Gileston Manor Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
11 reviews
92% recommend it
Badges
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![Paula]()
Paula M. Sent on 20/06/2023Magical wedding venue with excellent service
We fell in love with Gileston Manor as soon as we saw it. It's the most beautiful location and really has it all: a sea view, beautiful gardens, a stunning house, various cute animals wandering around (alpacas, cats, peacocks, swans...) and accommodation on site. The marquee can be dressed as you want it and the secret garden was a beautiful spot for our ceremony, although there are several options there for where you can hold your service (including a church in the grounds). The team there are warm and will do anything they can to make your day unique and special. All of our guests loved it, and we absolutely adore the place. We can't recommend it highly enough. Thank you Gileston Manor! -
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![Jordanna]()
Jordanna D. Sent on 10/04/2023Low service standard
Gileston manor is a beautiful setting for a wedding, the house and accommodation are stunning.
The owners are lovely, and promise the best, but unfortunately are let down by I feel an unprofessional, sloppy team. I, the bride felt completely lost when we arrived at Gileston manor the night before, for our stay. We had decided to decorate the marquee ourselves, and ended up setting up in the dark with only torches from phones to help as we couldn’t find/ access any light switches. There was nobody on site to speak to.
The morning of the wedding my mother had gone to check about the ceremony, and found spiderwebs and dead bees on the guest chairs, so had to clean them herself. No staff could be found to ask for guidance in the morning.
I was helped by the owner of the manor get to the ceremony, and she gave me some lovely words and reassurance before getting married.
The secret garden where we got married was like a greenhouse, everyone was sweating and fanning themselves down, I’m surprised nobody fainted in the heat. The plan was to have the ceremony outside if the weather was hot, but I guess the wedding team didn’t check the weather? Everyone couldn’t wait to get out of there.
We hired an ice cream tricycle for our guests, but it seemed Gileston manor staff wanted to be in line before our guests and myself! I thought this was extremely unprofessional behaviour. I wouldn’t have minded them having any at all, but to be queuing before everyone else was just rude I thought. The same happened at the evening reception, where I noticed they were eating from the guest set up again.
I also felt our suppliers and string quartet were neglected and treated badly.
They actually asked my mother about getting refreshments as there were no staff offering any help. (Probably in-line for ice cream)? She went to get some water for them from the main house where she was not helped at all by the wedding coordinator who was sat on her laptop.
Our photographer was also put out, as he had a few requests for pictures but was unable to take any as the wedding organiser went against them.
I do believe for the amount of money we paid, a 5* service should have been delivered, and for at least someone to ask the bride and groom if everything was ok?
Some of our guests actually commented on how rude and unapproachable the wedding coordinator was, when she did appear.
I could go on, but feel this is quite enough…
I feel with a professional, quality, large staffed wedding team this place has the potential of being a wonderful fairytale. But I just felt let down and disappointed.Gileston Manor's reply:
Hi Jordanna,
Thank you for taking the time to provide us with this feedback. We appreciate your honesty, and can understand how sharing your experience prevents other bride’s from feeling the disappointment you felt.
We understand how much time, preparation and excitement goes into planning your wedding, and sincerely apologise for ruining what should have been your Special Day.
A few changes have been made since your Wedding last year; in December, we re-established our weddings and how they are run. We have a new Management and Coordination team, meaning all that is promised on your Big Day, is delivered.
We appreciate that this may seem too little too late, as your Day cannot be redone; however, we’d like to emphasise how grateful we are for you providing this feedback.
We would love to build a new relationship with you both, and hopefully the next time you visit Gileston Manor, you’ll leave with wonderful memories.
Kindest Regards,
The Team at Gileston Manor -
Sharon B. Sent on 15/06/2022
Beautiful babyshower
Fabulous day, gorgeous setting in the secret garden room. Staff very attentive. Would definitely recommend -
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![Jordan]()
Jordan B. Sent on 06/05/2022The most incredible day ever! Just perfect!
We cannot thank all at Gileston Manor enough for making our Wedding Day so perfect in every way!
We had the best day ever, all went to plan & all the staff at Gileston Manor worked so hard to make sure everything was amazing! We cannot thank all the team for all that they have done for us not just on the Wedding Day but in all the preparations & changes over the last 18 months!
All our guests have commented on how amazing the venue was & how organised & how fantastic all the staff were!
We stayed all weekend Friday through to Monday & cannot fault a thing!
Lorraine, Wendy & all the team at Gileston Manor worked so hard to make sure our day was planned with efficiency & all details were covered!
Especially Wendy who has been an absolute star thank you so much or everything you have done for us! Putting up with all our changes, questions & queries you really have gone above & beyond & helped us so much!
Everyone we have had dealings with have been brilliant & we are delighted with not just with the amazing attention to detail, planning & service on the day but for all the hard work in the lead up & how accommodating you have all been!
We cannot recommend Gileston Manor highly enough both as a Wedding Venue & a place to stay for any special occasions!
We wish all at Gileston Manor every success & are looking forward to visiting again soon! -
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Jordan C. Sent on 03/05/2022
We just wanted to thank you all so much for making our Wedding Day so perfect in every way!
We just wanted to thank you all so much for making our Wedding Day so perfect in every way!
We truly had the most incredible day & are totally overwhelmed with how fantastic it all was!
We cannot thank all the team at Gileston Manor enough for all that you have done for us.
We had the best day ever, all went to plan & you all worked so hard to make sure everything was amazing!
All our guests have commented on how amazing the venue was & how organised & how fantastic all the staff were!
We cannot thank you all enough or recommend you highly enough. Everyone we have had dealings with have been brilliant.
Not just for the amazing attention to detail, planning & service on the day but for all of your hard work in the lead up & how accommodating you have all been.
Wendy you have been an absolute star thank you so much or everything you have done for us! Putting up with all our changes, questions & queries you really have gone above & beyond & helped us so much!
Lorraine, Wendy & all the team at Gileston Manor we wish you all every success & are looking forward to visiting soon!
Jordan & Craig.x x 😘
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