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Weddings

The Moat House Hotel Reviews

The Moat House Hotel

The Moat House Hotel

Stafford, Staffordshire
5.0 out of 5 rating, 148 reviews
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Reviews

5.0 out of 5 rating
148 reviews
  • Quality of the service
    5 out of 5 rating
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  • Professionalism
    5 out of 5 rating
  • Value for money
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  • Flexibility
    5 out of 5 rating
100% Recommended by couples

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Hitched Wedding Awards 2024 Winner
Hitched Wedding Awards 2023 Winner
Hitched Wedding Awards 2022 Winner
  • D
    David K. Sent on 26/01/2024
    5 out of 5 rating
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    Emily...chloe...vikki

    Our wedding experience with the moat house was fantastic from start to finish..the wedding coordinator was superb...we felt very special, one very small disappointment was the lady on reception was rude , my wife arrived on boxing day she was not very helpful to her & guest hairdresser .This did not spoil our perfect day just thought I needed to mention it .

    The Moat House Hotel's reply:

    Thank you for taking the time to share your feedback with us. It was a pleasure to be a part of your special day. I do apologise for the service you received whilst Mandy was checking in to the hotel. This is not our usual standard and the member of staff in question will be receiving additional training, so that we can ensure our high standards are maintained in order to rectify the issues you have raised.
    I am so glad this did not hinder your enjoyment of your special day. We wish you both the very best in the future and hope to see you both soon.

    Huge congratulations to you both.

    Best wishes

    Emily
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    Ryan C. Sent on 30/01/2024
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    The Best Day of Our Lives

    We got married on October 31st and The Moat House looked absolutely amazing at the height of autumn. Emily Hewitt did a fantastic job of taking care of the day and we couldn’t be happier with how everything turned out. We’d definitely recommend this venue to any couple who are looking for their marriage!

    The Moat House Hotel's reply:

    Thank you so much for your lovely feedback! It was a pleasure to meet you both and your family & friends. Your décor was amazing! Also, the phone... WOW!! We wish you the best for the future. I am sure we will see you soon.

    Best wishes

    Emily and The Moat House Weddings & Events Team!
  • Z
    Zara K. Sent on 15/11/2023
    5 out of 5 rating
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    Seamless from start to finish

    From the very first viewing of the Moat House we knew it was where we wanted to get married. The grounds were incredible and a perfect backdrop for photographs and the rooms were exactly what we were looking for space and set up wise. The price was right and we booked up a couple of weeks after our first visit.
    From then each member of the wedding team were fantastic. They had a member of the team leave not long after we booked our wedding and who we had had most dealings with, Emily was then introduced to us and she made me feel at ease immediately with her capabilities. No matter when, or what time of day I had burning questions to ask in relation to our day my messages were responded too almost immediately, and what I found most impressive was that any one in the team was able to respond to me and give me an answer, they all knew who we were, what stage we were at and how to answer our questions - and I had a lot of them!! Nothing was too much for the wedding team at The Moat House, from small changes to the menus, catering to individual needs, to fussy children, and tweaking details here and there.
    Every month from 12 months out we had an email sent to us helping us countdown and give us tips, dates for our diary or a heads up for any official meetings we needed to have at the Moat House.
    I was NEVER left wondering what I needed to do, when or what we needed to pay or chase for meetings. It was all in order and organised well in advance.
    Our day came and we received many a compliments on how fabulous and seamless our day ran from start to finish. Our guests complimented Emily and her professionalism and her ability to deliver our day this way.
    Emily took on my vision of how I wanted the ceremony room and the wedding breakfast room to look and "smashed it out of the park" - it was better than I ever imagined it would be!! Emily took the time to check on my husband and I individually throughout the day, asking if there was anything else she could do for us, and finally before heading home for a well earned rest!! Thank you all for making our wedding day everything we dreamed it would be.

    Mr & Mrs Stubbs

    The Moat House Hotel's reply:

    Thank you so much for your lovely feedback! It was a pleasure to meet you both and to coordinate your wedding day and I am very glad you enjoyed it. We wish you the best for the future. I am sure we will see you soon.

    Best wishes

    Emily and The Moat House Weddings & Events Team!
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  • Leanne
    Leanne Sent on 21/09/2023
    5 out of 5 rating
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    Perfect Day

    We had our wedding day on 10th September and could not have asked for more. Both Emily and Chloe were fantastic at organising our day, making suggestions and ensuring everything went as planned. Nothing was too much trouble. All the staff are pleasant and helpful. Would highly recommend.
  • Stephanie
    Stephanie H. Sent on 23/11/2023
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    Amazing service

    Amazing setting, great weather and fabulous service. The team catered for the needs of my guest really well and provide an amazing service
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    Amy S. Sent on 19/09/2023
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    Beautiful venue and brilliant staff!

    The venue is beautiful and completely ideal if you want an outdoor wedding. The staff are very accommodating and will help whenever they can! Our day was perfect from start to finish.
  • Karen
    Karen P. Sent on 31/07/2023
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    Where do we even begin

    My husband has terminal cancer and a gift of a wedding contactrd the moat house hotel to see if they would be willing to donate their services to us free free
    I'm so glad that they said they were willing to help as we had the most magical day ever. If we some truly magical photos that I will always treasure and a day that was filled with love and aughter.
    From 1st point of contact with nicola and the entire day was faultless. We will forever be thank full to the whole team. Thank you to every single member of staff who made out day so special. I would highly recommend any one to get married here
    Beautiful surroundings where we had some amazing photos.
    Thank you again xx

    The Moat House Hotel's reply:

    Thank you for your lovely feedback!

    We are so glad that we were able to make your day so special.

    All the best.

    Emily, Vicky, Tom, Nichola & The Moat House Wedding Team x
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    David C. Sent on 11/07/2023
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    Professional and friendly

    The Moat House is the perfect venue for a wedding. We were married on 1st July and the day was perfect throughout. The staff were very attentive yet not overpowering and worked well with the other providers.
    Would not hesitate to recommend them

    The Moat House Hotel's reply:

    Thank you so much for your lovely feedback! It was a pleasure to run your wedding day and I am very glad you enjoyed it. We hope you had a lovely honeymoon and wish you the best for the future. I am sure we will see you soon.

    Best wishes

    Emily and The Moat House Events Team!
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    Sam W. Sent on 19/07/2023
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    Totally amazing

    Vicky & the team couldn’t do enough for us leading up to the wedding & on the day ! Everything from start to the day itself was totally flexible and carried out to perfection, the venue ,food and Their recommendations for suppliers are amazing. 100% would recommend

    The Moat House Hotel's reply:

    It was an absolute pleasure to host your special day at the Moat House. Thank you for your wonderful feedback and I am so glad you had an amazing day, look forward to seeing you on many an anniversary.

    From us all at the Moat House, we wish you a wonderful marriage. Don't become strangers.

    Thank you again for your lovely feedback.

    Vicky and The Team
  • Spardoe97
    Sophie P. Sent on 04/07/2023
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    Wedding 16.06.23

    We got married at The Moat House on the 16th of June and the day was everything we could have dreamt of and more. The staff were amazing throughout the whole planning process and ensured everything went smoothly on the day. They were so polite to us and our guests and nothing was too much trouble. Emily and Victoria dealt with us mostly when planning and were just amazing the whole time. We couldn’t have chose a better venue, the grounds were just perfect, everything was and we just loved our day so much thanks to the fantastic team here.

    The Moat House Hotel's reply:

    Thank you so much for your lovely feedback! It was a please to run and be apart your special day. We wish you all the best for the future and hope we see you soon.

    Don't become strangers!

    Best Wishes

    Emily, Vicky and the Moat House events team
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