Unfortunately I had a pretty terrible experience with this company, and cannot in all good conscience recommend them.

BoothIY was unable to send me what I had booked and paid for, because the booth they were going to send me wasn't returned to them on time. I fully understand that this was out of their control and do not blame them for this. I was, as a result, sent a "downgrade" from what I paid for, but was reassured that the cost difference would be refunded to me. As this was only 4 days before my wedding, I had no choice but to go with it.

The day after my wedding, the refund still wasn't showing in my bank account. I chased this up, and I was told that it would be reviewed in due course. I had to chase up my promised refund several times before I finally received it (almost two months later). Customer service was very poor and lacking. Sometimes I would send emails that were completely ignored. I was told that the lack of action and response from themselves was because I had told them that I had wanted to put in a formal complaint and they were waiting to receive it, however, I trawled back through every single email I had ever sent them, and at no point did I state that I was wanting to put in a formal complaint.

On the day of my wedding, the equipment didn't work properly. First off, the iPad asked for a 6 digit passcode, which wasn't mentioned anywhere in the set up instructions. My Dad messaged the WhatsApp helpline (you're not allowed to call; you can only message). 20 minutes later, he still hadn't received a response, so he sent the message again. About 10 minutes later, the iPad was unlocked and we were good to go. Or so we thought...

The first 2 or 3 groups of guests happily had their photos taken and received their print outs, when all of a sudden, the printer icon on the pad greyed out and stopped working. Once again, my Dad contacted the WhatsApp chat, and was given a troubleshooting tip, which unfortunately didn't work. He was told that the issue was likely something simple, but in the interests of keeping the evening moving, BoothIY would print the photos upon return of the pod and post them out to me. This wasn't ideal, but there were guests wanting to use the pod, so we went with it. People were able to put their phone numbers and email addresses into the pod to have the photos sent electronically anyway.

The pod was carefully repacked at the end of the evening, and collected by DHL the next day. From that point on, I had zero communication from BoothIY to confirm that they had safely received their equipment back. I began to worry that the pod had been lost in transit and that I would be held liable for this. However, exactly one week after my wedding reception, people began to receive their photos electronically. I took this to mean that the equipment was safely back with BoothIY, however I was a little annoyed that not only were my guests unable to print their photos on the night, but it also took a whole week for them to receive their electronic photos. I understand that the reason the electronic photos didn't go out on the night is because there was very little 4G signal at the reception venue, but it shouldn't have taken almost a week for BoothIY to connect the pod back up so that the photos could go out.

Getting my printed photos back from them took way too long. Their contract states that any photos that need to be printed and posted will be done so within 28 working days of them receiving the pod back and processing it. However, it took them almost a week to get around to processing the pod! Tuesday 5th December 2023 was the 28th working day from the date that the pod was processed, and my photos (from my October wedding) were posted out to me on the 5th December, so they literally left it as long as they could before sending me my photos. All this time, I had guests getting in touch with me asking where their photos were, because they would really like their copies. And I now have a bunch of photos that I need to post out to my wedding guests at my own expense, including to people in France and Spain.

Overall, the pod itself was fun to have at my wedding, my guests enjoyed it (once they could actually start using it), and the photos do look great. BoothIY's concept is a good idea - a self-managed photo pod service, which is more affordable than a conventional photo booth, therefore making it more accessible for people on a budget. However the idea is very badly executed - BoothIY's communication is lacking, and the customer service is very poor and on occasion borders on plain rude. BoothIY caused me a lot of hassle and stress in the weeks after my wedding, and for this reason I sadly will not recommend them.

If you want a photo booth then save yourself the hassle, spend the extra money and book a staffed photo booth from a reputable supplier local to you! I certainly wish we had!

BoothIY is a great idea! So much more flexible than having to hire a full booth and attendant and meant we could set it up where we liked. We bought a separate gold foil backdrop and some curtain fairy lights and made a banner to go with them and everyone loved using the booth. We put our guestbook nearby and nearly every page was filled! The printer was easy to use, we just had to refill the paper every now and then. Our venue took custody of the delivery from DPD, who were great and phoned with an ETA in advance of arriving on site. All in all a great success, thanks BoothIY!

We hired the pod for our wedding and everyone had so much fun using them and especially getting to take a copy home with them! The picture quality is amazing and set up and return was really simple! Would definitely use again for any future parties thanks