house was incredibly kind and professional, and in-person things seemed to be very organised.
Access to the venue
I was told that if the day before my wedding was still available four months before, I would be able to book it so my guests could settle in and I could start setting up. I checked constantly on the website and was happy to see that it was still available every time I checked, so when the 4-month date came around, I got in touch to book it. Only then was I told (despite having shown interest from day one) that they'd booked an event that day. They told me I was still able to book it (and pay the same amount) but I wouldn’t be given access until later in the day. I pointed out that it’s unusual to me to pay the full price for something if you’re missing part of it, and they said they could bring the delay back by an hour (so there must’ve been some flexibility from the start) but wouldn’t budge on the price. I didn’t see much of an alternative, so I paid the full amount. Then, a couple of days before my wedding, I was told that my coordinator wouldn’t be able to be there to help me set up the evening before the wedding, as she was working during the event earlier in the day. By that point, I was exhausted by wedding planning and I didn’t want to make a fuss, so I just said that was fine, but I’m sure setting up would’ve gone much smoother and been more enjoyable with her help and advice.
Guests’ rooms
I’m weary of seeming like a ‘bridezilla’ but one small thing that did really mean something to me was that I wanted my mum to have a room with a bath. There was only one standard room with a bath, according to the floor plan, but the descriptions of the rooms in the booklet put it in a different room to the floor plan. To make sure my mum was in the right room, I emailed to explain the error and request that she be put in whichever one had the bath, and I was told that was all fine and taken care of. Luckily (or I might not have realised the mistake) I requested the same room for the night before the wedding, and when I saw it didn’t have a bath, I went to the man at the front desk, who wasn’t sure if any of the standard rooms had a bath. I requested to be swapped to the room next door, which (sure enough) was the one with the bath, but having believed this was all sorted months ago, it was quite irritating. It also showed that the hotel staff weren’t very familiar with each of the rooms, which I would expect them to be given there’s less than 30 to know about.
Worse than that, my 92-year-old great-uncle arrived to be told that his ground-floor room hadn’t been made up for him. He had to go in someone else’s room who had to cancel last minute (but whose room was already made up). I imagine they won’t have made up that room after they realised they didn’t need to, which means we paid for a room that wasn’t ever prepared/cleaned etc.
I spent a long time, months before the wedding, sorting out rooms for my brothers’ families who needed two Z-beds each. I paid extra for the four Z-beds and was told there would be two in each room, but when they arrived, this hadn’t been sorted. I don’t know quite what was there instead, if it was just one Z-bed in each room or none at all, because my family kindly protected me from this little bit of stress the morning of my wedding, but I found out after. I also found out after the wedding that there was a baby’s cot in my sister-in-law’s room, which luckily she found quite funny, but you never know when that could be triggering for someone, so it shouldn’t have been there unless it was asked for.
Other little things
We made it very clear from the start that we didn’t want the LOVE lights in the ballroom for our wedding. We were told they wouldn’t be, and when we saw them there the evening before, we were assured they would be moved before the wedding. They were still there in the morning, and my husband had to insist to get them taken away. Unfortunately, the videographer had already arrived and filmed the ballroom set up, so they do feature in our wedding video against our wishes. And this might be our fault for forgetting to specifically request it, but I expected there to be bowls and spoons put out when we cut the ‘cake’ because we were having a pavlova, and our guests were going to serve themselves. We only realised once we’d cut the pavlova and (not wanting to dig in with our hands) we had to go straight to the first dance without tasting it. These were provided quickly once I asked for them, though. All in all, it was a great day (but, honestly, I think it would’ve been a great day anywhere!). Pelham House itself was lovely, and the staff are all fantastic. I just think there are probably some faulty systems in place that mean things are slipping through the gaps occasionally.Pelham House's reply:
Hi Matilda, Thank you for taking the time to share such a thoughtful and balanced review. We’re pleased to hear that, overall, you had a wonderful wedding day and that Pelham House, the food and the team helped create happy memories you’ll always treasure.
We appreciate honest feedback and are genuinely sorry that some of your expectations were not met in the lead-up to the day. Unfortunately, the private feedback you mention has not come through to us within the Venue team, but we are always open to reviewing our processes and systems to ensure we deliver the best possible experience for our couples.
Where bedrooms are available the day before a wedding, couples are welcome to book them. Should exclusive use of the venue be required the day before, this is, of course, possible at an additional cost. In your case, there was no charge for venue hire the day prior, only for the bedrooms booked, and we do not feel it unreasonable that the venue was in use earlier in the day while bedroom access was provided later.
To ensure we properly care for both our couples and our team, we would not expect an Event Manager to work out of hours the evening before a wedding, particularly as they are present for a full 10–12 hour shift on the wedding day itself. This was communicated in advance.
We are sorry to hear of the issues raised regarding room allocations and facilities. We provide comprehensive and detailed information on all bedrooms and regularly assist couples with full rooming lists in advance to ensure guests are placed as appropriately as possible. Any issues experienced by your guests are, of course, regrettable.
There are still final preparations that take place on the wedding day itself, and we apologise that the LOVE letters were not removed before your videographer began filming.
We hope this provides some clarity and reassurance. Please do reach out to our Events Team if you would like to discuss anything further. We truly wish nothing but the very best for all of our couples and are sorry that you felt let down at any stage of your experience. Best wishes, the Pelham House team
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![Tara]()
Tara Sent on 19/11/2025Faultless!
Our wedding day was simply perfect. From our very first visit right through to checking out the day after our wedding, we were made to feel genuinely special. Nothing was ever too much trouble, and every detail was handled with such care.
Communication throughout the process was fantastic, Danielle was super quick with her replies and clear in her responses.
We were honestly so sad to say goodbye to the team who felt like friends and the venue itself. Absolutely faultless. Highly recommended.Pelham House's reply:
Hi Tara, Thank you so much for this wonderful review. We’re delighted to hear your entire experience felt so special from start to finish, and Danielle will be over the moon to know her support made such a difference. It means a lot that you left feeling like you were saying goodbye to friends. Thank you for choosing us and for the heartfelt recommendation. We hope to welcome you back again soon. Best wishes, the Pelham House team -
![Emily]()
Emily Sent on 18/11/2025A beautiful weekend
We got married at Pelham House this weekend and couldn’t have been happier
We reserved rooms for our guests travelling from out of town on the Friday and we stayed til Sunday
The place itself was beautiful
The suite was stunning
The staff on site over the weekend were truly lovely, very organised, nothing seemed too much to ask and they really made the day run smoothly
It was an amazing weekend!Pelham House's reply:
Hi Emily, Thank you so much for sharing this lovely review. We’re delighted to hear your wedding weekend at Pelham House was everything you’d hoped for. It’s wonderful to know the team helped make the celebrations run so smoothly and that both you and your guests enjoyed the rooms and the beautiful surroundings. We’re thrilled it was such an amazing weekend, congratulations again from all of us! Best wishes, The Pelham House team
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