The Osborne Hotel Reviews
More informationReviews
4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
9 reviews
96% recommend it
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Quality of the service 4.8 out of 5 rating
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Response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value for money 4.8 out of 5 rating
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Flexibility 4.8 out of 5 rating
Badges
+27
User photos
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Featured
Andrew Sent on 31/10/20235 out of 5 rating-
Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gorgeous View and Fantastic Service
My wife and I just wanted to say thank you to the wedding team staff and the hotel wedding coordinator - Haidee. The reception looked amazing and we're very impressed with how everything turned out. We also loved the food. The canapes tasted great and the sit-down food tasted better than we first tasted it which we're very surprised about. In addition, from our perspective, everything was handled very smoothly and because of it, our guests, family and ourselves had a really great time. It was a pleasure working with you and good luck on your future weddings!
My wife and I just wanted to say thank you to the wedding team staff and the hotel wedding coordinator - Haidee. The reception looked amazing and we're very impressed with how everything turned out. We also loved the food. The canapes tasted great and the sit-down food tasted better than we first tasted it which we're very surprised about. In addition, from our perspective, everything was handled very smoothly and because of it, our guests, family and ourselves had a really great time. It was a pleasure working with you and good luck on your future weddings!
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+11 Photos
The Osborne Hotel's reply:
Hi Andrew & Dianne, thank you so much for your lovely review and for sharing your experience with us. Our Weddings & Events Team, and in particular Haidee, is delighted to receive your feedback as we always strive to make your special day as perfect as it can be. Thank you again.
Carol, Events Manager -
Quality of the service
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Natasha W. Sent on 20/03/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding 16/03/24
Fantastic day! Haidee was incredible at getting everything arranged and sorted for us! Start to finish, everything was well led, bedroom was huge, perfect for getting ready! Great quality food with the buffet we had, everything was handled brilliantly! Haidee helped create an amazing day! XFantastic day! Haidee was incredible at getting everything arranged and sorted for us! Start to finish, everything was well led, bedroom was huge, perfect for getting ready! Great quality food with the buffet we had, everything was handled brilliantly! Haidee helped create an amazing day! X-
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The Osborne Hotel's reply:
Thank you ever so much for taking the time to share your wonderful experience, your kind words truly made our day! Your feedback is invaluable to us as we continuously strive to exceed the expectations of our clients. Knowing that we played a part in creating beautiful memories that you will cherish forever is incredibly rewarding. Thank you once again for choosing us to be a part of your wedding celebration and for sharing your positive experience. We look forward to welcoming you back for any future celebrations! -
Quality of the service
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Millie R. Sent on 11/01/20244 out of 5 rating
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Quality of the service 4.0 out of 5 rating
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Response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value for money 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Mr & Mrs Richardson
My overall experience with the Osbourne hotel was good .. like any wedding there were hiccups and I’d definitely say room for improvement in areas regarding organisation e.g rushing us to do our speech’s but hadn’t gotten the toast drinks ready..
giving me my phone back from the music when we needed it for the terrace and during food so I had to sort that and then a different playlist was played, little problems like so. however it didn’t ruin my day. It was still an amazing destination to get married at.My overall experience with the Osbourne hotel was good .. like any wedding there were hiccups and I’d definitely say room for improvement in areas regarding organisation e.g rushing us to do our speech’s but hadn’t gotten the toast drinks ready..
giving me my phone back from the music when we needed it for the terrace and during food so I had to sort that and then a different playlist was played, little problems like so. however it didn’t ruin my day. It was still an amazing destination to get married at.-
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Quality of the service
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Louise G. Sent on 09/11/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding Day 9th June 2023
The amazing team at The Osborne Hotel went above and beyond to make our day so special. All our guests were so in love with the scenery, accommodation and the staff. Haidee and the team are truly brilliant and didn’t fail to take our dream wedding to the next level. Everything from the food to the decor and dealing with things that I forgot to organise, they deserve more than just 5 stars. We will definitely be recommending them to everyone we know. The Osborne Hotel/team hold a special place in our hearts always.The amazing team at The Osborne Hotel went above and beyond to make our day so special. All our guests were so in love with the scenery, accommodation and the staff. Haidee and the team are truly brilliant and didn’t fail to take our dream wedding to the next level. Everything from the food to the decor and dealing with things that I forgot to organise, they deserve more than just 5 stars. We will definitely be recommending them to everyone we know. The Osborne Hotel/team hold a special place in our hearts always.-
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The Osborne Hotel's reply:
Hi Louise,
Thank you so much for your lovely review and for sharing your experience, We are so glad you had a wonderful day with us, it was a pleasure working with you to plan your magical day. Please don't be a stranger we look forward to you returning anytime. Thank you again
Haidee - Events Coordinator -
Quality of the service
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Emily G. Sent on 20/10/20234 out of 5 rating
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Quality of the service 4.0 out of 5 rating
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Response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value for money 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
It was short notice so given the circumstances, great work!
We were impressed by the willingness to help despite an out of season late notice request. All the stops were pulled out and the newbie event manager was a calming and yet dynamic presence. The general short staffing in hospitality over this period was the only thing that was in evidence. Under easier circumstances, I'm sure the Osborne can pull it out of the bag every time.We were impressed by the willingness to help despite an out of season late notice request. All the stops were pulled out and the newbie event manager was a calming and yet dynamic presence. The general short staffing in hospitality over this period was the only thing that was in evidence. Under easier circumstances, I'm sure the Osborne can pull it out of the bag every time. -
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Wendy H. Sent on 07/06/20215 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Day
After postponing a couple of times on Saturday we had the perfect day. Lisa was excellent and always responded to my numerous emails prior to the day. We had 30 guests including us, we had our ceremony on the terrace underneath the new gazebo. The food was wonderful and everyone enjoyed their meal. It was the perfect setting and we couldn't have wished for anything more.After postponing a couple of times on Saturday we had the perfect day. Lisa was excellent and always responded to my numerous emails prior to the day. We had 30 guests including us, we had our ceremony on the terrace underneath the new gazebo. The food was wonderful and everyone enjoyed their meal. It was the perfect setting and we couldn't have wished for anything more. -
Quality of the service
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Paul Sent on 30/08/20185 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The perfect day from start to finish!
Everything was perfect, from meeting the wedding coordinator, the delicious food and amazing setting. We couldn't have asked for more.Everything was perfect, from meeting the wedding coordinator, the delicious food and amazing setting. We couldn't have asked for more. -
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Laura Sent on 31/08/20185 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best day ever!
We had such a fantastic wedding day. We were so happy with how everything was organised and how great the food tasted. The view is incomparable.We had such a fantastic wedding day. We were so happy with how everything was organised and how great the food tasted. The view is incomparable. -
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Holly Sent on 31/08/20185 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Couldn't have asked for more
The hotel is a really beautiful backdrop for any style of wedding. The staff couldn't do more for you and were so friendly and professional throughout.The hotel is a really beautiful backdrop for any style of wedding. The staff couldn't do more for you and were so friendly and professional throughout. -
Quality of the service
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