Trunkwell House Reviews

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• Stephanie Sent on 10/10/2023
  5 out of 5 rating

  5.0
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  Amazing & perfect!

  From begining to end I can not fault them! So friendly and did everything they could to have our day as we described!
• Anon Sent on 26/06/2023
  1 out of 5 rating

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  AVOID this venue at all costs!

  I made the mistake of dry hiring this terribly run venue for my wedding.
  
  You get lured in by the price, being more affordable in comparison to others, but in the end you cause yourself more stress and paying more money finding suppliers to make their shabby tent of a marquee look presentable with draping to cover their dirty marquee linings and flooring to cover the drab dark grey carpets that clash with any wedding decor.
  
  Bedroom door locks weren’t working, nor showers and toilet flushes in ‘suites’ that are over priced for the lack of basic facilities you get. The venue manager or whoever was at the reception, Sophie, has no care in the world to resolve issues when reported or help direct suppliers though this is in the contract, the unhelpful maintenance manager refused to help us test the awful sound system before the ceremony, nor dismantle a dance floor we never asked for in time for our religious ceremony (leaving me, my husband and father in law having to do this ourselves on what should have been our special day). The venue’s mic repeatedly made an awful high pitched sound, ruining speeches.
  
  We paid extra for cleaners who never showed up to clean the toilets for guests, leaving it to get filthy quickly as it absolutely cannot be kept spotless for its maximum capacity of 350 guests (3 very squashed cubicles in each of the male and female toilets is not enough, making guests queue for far too long). Again, no venue manager was anywhere to be seen to help stock up on toilet paper which also ran out.
  
  Their recommended decor supplier, Seventh Heaven, also didn’t bother to collect and move items no longer needed (though Trunkwell are so keen strict on external suppliers having to leave the venue as they found it), leaving me and my husband and family having to move decor and vacuum the venue in time for our religious ceremony when it was their responsibility to leave the venue as they found it.
  
  We were promised a continental hot breakfast, but instead were left with cereal and some stale pastry. To top it all of, when raising the issues we faced to the owner Swapandeep and the wedding coordinator, Lauren, they both took no accountability or showed empathy and instead, were trying to turn the tables on us?! After we tried to hard to save our wedding day with absolutely no support from their team?! Ridiculous service, poor facilities, please save yourself the stress and avoid this venue at all costs. My sister-in-law got married at Fennes and had such a smooth experience if you’re looking for a good dry hire venue, do not bother with Trunkwell House.
• Martin P. Sent on 13/03/2023
  3.8 out of 5 rating

  3.8
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  A few issues but overall it was a good day

  I'm going to keep this short
  
  We were advised that our florist would be able to access the venue from 8am, when they got there there was no one to let them in to start decorating, the venues OWN DJ had also arrived for 8am but with no one to let him in he (the venues own DJ) made a decision to lift a farm style gate off the hinge to allow access to the marquee. When a member of staff finally arrived they shouted at our florist.
  
  We were guaranteed the bedrooms for the night before included in the price but days before the wedding the asked how we were going to pay, the wedding planner who had agreed it in the price had left so they would not honour it resulting in have go tell our family members that they would need to find accommodation last minute.
  
  We were married on the 30th July, be aware that the marquee gets very very hot even with all the doors open, and the 2 air conditioning units do not really have an effect.
  
  Near the end of the evening we were asked if we wanted the remaining cake to be stored for us to take with us in the morning, but come the morning it turns out that the just left it on a counter in the marquee kitchen with no covering resulting in over half of our cake being stale and wasted.

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• Carly S. Sent on 07/10/2021
  5 out of 5 rating

  5.0
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  Amazing amazing

  Best day ever amazing team beautiful venue i loved it! I’d love to go back and do it all over again.
• Anonymous Sent on 13/03/2019
  5 out of 5 rating

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  Mr & Mrs Melita

  Hi Hannah
  Yes settling in well, just feels very weird at the moment.
  We had such an amazing day with thanks to you guys there. You have just been amazing from the start right up until the end. Nothing was too much effort for you. All our guests said it was the best wedding they have been too! And how amazing the venue and staff were! From the bottom of our hearts we thank you so much for everything you have done for us. You truly are one in a million.
  We have made so many friends from our wedding too. And if it's ok we would love to pop in and see you after our honeymoon? (Obviously book a slot to see you!)
  We will be poping a review up in the next few days too??.
  Thank you again. Words can't express how grateful we are. you are amazing!!
  See you soon
  Mr and Mrs Melita.
• Dilwar Sent on 11/10/2018
  1 out of 5 rating

  1.0
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  Avoid at all costs

  Only writing this to avert anyone else from making the mistake of booking this venue for their wedding like I did. As soon as they have your deposit they will lose complete interest in providing any kind of service. We hired the marquee for a summer wedding. The marquee linen was disgustingly dirty and the flooring is like a springboard which completely destroyed our wedding cake. The venue has no running water which we and our catering team were not informed of. The portable toilets they provide ran out of water halfway through the event which i am told has happened on previous occasions and yet has not been resolved. This left my quests unable to flush the toilets or wash their hands. On top of the sorry state the venue was in, it turns out they had another wedding in the venue two day's before and hadn't cleared up which meant they were cleaning well into the start of our wedding. I had raised my concerns with the venue months before the wedding but to no avail. This was a once in a lifetime event for me and my wife and Trunkwell House royally messed it up. Their response to all the issues is that they were not aware or guests hadn't approached them to complain which in someways would be fair had it not been for the fact staff were nowhere to be seen on the day. My advise to anyone considering this venue is STAY AWAYYYYY.

  Trunkwell House's reply:

  Dear Dilwar, We have already replied to all the queries that have been mentioned above and would like to re-iterate again. We dry hired the venue and we request the caterers to come and see the venue and facilities which was sadly not done. When the company were setting up your cake my operations manager did actually notice that it hadn’t been put together properly and commented on this because they hadn’t aligned the internal dowels correctly so this is another thing that we couldn’t control. It is unfair to say that we had no interest in your concerns as you emailed me previously and I came straight back to you. You wanted bedrooms the night prior but these weren’t available and you also wasn’t happy with your booking. There weren’t any issues reported with the toilets and there was also staff tidying these and the water was working fine. We have never had previous issues with the toilets so I’m not sure what the decorators would be referring too. The guests weren’t directed to the house because no one told us there was an issue with the toilets. Any venue have would have back to back weddings and all was done to keep the venue ready for your wedding.
• Laura Sent on 13/03/2019
  5 out of 5 rating

  5.0
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  Laura & Andy

  Hi Hannah,
  
  I just wanted to say thanks again to you, Tony, Hannah and the rest of the team for making Saturday such an amazing day. We had the best day, it was everything we wanted and we really couldn't have asked for anything more. We really appreciate the effort you all put into making it such a perfect day for us. I've left reviews on your Facebook and trip advisor pages, bit just wanted to drop you a personal note to say thanks too.
  
  Laura & Andy
• Anonymous Sent on 13/03/2019
  5 out of 5 rating

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  Beautiful Venue

  Hi Hannah & Tony,
  
  Hope you’re well.
  Apologies for the delay but we just wanted to say thank you so so much for everything in the run up to the wedding, on the day and the following morning.
  We had the best day and couldn’t have asked for anything more. You even booked the weather in for us! haha
  Trunkwell is such a beautiful venue and you made our day just perfect. We will never be able to thank you enough for that.
  
  Mr & Mrs Mowzcan
• Anonymous Sent on 13/03/2019
  5 out of 5 rating

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  Fantastic Day

  Hi Hannah, and team.
  
  I just want to say a massive thank you for making our day the best day of our lives.
  
  We had such a fantastic time, everyone commented on how great everything was from the food to the layout. We really couldn’t have asked for more.
  
  I wish I could do it all over again.
  
  You are all amazing and we can’t thank you enough.
  
  Lots of love Mr and Mrs Hems.
• Anonymous Sent on 13/03/2019
  5 out of 5 rating

  5.0
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  Thank you

  Hey Hannah
  Just want to say a massive thank you for everything you have done for us!! Saturday was amazing, everyone said how it was the best wedding they had ever been too. The day was everything and more than me and Jack could have ever asked for :) I wish we could do it all again this weekend. All of your hard work didn't go unnoticed, so thank you! Evie is still talking about you too :)
  Thank you again
  Zoe Hooper (trying to get used to that still haha)

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