Double Tree by Hilton Hotel & Spa Liverpool Verified Reviews

10 | Liverpool (Merseyside)
View More Information

10 Reviews for Double Tree by Hilton Hotel & Spa Liverpool

Recommended by 100% of couples · Write a Review

5.0 out of 5.0
  • Quality of the Service 5.0
  • Professionalism 5.0
  • Flexibility 5.0
  • Value for Money 5.0
  • Response time 5.0

Badges

  • L

    Laura & Elliot · Married on 08/06/2019

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had the best day...

    Hi Mike

    Well I must say a massive Thank You to yourself and the rest of the staff at the Doubletree Hilton. We had the best day ever for our wedding day on Saturday.

    We couldn’t fault anything at all. I appreciate everything you have done for us. The day went amazing and it was even better than I expected.

    Everybody was saying how fab the hotel was, the food amazing, staff and rooms. Totally 100%.

    And thank you for the lovely card and fizz you gave us. We’re off to the lakes tomorrow and packed it ready to celebrate.

    Thanks again

    Mr and Mrs

    Sent on 13/06/2019
  • A

    Angela & Neil · Married on 27/10/2018

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Thank You So Much

    Hello Bethan,

    Thank you so much for all your help and organising, we both had a fantastic day one that we will treasure forever.
    All your colleagues have been amazing both on the day and before hand.

    We are so pleased that we had our wedding with yourselves at DoubleTree. I've put a review on TripAdvisor, please feel free to use the pictures on there. When we have our professional photos, I'll send you a couple of those if you'd like?

    Once again though, thank you for helping to make our day so special.

    Kind regards
    Angela

    Sent on 13/06/2019
  • F

    Faye and Lee · Married on 11/08/2018

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Thank you!

    It was everything we could ever have wanted!

    My guests commented on how brilliant all the staff were. They enjoyed it so much!

    Sent on 23/01/2019
  • H

    Helen & Tim · Married on 04/08/2018

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    A Wonderful Memorable Occasion

    Thank you for helping to make our Wedding Day such a wonderful, memorable occasion. Time has flown since August but I still think back to our celebrations frequently, we were so perfectly happy with how the day went.

    All of our guests were very complimentary about the Hotel and the service and how wonderful the rooms looked on the day.

    Sent on 13/06/2019
  • D

    Dominique & Joe · Married on 04/08/2018

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The most unbelievable time

    Morning Bethan!

    We are just about recovered from the weekend thank you…and unfortunately back in work ?

    Thank you so much for your kind words – we had the most unbelievable time.

    The day was so perfect and the staff went above and beyond for us Bethan we just couldn’t get over it. The food was absolutely gorgeous everybody commented on how nice it was. The room looked amazing. But honestly the staff just made it, we felt so special.

    Can you please pass our thanks on to everyone involved and let the general manager know how unbelievable everything was please? We cannot thank everyone enough.

    Special mention to the concierge who met us at the entrance and who we seen the whole weekend. I’m not sure of his name he is a really tall old guy, he was the friendliest person we have ever met and was so helpful!

    So glad we stayed for the second night too – we spent all day in the spa on the Sunday and it was just lovely! The presidential suite was just a dream come true and something we will never forget.

    I have lots of pics which im just sorting through haha! I will send you some over today

    Thanks for everything Bethan we literally couldn’t have asked for more xxx

    Sent on 23/01/2019
  • M

    Matthew and Claire Dugdale · Married on 02/08/2018

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Many thanks!

    Good evening Bethan,

    We hope you are well.

    After our amazing day, we just wanted to take the time to thank you and the other staff at DoubleTree Liverpool.

    Firstly, all staff that we encountered were extremely helpful. In particular, Antonio, who many of our guests commented on; and Nikita, who was very accommodating to re-organise rooms.

    For the meal, the food was enjoyed by all and the table settings had been personalised.

    The timings of the day worked well and the day transitioned smoothly.

    The DJ went beyond what was expected, playing music to suit, and took photographs which were displayed throughout the evening. He then sent these to us the following day which was great.

    All our guests commented on the quality of the hotel and the room. Also, it was great that all the rooms were located close to each other, easily accessible to the venue room.

    The car park was great as it was very secure and reasonably priced. Plus, paying at the hotel reception made it straightforward.

    Many thanks and best wishes for the future!

    Sent on 23/01/2019
  • Z

    Zoe & jay · Married on 28/07/2018

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Thanks again for everything!

    Hi Bethan,

    Back to work and reality now! We remembered the payment during our honeymoon in Thailand – so sorry, we totally forgot about it on check out!

    Thanks for all your help leading up to the day, the day was amazing – we enjoyed every minute of it and all of guest have said it has been one of their best weddings – thank you J

    Sent on 23/01/2019
  • K

    Karen Grainger · Married on 01/07/2017

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Stunning, elegant location with great service

    We booked this venue as the bride and groom were bookworms and wanted a library photo opportunity - we were so glad we did! The venue hasn't been open that long as a hotel, so they are not overwhelmed with weddings. This means that you get a personal service and attention to detail that is second to none. The events coordinator, Antonia, was excellent, with a group of carefully chosen suppliers who excelled too. The venue is full of history, crammed with stained glass, marble columns and floors, intricate plaster work and beautiful sweeping staircases (and a modern, classy spa!). Service was second to none and on the wedding day every member of staff was smiling and helpful. The food was amazing and they catered for a lot of special dietary requirements without any fuss. Highly recommended and they made the day perfect!

    Sent on 07/07/2017
  • D

    David & Carol Banks · Married on 17/06/2017

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our perfect wedding!

    We married in Mexico in June 2017, and held our wedding evening reception on our return at the Doubletree By Hilton Liverpool.
    Throughout the planning process we were looked after by Antonia, she was an absolute pleasure to deal with and was so friendly, yet professional, thorough and organised - no detail was left out and she made sure everything was done to meet our requirements. It made us feel very relaxed going away for the wedding, knowing everything was in hand for our reception when we got back.
    On the day of our reception, everything ran like clockwork thanks to Andrew - he was an absolute star, everything from finding cables for our laptop, to making sure my Mum was looked after and got her wedding cake first! All those little details that meant we could relax and just enjoy the party. We had a fabulous evening, in a top class hotel, and couldn't have wished for more!

    Sent on 29/06/2017
  • N

    Nichola Dugdale · Married on 02/06/2017

    5.0
    • Quality of the Service:
      5.0
    • Responsiveness:
      5.0
    • Value for Money:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing venue, amazing food, amazing service

    Thank you very much for all your help and support through your wedding planning process! Your help and calmness was much appreciated in the final few days!
    Also a massive thank you to Mohammad who was very kind and polite on everyone we met!
    All our guests commented on the amazing venue, rooms and wedding breakfast especially the white chocolate tart.

    Sent on 29/06/2017