Mercure Box Hill Burford Bridge Hotel Reviews

Mercure Box Hill Burford Bridge Hotel
Dorking, SurreyReviews

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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
Badges






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Featured
Samantha Sent on 10/06/20245 out of 5 rating-
Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
More than we could have asked for
We got married last weekend with the ceremony at a local Dorking church and then reception and wedding breakfast at Burford Bridge and we couldn't have asked for more.
Kiki and her team are just fantastic, communication is clear, well-timed and stress-free. All questions were answered in a timely manner and we had a full understanding of the process and timings as we stepped into the day; we were truly able to be the guests of honour rather than the hosts as everything was taken care of!
Leading up to the big day, we met the chef, had a fab tasting session, and met the ops manager who recommended the most fantastic red wine which hadn't yet been added to the menu but knowing how delicious it was ensured we had a glass for our tasting - very fortunate as this is the wine we ended up choosing to accompany our meal. I don't think we would have received these personal touches and attention to detail from any other venue.
Kiki liaised with all the suppliers for the wedding so again this was 100% stress-free for us. They laid the tables, placed all of the favours, toys for the younger guests and place cards exactly as planned so when we walked in the evening before we rested easy knowing everything was in place. I'm not sure if you can put a price on how great it feels to sleep well the night before!
We also had a huge room to get ready in the morning of the wedding, loads of room for me, my mum, my bridesmaids and two hair and makeup artists. They even brought through fresh fruit, breakfast sandwiches, fresh coffee and tea to order etc. nothing was too much trouble.
We ended up staying for three nights (the night before the wedding to the night after) as did family who had travelled from further afield and everyone was delighted with the hotel, location and services.
We can't thank Kiki the team enough for making our day as smooth and stress-free as it was. What a weekend! 100% recommend Burford Bridge.We got married last weekend with the ceremony at a local Dorking church and then reception and wedding breakfast at Burford Bridge and we couldn't have asked for more.
Kiki and her team are just fantastic, communication is clear, well-timed and stress-free. All questions were answered in a timely manner and we had a full understanding of the process and timings as we stepped into the day; we were truly able to be the guests of honour rather than the hosts as everything was taken care of!
Leading up to the big day, we met the chef, had a fab tasting session, and met the ops manager who recommended the most fantastic red wine which hadn't yet been added to the menu but knowing how delicious it was ensured we had a glass for our tasting - very fortunate as this is the wine we ended up choosing to accompany our meal. I don't think we would have received these personal touches and attention to detail from any other venue.
Kiki liaised with all the suppliers for the wedding so again this was 100% stress-free for us. They laid the tables, placed all of the favours, toys for the younger guests and place cards exactly as planned so when we walked in the evening before we rested easy knowing everything was in place. I'm not sure if you can put a price on how great it feels to sleep well the night before!
We also had a huge room to get ready in the morning of the wedding, loads of room for me, my mum, my bridesmaids and two hair and makeup artists. They even brought through fresh fruit, breakfast sandwiches, fresh coffee and tea to order etc. nothing was too much trouble.
We ended up staying for three nights (the night before the wedding to the night after) as did family who had travelled from further afield and everyone was delighted with the hotel, location and services.
We can't thank Kiki the team enough for making our day as smooth and stress-free as it was. What a weekend! 100% recommend Burford Bridge.Mercure Box Hill Burford Bridge Hotel's reply:
Hi Sami and Iain,
Thank you for leaving such a lovely review and your kind words . It's an absolute pleasure to help coordinate your big day last weekend! We're glad that everyone enjoys the day with nice weather and finds it amazing! Thank you so much for having us :)
We wish you a lifetime of happiness together!
Best regards,
Kiki and Burford Bridge Hotel Team -
Quality of the service
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Andrew Sent on 27/01/20254.4 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 4 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 4 out of 5 rating
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Flexibility 4 out of 5 rating
Wonderful Winter Wedding
This venue was exactly what we wanted for our wedding.
- A nice large old barn
- Enough extra space so being indoors for winter wasn't a problem
- Separate space for child care available
- Lots of hotel rooms for our guests from further away
- Nice grounds for if it wasn't raining
- Close enough to London for evening guests
We worked with Kiki at the hotel to arrange the wedding and she was professional and helped us make the day go well. The food was good, and everything provided (chairs, tables etc) was of good quality.This venue was exactly what we wanted for our wedding.
- A nice large old barn
- Enough extra space so being indoors for winter wasn't a problem
- Separate space for child care available
- Lots of hotel rooms for our guests from further away
- Nice grounds for if it wasn't raining
- Close enough to London for evening guests
We worked with Kiki at the hotel to arrange the wedding and she was professional and helped us make the day go well. The food was good, and everything provided (chairs, tables etc) was of good quality.Mercure Box Hill Burford Bridge Hotel's reply:
Dear Louise and Andrew,
Thank you so much for your lovely review! It's our pleasure to be a little part of your special day! It really means a lot to all of us to have contributed to making your day so special and memorable!
Wishing you both endless love, happiness and beautiful moments together!
Best regards,
Kiki and the Burford Bridge Team -
Quality of the service
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Jade Sent on 30/11/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
5 Star Wedding Venue
We got married at Burford Bridge Hotel last month (October 2024) and had the best day ever thanks to the Wedding Coordinator Kiki and the fantastic team.
Why we would recommend Burford Bridge:
- THE VENUE: Is in 'An Area of Outstanding Natural Beauty'. The surrounding area is stunning and the hotel has beautiful gardens overlooking Box Hill. The Tithe Barn is a gorgeous, rustic setting for the day. The Tithe Barn also has its own bar and private areas for wedding guests. There is a large getting ready room for the bridal party to use on the morning of the wedding, and the staff surprised us by bringing up breakfasts and drinks for everyone!
- THE HOTEL: We wanted a barn wedding, and having the hotel on site too was a real bonus. Our wedding was on Saturday, but we stayed at the hotel for 3 nights (Friday, Saturday, Sunday). Many of our family/friends had to travel to attend our wedding, and they also stayed at the hotel. The rooms are spacious and there's a good breakfast in the mornings. Having all of the set up/wedding ceremony and reception/hotel rooms etc all in one place took the stress out of the day.
- THE TEAM: The whole team at Burford Bridge were so accommodating. They were flexible and nothing was too much trouble. The communication was great: from booking, to the delicious menu tasting, answering my thousands of questions via email! The staff put many personal touches into our day.
Special thanks to Kiki and Mary.
- THE DAY: The day went off without a hitch, thanks to the staff taking care of everything. They ensured the day ran smoothly from start to finish, which meant we could relax and fully enjoy our day.
We would 100% recommend Burford Bridge Hotel.
We got married at Burford Bridge Hotel last month (October 2024) and had the best day ever thanks to the Wedding Coordinator Kiki and the fantastic team.
Why we would recommend Burford Bridge:
- THE VENUE: Is in 'An Area of Outstanding Natural Beauty'. The surrounding area is stunning and the hotel has beautiful gardens overlooking Box Hill. The Tithe Barn is a gorgeous, rustic setting for the day. The Tithe Barn also has its own bar and private areas for wedding guests. There is a large getting ready room for the bridal party to use on the morning of the wedding, and the staff surprised us by bringing up breakfasts and drinks for everyone!
- THE HOTEL: We wanted a barn wedding, and having the hotel on site too was a real bonus. Our wedding was on Saturday, but we stayed at the hotel for 3 nights (Friday, Saturday, Sunday). Many of our family/friends had to travel to attend our wedding, and they also stayed at the hotel. The rooms are spacious and there's a good breakfast in the mornings. Having all of the set up/wedding ceremony and reception/hotel rooms etc all in one place took the stress out of the day.
- THE TEAM: The whole team at Burford Bridge were so accommodating. They were flexible and nothing was too much trouble. The communication was great: from booking, to the delicious menu tasting, answering my thousands of questions via email! The staff put many personal touches into our day.
Special thanks to Kiki and Mary.
- THE DAY: The day went off without a hitch, thanks to the staff taking care of everything. They ensured the day ran smoothly from start to finish, which meant we could relax and fully enjoy our day.
We would 100% recommend Burford Bridge Hotel.
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+6 Photos
Mercure Box Hill Burford Bridge Hotel's reply:
Hello Jade and Jake,
Thank you so much for taking the time to leave such a lovely and heartfelt review. It was truly our pleasure to play a role in ensuring your special day was seamless and everything turned out just as you envisioned and we are glad that you truly enjoyed the day as well!
Sending you our best wishes for a lifetime filled with love and happiness! :)
Best regards,
Kiki and the Burford Bridge Hotel Team -
Quality of the service
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Alex Sent on 17/11/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
Absolutely fantastic, they really made the day
All of the staff were so accommodating, nothing seemed like to much trouble. We stayed the night before the wedding and from the moment we turned up everyone was so helpful. On the wedding day from breakfast in the morning all of the staff went out of their way to make sure that everything we needed was available.
Kiki was great at making sure everyone and everything was where it needed to be. It was all beautifully arranged as I had imagined. We are so grateful to all of the staff, and appreciate all of the work they did to help make our day so spectacular!All of the staff were so accommodating, nothing seemed like to much trouble. We stayed the night before the wedding and from the moment we turned up everyone was so helpful. On the wedding day from breakfast in the morning all of the staff went out of their way to make sure that everything we needed was available.
Kiki was great at making sure everyone and everything was where it needed to be. It was all beautifully arranged as I had imagined. We are so grateful to all of the staff, and appreciate all of the work they did to help make our day so spectacular!Mercure Box Hill Burford Bridge Hotel's reply:
Hello Alex and Stephen,
Thank you so much for your wonderful review! We are over the moon to hear that everyone had an amazing time :) It truly means so much to all of us to have contributed to making your day so special and memorable.
Wishing you both endless love, joy, and beautiful moments together!
Best regards,
Kiki and the Burford Bridge Team -
Quality of the service
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Katie Sent on 11/11/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
The best wedding day ever!!
We had our wedding reception venue at Burford bridge this weekend just gone 9th November 2024 and had the best day ever.
The whole team at Burford bridge did an absolutely amazing job at making our day so magical and run so smoothly especially our wedding planner Kiki.
Every single person said they loved the food. I would definitely recommend having your wedding at Burford bridge.
Love the new Mr & Mrs CarpenterWe had our wedding reception venue at Burford bridge this weekend just gone 9th November 2024 and had the best day ever.
The whole team at Burford bridge did an absolutely amazing job at making our day so magical and run so smoothly especially our wedding planner Kiki.
Every single person said they loved the food. I would definitely recommend having your wedding at Burford bridge.
Love the new Mr & Mrs Carpenter-
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+2 Photos
Mercure Box Hill Burford Bridge Hotel's reply:
Hello Katie and Lewis,
Thank you so much for your beautiful review! We are absolutely delighted to know that everyone enjoyed the day :) It was truly an honour to be a part of your wedding celebration (the surprise as well!). It means the world to us that we could help make your special day unforgettable.
Wishing you both a lifetime of happiness and cherished memories together.
Best regards,
Kiki and the Burford Bridge Team -
Quality of the service
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Laura Sent on 26/08/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
Just an amazing perfect day
We had our wedding day at the Burford Bridge Hotel in the Tithe Barn. Kiki and her team made sure our day went without a hitch. Special thanks to her and Manny and all the staff at the Burford. The barn was decorated by To Have and To Hire and you could hear the gasps as the guests entered. We had so many compliments on our venue the decorations and the food. We really did have the perfect day ❤️We had our wedding day at the Burford Bridge Hotel in the Tithe Barn. Kiki and her team made sure our day went without a hitch. Special thanks to her and Manny and all the staff at the Burford. The barn was decorated by To Have and To Hire and you could hear the gasps as the guests entered. We had so many compliments on our venue the decorations and the food. We really did have the perfect day ❤️-
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+6 Photos
Mercure Box Hill Burford Bridge Hotel's reply:
Hello Laura and Dan,
Thank you so much for your lovely message, it means a lot to us! We’re absolutely delighted to hear that your wedding day at the Burford Bridge Hotel was everything you dreamed of. It's our pleasure to be part of your special day and to help ensure everything went smoothly. Your compliments mean a lot to us.
We wish you both a lifetime of happiness and love :)
Best regards,
Kiki and Burford Bridge Hotel Team -
Quality of the service
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Anthony Sent on 23/06/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
Excellent wedding venue
They went above and beyond what we expected. Nothing was to much even when we had to make last minute changes it wasn’t a problem .All the staff was excellent. The wedding organiser Kiki was so friendly and really knew her job. The manager couldnt do enough for us. All the staff on the day was excellent. Would recommend. They know how to look after the gusts. Food was excellent.we also had a child that was unwell on the night. Hotel staff was excellent. Got an ambulance straight away they was assisting while waiting for the ambulance to arrive. Thank you so muchThey went above and beyond what we expected. Nothing was to much even when we had to make last minute changes it wasn’t a problem .All the staff was excellent. The wedding organiser Kiki was so friendly and really knew her job. The manager couldnt do enough for us. All the staff on the day was excellent. Would recommend. They know how to look after the gusts. Food was excellent.we also had a child that was unwell on the night. Hotel staff was excellent. Got an ambulance straight away they was assisting while waiting for the ambulance to arrive. Thank you so much-
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+2 Photos
Mercure Box Hill Burford Bridge Hotel's reply:
Hello Michelle and Anthony,
Thank you so much for all your kind words. Myself and the team are delighted to be a little part of your wedding and walked through this amazing journey with you both. Thank you so much for having us on your special day :)
Wishing you all the best with the future :)
Best regards,
Kiki and Burford Bridge Hotel Team -
Quality of the service
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Smill Sent on 30/05/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
Magical day
Our wedding exceeded our expectations and proved absolutely magical on the day. Burford Bridge was the perfect venue, with great food, plenty of room, an amazing setting and great staff.
Kiki in particular was amazing. She went above and beyond both before the day and on the wedding day itself. She was really helpful, attentive and patient with us!Our wedding exceeded our expectations and proved absolutely magical on the day. Burford Bridge was the perfect venue, with great food, plenty of room, an amazing setting and great staff.
Kiki in particular was amazing. She went above and beyond both before the day and on the wedding day itself. She was really helpful, attentive and patient with us!Mercure Box Hill Burford Bridge Hotel's reply:
Hello,
Thank you so much for such a lovely review. It is our pleasure to help plan and run your big day and we are glad that everyone enjoys the day! Thank you for having us :)
Wishing you all the happiness for your future together!
Best regards,
Kiki and Burford Bridge Hotel Team -
Quality of the service
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Ellen Sent on 02/05/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
The best day of our lives
I can’t thank Kiki enough for helping us with our wedding day. Burford Bridge is truly an incredible venue and the whole team are amazing! The day ran so smoothly and everything was more than what we could of dreamed of. The food was incredible and a massive shout out to Mani who was incredible the whole day . Nothing was too much trouble. I can’t put into words how lucky we feel to have had such lovely staff along side us on our special day.. the food was amazing and hotel rooms were lovely, cosy and everyone commented on how lovely they were.
This truly is a magical venue and I can’t thank Kiki enough for helping us bring our visions to life. Kiki is the most caring , lovely person and worked with us to make sure our day was what we wanted.
We will be forever grateful to everyone at Burford Bridge.I can’t thank Kiki enough for helping us with our wedding day. Burford Bridge is truly an incredible venue and the whole team are amazing! The day ran so smoothly and everything was more than what we could of dreamed of. The food was incredible and a massive shout out to Mani who was incredible the whole day . Nothing was too much trouble. I can’t put into words how lucky we feel to have had such lovely staff along side us on our special day.. the food was amazing and hotel rooms were lovely, cosy and everyone commented on how lovely they were.
This truly is a magical venue and I can’t thank Kiki enough for helping us bring our visions to life. Kiki is the most caring , lovely person and worked with us to make sure our day was what we wanted.
We will be forever grateful to everyone at Burford Bridge.-
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+6 Photos
Mercure Box Hill Burford Bridge Hotel's reply:
Hi Ellen and James,
Thank you so much for your kind words and having trust in us. It really means a lot to our team! It's an absolute pleasure for us to be a small part of your special day and we're glad that both of you truly enjoy this unforgettable day and so as your guests. Thank you for having us :)
We wish you all the happiness for your future together!
Best regards,
Kiki and Burford Bridge Hotel Team -
Quality of the service
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Emma Sent on 21/04/20245 out of 5 rating
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
Unforgettable wedding day
We can’t thank Burford Bridge hotel enough for hosting our wedding reception on 13th April this year. Our wedding was truly perfect from start to finish. We had the Rose package which was really good value for money with lots included. The food was delicious, the wines and Prosecco were really lovely, and the service on the day was fantastic. All the staff went above and beyond to ensure we could relax and enjoy our day, and so many of our guests commented on how flexible and accommodating the staff were. Kiki and Sarah made sure all our requests for the day were noted, Will the manager on the day was really helpful and organised, and Manny who was in charge of the table service was so kind and professional. We honestly couldn’t have wished for a better day. The barn is so beautiful and atmospheric, and the outside space is so lovely too - we were lucky enough to have beautiful weather and we spent quite a lot of time outside getting photos and having drinks etc. Thanks again everyone who helped make our day amazing!We can’t thank Burford Bridge hotel enough for hosting our wedding reception on 13th April this year. Our wedding was truly perfect from start to finish. We had the Rose package which was really good value for money with lots included. The food was delicious, the wines and Prosecco were really lovely, and the service on the day was fantastic. All the staff went above and beyond to ensure we could relax and enjoy our day, and so many of our guests commented on how flexible and accommodating the staff were. Kiki and Sarah made sure all our requests for the day were noted, Will the manager on the day was really helpful and organised, and Manny who was in charge of the table service was so kind and professional. We honestly couldn’t have wished for a better day. The barn is so beautiful and atmospheric, and the outside space is so lovely too - we were lucky enough to have beautiful weather and we spent quite a lot of time outside getting photos and having drinks etc. Thanks again everyone who helped make our day amazing!Mercure Box Hill Burford Bridge Hotel's reply:
Hi Emma and Myles,
Thank you so much for your kind words, it means a lot to us. From planning to the actual wedding day, it's absolutely our pleasure to walk through this amazing journey with you and be a part of your special day! Thank you for having us :)
We wish you all the happiness for your future together!
Best regards,
Kiki and Burford Bridge Hotel Team -
Quality of the service
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