Bryn Meadows Golf, Hotel & Spa Reviews
Reviews
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![Rachel]()
Rachel Sent on 18/02/2025Bitter Sweet
After recently having my wedding at Bryn Meadows and spending 2 nights in the Hotel I feel this was a bitter sweet experience. During the booking process all the staff at Bryn Meadows were very helpful and were happy to organise a bespoken wedding package for myself and my now husband. We were happy with the service that was being offered so went ahead and booked the wedding. All seemed to be going well up until a few days before the wedding, after being told the balance had been cleared we were informed that there had been an error on the hotels side and we had to pay another £200, we could have really done without this a few days before the wedding, after a few emails back and forth we decided it was best to clear the balance to avoid any more unnecessary stress. Thinking that this would be the end of it and that everything would be ready for the big day we then went ahead and booked a room to stay in the hotel for the night of, and the night after the wedding, only to then be told that we were no longer able to have the discount on the room as this was not included in the package even though when booking the wedding we was told that there would be a discount on the room, again after a few emails back and forth we decided that we had to pay the full price for the rooms as it was now 2 days prior to our wedding and too late to make other arrangements. On the day of the Wedding the groom arrived at the Hotel with his best man only to be told that he was not able to wait in the Blas restaurant and he would have to call the events organiser himself to find out where he was able to wait (this was the first of many unpleasant experiences with Blas manager Nicky during our stay) after a very nervous groom called the events organiser himself he was told that he was able to wait in the winners bar. This is where things got better and one of the only reasons I am leaving 3 stars, on arrival at Winners bar the groom was met by Scott who went above and beyond to make him feel welcome, Scott was accommodating, and happy to help in any way he could, this also continued throughout our stay at the hotel and Scott made us feel very welcome and provided the special bride and groom treatment throughout. When I arrived at the hotel Jake was there to meet me, he made myself and my guests feel very welcome and Jake was just amazing throughout the whole wedding. Jake was present during the wedding and was always happy to help with what ever was needed without even being asked, Jake went above and beyond to make sure the wedding run smoothly and indeed everything went to plan. The Service was amazing the room turnaround went smoothly and the food was good, I feel that this was down to Jake and his fantastic work.
When the wedding was over at around 11PM and it was time to leave the room, myself, my husband and 5 of our guests who were also staying in the hotel for the night decided to have a few drinks in the Blas restaurant as we were informed that we were able to stay there up until 2AM ( Second bad encounter with Nicky). On arrival at the restaurant we were immediately told by Nicky that we were unable to sit on the table by her as she was doing her paperwork, this was not our intention as the restaurant was empty and plenty of other tables to sit at. This atmosphere continued throughout our time at the restaurant meaning we did not stay long, we did not even finish our drinks, we decided to go back to our rooms as this is not how I planned to spend my wedding night and I did not want my guests to experience this.
This unwelcoming atmosphere continued throughout our stay at the hotel when going to the restaurant, this included being told that there was no room for us to have lunch when there was only a few people present at the time.
I would like to finish on a good note so once again a big shout out to Scott at Winners bar and Jake who did their best to accommodate us and with everything that went wrong still ensured our wedding went smoothly and made us feel welcome.
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