Brampton Grange Estates Ltd Reviews
108 reviews
Rating
5.0
out of 5.0
Recommended by 99% of couples
Badges
2 User photos
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Featured
Elliot Married on 27/07/2019We just wanted to write and say a huge thankyou
It was absolutely perfect and would not have been the same without your commitment, organisation and hard work.
Sam, you were amazing from the day we booked the venue. You were so laid back and flexible with our little requests that it really helped to keep us calm and chilled about the whole process too. Thank you too for coordinating all of our vendors before and on the day. This was unbelievably helpful and meant we barely lifted a finger in the running of our day. Ideal.
Tracey, the help and support you and your team offered in setting up the day before was invaluable. It was a huge wedding and this could have been a lengthy process, but with your help, took only 3 hours. Incredible and really helped us to enjoy the afternoon and evening before the wedding, completely stress-free. Thank you for helping my dad set up the electrical equipment for his speech too. We’re aware we had some specific ideas and requirements and these were always accommodated to perfection.
Finally, we would absolutely recommend this venue to anyone considering getting married at Brampton Grange, or indeed any other large event. We had 160 guests in the day and a further 80-100 at night - it was a huge undertaking and yet our day ran seamlessly which was all down to you guys.
Every single one of our guests has since been so complimentary of your venue, your team and our wedding sounds as though it is one that will stick in their memory for a long time - this is largely down to the Brampton Grange Team.
Thank you SO much again,Brampton Grange Estates Ltd's reply:
Dear Elliot and Suzie,
It was an absolute pleasure and we are flattered by your very lovely words. It really means so much.
Sending much love
Team BG -
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Avril R. Married on 23/05/2022Shame on you Brampton Grange!!
As mother of the bride i feel compelled to write this review, Having planned a wedding for my daughter and son in law at very short notice, very sad story my son in law was diagnosed with stage 4 cancer the week before and wanted to get married before chemo (some of which is not funded by the NHS). Tracey has a serious attitude issue, staff dont seem to talk to each other so communication was a real issue, The venue didnt have to plan anything, Between my daughter myself and some friends we organised everything the outside catering, florist, room decoration, the champayne, the entertainment, outside seating for the outdoor ceremony, and (2 mins down the road Sedgebrook Hall and had we of had more time would of been the better choice), there lies the problem no doubt they were not making their cut on suppliers, however they did manage to double book the cottages!! which i might add are small, cramped fusty smelling stable blocks which are in need of a serious upgrade. We booked to stay 2 nights the night before they wanted the groom to move from a cottage to the house on the day, really he has cancer so i insisted that he stay in the house the night before, he struggled as it was there was a total lack of empathy. They paid a fortune for the house on the day for the bridal party i really do not see what the issue was. The venue told us it was hugely discounted, when you look at the charges on line not so discounted and as they were never going to have a wedding on the Monday it was a bonus for them. My biggest issue with them putting all this aside is that they paid £1500 deposit which i was told by yvonne that its kept back for 10 days after the wedding to cover any damage, perfectly understandable , no damage so you would think as this couple desperately need the money to help fund the chemo treatment they would refund pronto, Nope Tracey being rude on the phone to my daughter 10 days after the wedding telling her its not including weekends and bank holidays, despite my emails and text message asking them politely to sort NO RESPONSE, do the honourable thing and just return their money its needed for CANCER TREATMENT!!!!Brampton Grange Estates Ltd's reply:
Good morning Avril,
We completely understand this is a very distressing time for the family. It is very difficult organising a wedding in 10 days, our staff were there to help, yet information passed to them was minimal.
During the 7 days we tried to work with you, ensuring the continued changes of plans were accommodated. We did this right up until 2 days before the wedding.
We are sorry that the accommodation wasn't to your taste. It isn't a modern hotel but in fact a charming 400 year old house and decorated and furnished as such. When you explained that it would be difficult for Richard to move from the cottages to the house the morning of the wedding we were empathetic and we gifted the stay the night before in the main house.
At Brampton Grange we do have a list of recommended suppliers, but you can use your own we won't take a cut of anything at all. We recommended several to you because those companies know our venue well, we were confident they'd be able to help you at short notice. We apologise if this came across as anything other than being helpful.
All of our deposit information states up to 15 days to return, in special circumstances we can arrange for this to be done sooner, we will just need some time to handle the money. However a combination of you giving us incorrect bank details and the Jubilee bank holiday did push the return of the deposit to 4 working days (since we received the correct bank details) and the deposit was sent back to you within the 15 working days.
Genuinely we wish Richard and Lisa all the best.
Your feedback will be taken onboard and discussed with team in order to try and improve the service for last minute weddings.
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Brampton G. Married on 06/05/2022Thank you again…Brilliant!!
Tracey and team,
Just to say a huge thank you for all your help and for a fantastic evening. It really was everything we’d hoped for and I am so grateful for all advice and contacts.
I don’t do social media but if there’s anything we can do to spread the word and make recommendations please let me know.
Thank you again…Brilliant!!
Very best wishes,
Teresa
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Skye H. Married on 28/07/2021Mr & Mrs Carvell
Absolutely fantastic venue,
Tracey from day one you have been fantastic, with all the postponed dates, and letting us bring our son with special needs to see the venue, getting us in touch with all our suppliers. I was absolutely tefified but you told me it would be fine and you would take care of us, which calmed me 😊
Yvonne on the day you was brilliant you kept us upto date with everything going on and we can't thankyou enough.
The whole BG team was fantastic with everything food was absolutely amazing and everyone was telling us how good the food was from the carvery to the hog roast, my first hog roast and was absolutely yummy 😋
The full English the next day was just as good
Every single one of you made our day special and perfect and we can't thankyou enough, our day will be remembered and that's all thanks to you. There is nothing I would change!
The views are absolutely amazing 10/10 definitely recommend 👌
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Amber D. Married on 05/09/2020Mr & Mrs Doyle - Billing
We cannot thank Tracey and the team at Brampton Grange enough! We truly had the best day and every guest has not stopped complimenting how amazing the day was and the venue!
With the fact we had to postpone the wedding for a year and then deal with last minute changes to regulations, Tracey and the team made us feel so calm and made the whole process so easy.
The communication from the venue was always clear and prompt, and there was no question too silly!
The staff on the day and evening were amazing we had a very big wedding and not one guest had to wait any amount of time for food or drink the team were so fast, friendly and efficient!
We truly had the best day and the venue was just so stunning! Thank you to Tracey, Yvonne and the team at Brampton Grange we had the most beautiful, memorable day that we will remember for the rest of our lives!
Xxxxxx
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