Erica Stacey Bridalwear

We are absolutely devastated that Kayleigh was so unhappy with her experience at Erica Stacey Bridalwear.
Kayleigh’s outfit consisted of two skirts, a separate bodice and self fabric covered belt.
Skirts of this style would never be toiled because they are altered to fit throughout the process of having them made and need to be made in the final fabric to check the drape of the fabric is correct.
The bodice was toiled twice. The first toile was made to the original body measurements and the second was altered to fit Kayleigh at the time of her appointment. Her waist circumference had reduced by 8cm from her original measurements and so the skirts were then altered to fit.
The belt required 3 extra eyelets to reduce to fit the new waist circumference.
At every stage Kayleigh was asked if she was happy and at no point did she tell us that she wanted to bring a friend or family member to her fittings. We would have happily arranged appointments out of standard business hours if she had asked us.
We have photos of a very happy bride to be at Kayleigh’s final fitting which was nine days before her wedding. As with all of our brides, she was given full length appointments and asked repeatedly if there was anything she was unhappy about. The only changes she asked us to make were to reduce the sleeve puff volume, lower and reshape the front neckline and shorten the circular skirt to above her knee.
It is not normal to have a first fitting four weeks prior to a wedding, but unfortunately the pandemic has affected time scales within our business. When staff have returned from self isolation, they have all worked extra hours, longer days and weekends to compensate for their absence.
As soon as we read the terribly sad email from Kayleigh’s mother informing us of the broken zip, we immediately asked her to bring the skirt back into the studio. We were then informed that she was in Leamington Spa. Erica offered to drive to collect the skirt, fix it on Sunday and personally deliver it back Kayleigh in Derbyshire ready for her wedding the following day. Our offer to help was refused.
We have been creating beautiful bespoke bridal wear since 2010 and have a wealth of knowledge between our talented team. We ask repeatedly at every fitting if a bride is satisfied. Unfortunately if a bride signs to say she they are happy when in fact they are not, we have no way of knowing if that is not the case.

It was an absolute pleasure working with you. Your dress is so different and you have such style Alex! The photos are stunning - thanks so much for sharing with us xxx keep in touch! xxx

You are so welcome! We thoroughly enjoyed getting to know you and the photos of the veil are just dreamy! 🌈 wishing you a happy marriage! 💗

We always love using alternative colours and fabrics to our usual choice in ivory! You were so fun to work with! Thanks so much for sharing your gorgeous photos. You and your wife make the perfect couple and we wish you a lifetime of happiness xxx

Thanks Heather. Thanks for your kind words. Your dress was a dream to work on. I will miss our appointments. It was so lovely to work with you! Keep in touch! X

Thank you Lauren! We absolutely LOVED working with you. The photos are sensational. Wishing you a long, happy and healthy marriage! Love ESHQ xxx

You look like you have stepped out of Vogue Gracy! An absolute pleasure to work with and we are so excited to see the professional photos. Congratulations again! Keep in touch xxx

Thank you so much for your kind words Jacque - it was so lovely to work with you for your wedding after your beautiful sister! You looked absolutely stunning on your big day xxx

Thanks Becky! Your photos are amazing - you were such a gorgeous bride! Wishing you a very happy married life - keep in touch x x

It was an absolute pleasure to work with you Sarah. What a gorgeous bride you made and I wish you many years of happiness. I look forward to working with you again next year for your big 1st anniversary celebration! Xxx