Skip to main content
Weddings

Fennes Reviews

Fennes More information

Reviews

5.0 out of 5 rating
530 reviews
  • Quality of the service
    5 out of 5 rating
  • Response time
    5 out of 5 rating
  • Professionalism
    5 out of 5 rating
  • Value for money
    5 out of 5 rating
  • Flexibility
    5 out of 5 rating
99% Recommended by couples

Badges

  • Katherine
    Katherine T. Sent on 07/07/2023
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Perfect wedding venue!

    We loved our wedding day at Fennes! Everything ran smoothly on the day thanks to our wedding coordinator, Sophie Richell. It was a perfect day and our guests only had good things to say about the venue.
  • R
    Ricky W. Sent on 12/04/2023
    1 out of 5 rating
    • Quality of the service
      1.0 out of 5 rating
    • Response time
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value for money
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating

    Do not stay here

    Absolutely disgusted with the rooms. Massively overpriced, very small room with nowhere to put clothes, had to put them on the floor. Electrics didn’t work, no tv and light showing through blinds all night. Worst place we have stayed in the UK
  • illustration stars

    Did the reviews win you over?

    Send a message
  • S
    Sarena M. Sent on 13/10/2021
    1.6 out of 5 rating
    • Quality of the service
      1.0 out of 5 rating
    • Response time
      2.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value for money
      1.0 out of 5 rating
    • Flexibility
      3.0 out of 5 rating

    Rude 'senior' manager and hidden charges

    Venue was lovely but was not amazing - you have to dress the venue up to get more of an impact.
    Hidden costs - they attract customers with their cheap packages and then smack on the costs of every little item, even their chairs cost £7.00 each to hire. Be warned, it is not a package deal you're getting by the time you add everything up!
    Customer service - absolutely below acceptable standards.
    From the beginning, my initial planning meeting I had to chase the venue to find out who my wedding planner was. They do contact you to chase you for money but when it is the other way round, they are no where to be seen.
    During the planning process there was a list of things I was promised by a previous wedding planner only to be told they would not be willing to offer what was promised to me.
    Then the wedding planner left meaning I had no argument at all. The wedding planning process, was so stressful with The Fennes that my hair was falling out. We were back and forth for weeks, if not months, to try and get the invoices straightened out with everything included.
    I was embarrassingly told by friends and family that staff were miserable on the wedding day, none of which were smiling, which I'd caught in some of my wedding photos and videos.
    My 5 year old had to sleep on a broken bed and had a bad back for 4 days.
    In the mornings you have to be off the premises by 09:30. Whilst I was still trying to leave at 08:35, the next bridal party were already onsite and making a racket up the stairs to get into their rooms.
    My mum who had paid the £600 refundable deposit ended up being refunded not 21 days after the wedding as stated in the contract but 8 days more than the 21 days. Might I add, they did not refund us - we had to chase them.

    And finally, the worst part about this whole experience was asking the 'senior' manager to simply apologise for all of the stress and problems that have happened throughout (yes - I actually had to ask!!!) and the response I received was unprofessional, extremely rude and degrading. She basically was calling me an idiot in her own words and belittling me as though I was something on the bottom of her shoe.

    Go by the previous reviews, my wedding planner changed twice throughout and they pride themselves on customer service but there was 0 service. They NEED new management.

    So, would I recommend friends or family to use The Fennes? Absolutely not. However, if they had a change of staff and made their hidden costs known then the venue is okay for the average wedding.

    AVOID!!
  • K
    Kirsty Sent on 17/02/2020
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Thank you!

    Thank you so much for everything you did for us on Friday! All of our guests have commented on how fantastic and professional the whole team were and that the service was amazing! The food was outstanding, and everyone is amazed that every dish was piping hot from start to finish. Nothing was too much trouble and we really appreciate how special you made our day.

    Thanks once again,
    Kirsty and Peter
  • C
    Charlotte Sent on 13/01/2020
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Perfect Day!

    We had an absolutely perfect day. Full credit to all staff both front and back of house for helping to make our dream wedding a reality and for treating our guests so well.
    A special thanks to our Wedding and Events Manager who kept our day flowing so seamlessly. We will forever sing your praises and hope to visit as a wedding guest in the future.
  • S
    Samatha Sent on 22/01/2020
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Dream Wedding!

    We had our dream wedding at Fennes and felt completely looked after and comfortable in the care and safe hands of our friendly team we had on the day. Our Wedding and Events Manager was very helpful with all of the planning and was happy to talk through any queries or worries that we wanted to ask along to way!
    Thank you!
  • M
    Mark Sent on 28/10/2019
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Lovely!

    You made it all very easy for us and relaxing on the day. We did not need to worry about anything.
    So helpful, lovely place and lovely staff!
  • R
    Rhiannon Sent on 28/10/2019
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Amazing!

    Our Wedding and Events Manager was amazing! She was very helpful and understanding which made us both so relaxed. The venue was amazing and loved every moment.
    All staff were polite and kind. The Fennes DJ was great and again very helpful!
    Thank you for everything and making our special day even better.
  • G
    Gerry Sent on 28/10/2019
    5 out of 5 rating
    • Quality of the service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value for money
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Excellent!

    Our Planner and Wedding and Events Manager were excellent! They could not have been anymore helpful!
    Our Wedding and Events Manger was excellent on the day, a clam support to both of us.
    You are both a true credit to Fennes.
illustration stars

Did the reviews win you over?

Send a message
Responds within 24 hours