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The Secret Garden Reviews

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Reviews

5.0 out of 5 rating
68 reviews
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100% Recommended by couples

Badges

Hitched Wedding Awards 2024 Winner
Hitched Wedding Awards 2023 Winner
Hitched Wedding Awards 2022 Winner
  • Amy
    Amy Sent on 23/12/2023
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    Wedding of dreams

    If you haven’t booked The Secret Garden for your event yet what are you waiting for!
    The Venue = Just Perfect
    The Staff = Amazing, Helpful & the nicest people
    The Food = Truly delicious
    The day went so smoothly. It’s such a professional set up with the best touches! It was like friends running the show.
    All of our guests commented on how superb the day was and they especially loved the custom dessert set up they allowed us to create.
    The Secret Garden = The BEST

    The Secret Garden's reply:

    Dear Amy,

    Thank you so much for your lovely review and these gorgeous photos! What a wonderful day it was, and we were so lucky to be your hosts! We hope to welcome you back for a Pudding Night one day!

    Love from Alisha, Amy & the whole team x
  • I
    Izati I. Sent on 28/12/2023
    4.8 out of 5 rating
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    Perfect and effortless

    The first and only place we viewed, we fell in love with it straight away. It fits our personalities our vibe and the size of our wedding. We wanted an intimate feel although we had around 60pax for our day reception, they were all important people and they loved being there.
    The team is the most amazing! Very accommodating, very understanding, makes everything looks easy. Never made me feel like I’m asking for something silly or too big. Very responsive even though my queries were during summer peak season as our wedding was in November. And no fault at all for everyone working on our big day and evening. All the guests keep talking about how great they have all been.
    Food is perfect too, for day and evening.

    The Secret Garden's reply:

    Dear Izati,

    Thank you so much for your kind words!

    Congratulations again from all of us here, it really was such a lovely day, thank you so much for choosing us!

    We hope you are both keeping well
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  • Louise
    Louise N. Sent on 27/12/2023
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    Fairytale wedding

    We had a twilight wedding at the secret garden on the 10th of November 2023. Alisha, Amy and the team made our wedding feel like a dream fairytale. Originally our ceremony was to be in the glass house but due to weather it was not possible but Alisha and Amy created the most dreamy set up in the chapel for us both and it blew me away!. They went out and bought lanterns and other bits, moved all the plants from the glass house and decorated the chapel so beautiful I couldn’t have imagined a more beautiful ceremony and I was over the moon. After my wedding car didn’t show up and pushed us back for time, they made all my stress go away once I arrived and kept Luke and the guests happy while they waited for me us to arrive. The music and food provided in the package and all the staff were amazing! Everyone had such a great time. I was so happy we chose the secret garden as our venue the and the twilight option meant that we had a nice intimate relaxed experience and with all our friends and family, with all the twinkle lights and candles it felt really magical like a fairytale.

    The Secret Garden's reply:

    Dear Louise,

    Thank you so much for your gorgeous message and sharing these stunning photos!

    It really is so special to hear how much you enjoyed your day, it really is a dream come true for us to hear that you had a fairytale day! We all wanted you to have the Glasshouse ceremony you had envisioned and we are so pleased that you were happy with how it turned out!

    With your gorgeous decorations and the twinkly lights, it really was a stunning evening!

    We hope you're both loving married life and wish you all the best!

    Lots of love, Alisha, Amy and the whole team x
  • Poppy
    Poppy S. Sent on 08/01/2024
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    A day to remember 🤍🩷

    Wow, our wedding day, where do we start?
    Well it seems only right to thank the people who created a day that we could have only dreamt of that The Secret Garden team made our reality.

    Genuinely, thankyou! You guys are incredible! Right from the very first point of contact you guys were just amazing, you provided stability with planning, organisation, helped us with decision making when we asked for input and just over all fabulous! The planning team were quick to respond and so informative, alongside helping us get the best out of our day with our budget, keeping the special elements and not making it feel or appear more budget-like. At no point did we ever feel obliged or pushed into anything and generally, we just felt well supported throughout the process.

    During the process, we went to the venue on several occasions to meet with staff and discuss our plans, and primarily, their attitude was always "how can we help you? What can we do to help give you the most special day". Alongside this we always felt comfortable, it was never forced and always had a laugh. Every member of staff is just so natural at their job. Having now had our wedding building these relationships was important because essentially, they are a part of your special day; it was so well integrated and natural, we didn't know they were there, in a staff capacity - they felt as though they were a part of our guest part.

    On the day, we were expecting hiccups, purely because, like everyone, nothing ever goes straight forward. But to mine and Issac knowledge and feelings, everything was perfect and it really was only a day we thought we could dream of.

    Alisha was our point of contact throughout the most part of the day and what a fab job she did. She helped direct us in doing something neither of us knew what we are doing, helped keep us calm and kept it nice, settled and well organised. In moments that we were having couple photos, or otherwise preoccupied, they ensured the comfort of our guest and maintained such a lovely atmosphere. Every single guest approached us during and after to explain it was the best wedding the had been to, from the organisation, to the food, the staff and the destination. We feel really privileged to have had our day shared with our family friends and members ot The Secret Garden.

    Food - now this was important to us... Purley because we're foodies, not necessarily for fancy food, but just in general. The chef team absolutely smashed it!! We had walking canapes to start, as we are not a particularly formal family and though we are traditional in some aspects, we equally did not want a three course sit down meal. This allowed us the opportunity to interact with everyone who came to share our day with us; but also feel the hunger hole that people were beginning to feel.

    It was a nice touch, because I think staff had noticed that Issac and I had not managed to have any, due to talking and they had put a lovely selection on our table. So then the main, wow! INCREDIBLE!! The team catered well for allergens and intolerance and ensured that everyone was happy. Every body complemented the meal and of course the desert!! Anyway we could go on about food for ages, but just know, the food is delicious! We chose the BBQ for the evening and though Issac and I didn't have any because we were full from lunch, it went down a treat!!

    We provided some decorations, as well as The Secret Garden supplying some too, and they really did do it justice! They created the atmosphere and vibe that was exactly what we were after. They moved our beautiful flowers from the chapel to the main room, so that they could be admired throughout the whole day, as they were exceptionally beautiful - big shout out to Loullabells florist! The flowers were particularly special as they were a discrete part of our granddad's being present, though not physically with us, it was a resemblance of their favourite flowers.

    Everything was just amazing!!

    Moving on through the day to the evening, we used Boombox, who is recommended via the venue. Though this is not The Secret Garden's fault, we and guest were disappointed with them as DJ's. We had a poor experience with their organisation in the build up to the meeting, forgetting about scheduled meeting to attain our music choices etc, alongside this, they did not play songs that we had asked for, including genre. The quality of music felt poor and they did not mix music well. I guess from our personal experience with them, our recommendation would be for Boombox not to be part of the package, or not to suggest them.

    As I say the above recommendation, is not Secret Garden's fault, and by no means ruined our day, it was something we had both picked up on, as did our guests.

    Anyway, we want to thank the team for absolutely everything!!! Even when we went to collect everything the following day, they ensured that our Bouquets were in water to ensure preservation.

    The Secret Garden are amazing, the venue and staff we cannot recommend it enough. Thankyou!!!!

    The Secret Garden's reply:

    Dear Poppy & Issac,

    Wow, reading this absolutely gorgeous message has brought a tear to my eye! Thank you so much!

    What an absolutely incredible day it was and I feel so privileged to have been there with you on the day. Yourselves and your guests were so kind and appreciative to all of the staff on the day and the atmosphere was so wonderful!

    We are so sorry to hear that you did not have the perfect experience with your DJ and we will look into this further.

    We hope you're both living your best lives and wish you lots of love and happiness!

    Love Alisha, Amy & the whole team x
  • Andrea
    Andrea Sent on 30/10/2023
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    Amazing Venue & Team

    The Secret Garden is such a beautiful venue and the team were so accommodating! Our day was truly incredible and that is all thanks to the team, their flexibility and professionalism. My vision was completely understood and I was so pleased when I got to see it all put together. The food was also incredible!! I genuinely couldn't have asked for a better day - highly recommend!

    The Secret Garden's reply:

    Good Afternoon Andrea.

    Thank you so much for your lovely words and 5 star review.

    Thank you for choosing us as your venue and trusting us with your special day. We are so glad that we managed to deliver exactly what you were hoping for.

    We wish you and Daniel the best of luck and lots of happiness in your married life together.

    Please do come back and see us!

    Best Wishes,

    Amy, Alisha & The Secret Garden Team
  • Peaches
    Peaches A. Sent on 06/10/2023
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    The perfect venue

    I had the most perfect wedding day at this venue. The staff went above and beyond throughout the whole wedding planning process and the day. The venue itself is beautiful and our guest couldn’t stop talking about how good the food was. Thank you so much for making our wedding day super special ❤️

    The Secret Garden's reply:

    Thank you so much for your lovely words. It was an absolute pleasure to be a part of your special day, thank you for trusting us and choosing us as your venue. We wish you and Maarten a lifetime of happiness together.

    Best Wishes,
    Amy & The Secret Garden Team
  • H
    Hazel Sent on 24/12/2023
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    The best day ever!

    The Secret Garden made planning our wedding so easy. They were extremely professional and helpful during the planning stage and also on the day. I would recommend them in a heartbeat!

    The Secret Garden's reply:

    Good Morning Hazel,

    Thank you so much for your kind words.

    Thank you for choosing us as your venue! We have loved sharing this journey with you.

    We wish you and Arron a lifetime of happiness together!

    Best Wishes,
    Amy, Alisha and The Team at Secret Garden
  • J
    Jasmine S. Sent on 21/08/2023
    5 out of 5 rating
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    Most amazing day ever !

    We had our wedding here on the 12th august 2023 and what can I say it was the most special day I could ever of asked for . From them moment my partner arrived and then I arrived amy and alisha were on hand to talk us through what was going to hand and nothing was to much to ask. The bar and food staff were absolutely incredible so happy and provisional .
    We choose to have the 3 course meal were guest had the choices between starters - Lamb kofta , pork belly and Cheddar Croquettes
    Mains- beef , chicken and salmon
    Desserts biscoff Cheesecake, brownie or creme burlee.
    Then me had the evening bbq
    And every single dish was incredible all my guest were absolutely raving about the food and are still talking about it .
    The day ran so smoothly thankyou to amy , alisha and the team and made mine and my partners day one to truly remember and treasure for the rest of our lives.

    The Secret Garden's reply:

    Hello Jasmine,

    Thank you so much for your lovely message, we are so so happy to hear you both had the most amazing day! It was such a pleasure to be part of the day and the planning before hand.

    We wish you a very long and happy marriage together.

    Lots of love, Alisha, Amy & the whole team! x x x
  • P
    Phoebe Sent on 12/12/2023
    4 out of 5 rating
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    Wonderful venue with a few hiccups

    We had a fantastic wedding at the Secret Garden, the venue itself is beautiful and set up well for weddings (games, great space for dinner and then dancing, good bar etc). The food was excellent and prompt, we had multiple compliments on this afterwards. The only downfall was with the wedding coordinator setup in the run up to the wedding and then on the day, we had multiple wedding coordinators and someone on the day who we never met. I regularly felt like I needed to check things were sorted on the day and wasn’t convinced they were briefed on everything as they were not the coordinator at our final meeting. This added additional stress which you would hope to avoid at a venue like this. We had a fantastic venue manager in the afternoon / evening (Mas from memory) and this really made up for the above. Based of all other reviews, I think we were just unlucky with people leaving (multiple reasons) and annual leave.

    The Secret Garden's reply:

    Dear Phoebe,

    Thank you for your review, and we are pleased to hear that overall you were happy with the venue itself.

    We always appreciate all feedback so that we can look to improve, and we are sincerely sorry that your wedding day was anything less than perfect for you!

    We hope to continue discussions with you to resolve this issue.

    Congratulations again from all of us at the Secret Garden!
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