The Olde Bell Reviews
Reviews
4.9 out of 5 rating
4.9 Excellent
4.9 out of 5 rating
44 reviews
97% recommend it
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Quality of the service 4.9 out of 5 rating4.9
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Response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value for money 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
Badges
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![Sara]()
Sara S. Sent on 04/10/20211.2 out of 5 rating1.2-
Quality of the service 1.0 out of 5 rating1.0
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Response time 1.0 out of 5 rating1.0
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Professionalism 1.0 out of 5 rating1.0
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Value for money 2.0 out of 5 rating2.0
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Flexibility 1.0 out of 5 rating1.0
From bad to worse
Although the venue is beautiful, it is terribly managed and unresponsive.
We were overcharged £500 on our bar bill at our wedding, the venue acknowledged fault but after 6 weeks of chasing they still hadn’t processed the refund. My husband had to physically drive to the venue to claim the refund.
Sadly, this is just the tip of the iceberg, so many things went wrong on our wedding day, which we documented and shared with General Manager of the venue (Jaz). 10 weeks on and no response to the email, after Jaz told us over the phone that he would address every concern raised, this is extremely disappointing.
The customer service is terrible, I would not recommend any couple get married here.
Although the venue is beautiful, it is terribly managed and unresponsive.
We were overcharged £500 on our bar bill at our wedding, the venue acknowledged fault but after 6 weeks of chasing they still hadn’t processed the refund. My husband had to physically drive to the venue to claim the refund.
Sadly, this is just the tip of the iceberg, so many things went wrong on our wedding day, which we documented and shared with General Manager of the venue (Jaz). 10 weeks on and no response to the email, after Jaz told us over the phone that he would address every concern raised, this is extremely disappointing.
The customer service is terrible, I would not recommend any couple get married here.
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Quality of the service
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Claire Sent on 21/01/20205 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Amazing Wedding Day
Myself and James just wanted to say a massive thank you to Gabriela and the team. Our wedding day was very well organised and ran very smoothly, from the ceremony to the wedding breakfast. It was perfect and just as we hoped it would be.
We were very impressed with Julian and the whole waiting team, they did a phenomenal job on the day and ensured all tables were catered and that the drinks and canapes flowed. Julian thought of every detail and my Dad let me know that Julian and his team even beautifully presented and laid out the cheese and crackers that we had personally provided. We were also grateful that Julian gave me and James a glass of champagne at midnight, as we had not been able to get one with everyone coming over to talk to us! It was small details like that, that meant so much.
Please pass our compliments onto the to the chef and his team. We received so many comments from our guests about how lovely the food was and everyone was impressed with just how much food there was! Several of our guests said it was by far the best food they have ever had at a wedding which meant so much to us and in itself is a huge compliment to your chef and his team.
A big thank you as well, to you Gabriela. We are very grateful for all your help and support with the organisation of our wedding. You were always there at the end of a phone or computer to answer all our questions.
We had the most amazing Wedding Day at the Olde Bell and for that it will always hold a special place in our hearts.Myself and James just wanted to say a massive thank you to Gabriela and the team. Our wedding day was very well organised and ran very smoothly, from the ceremony to the wedding breakfast. It was perfect and just as we hoped it would be.
We were very impressed with Julian and the whole waiting team, they did a phenomenal job on the day and ensured all tables were catered and that the drinks and canapes flowed. Julian thought of every detail and my Dad let me know that Julian and his team even beautifully presented and laid out the cheese and crackers that we had personally provided. We were also grateful that Julian gave me and James a glass of champagne at midnight, as we had not been able to get one with everyone coming over to talk to us! It was small details like that, that meant so much.
Please pass our compliments onto the to the chef and his team. We received so many comments from our guests about how lovely the food was and everyone was impressed with just how much food there was! Several of our guests said it was by far the best food they have ever had at a wedding which meant so much to us and in itself is a huge compliment to your chef and his team.
A big thank you as well, to you Gabriela. We are very grateful for all your help and support with the organisation of our wedding. You were always there at the end of a phone or computer to answer all our questions.
We had the most amazing Wedding Day at the Olde Bell and for that it will always hold a special place in our hearts. -
Quality of the service
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Elsa Sent on 08/10/20195 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
A Huge Thank You
Paul and I just wanted to say a huge huge thank you to Gabriela and the team at The Olde Bell. We were so happy with how everything went and impressed with the slickness of the team! A lot of our guests commented on how great the staff were, how brilliant the food was and just generally how you all made it such a great day, thank you!Paul and I just wanted to say a huge huge thank you to Gabriela and the team at The Olde Bell. We were so happy with how everything went and impressed with the slickness of the team! A lot of our guests commented on how great the staff were, how brilliant the food was and just generally how you all made it such a great day, thank you! -
Quality of the service
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Charlie Sent on 08/10/20195 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Thank You
I just wanted to say a big thank you to Gabriela and the team for the most perfect wedding day. It was better than I ever imagined it would be and I had so many compliments on the choice of venue!
Thanks again!I just wanted to say a big thank you to Gabriela and the team for the most perfect wedding day. It was better than I ever imagined it would be and I had so many compliments on the choice of venue!
Thanks again! -
Quality of the service
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Katy Sent on 13/08/20195 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Huge Thank You
We just wanted to say a huge thank you to everyone at The Olde Bell for helping make our wedding day so special on 3rd August 2019. Everything from start to finish, from our ceremony in The Library to the drink’s reception, wedding breakfast and dancing in the evening went as we planned. Thanks to everyone involved, including the careful planning from Gabriela and everyone we've met along the way.
Our wedding guests gave us great feedback, with many telling us they loved the venue with its various rooms, historic features, friendly atmosphere and relaxing garden. They also commented on the high-quality food served by The Olde Bell team for our wedding breakfast and the evening buffet. And the guests who stayed in the Malt House said they loved the spacious rooms. Our guests had a wonderful time - and so did we!
Thanks again to the whole team - we've met many of The Olde Bell staff since we first visited in May 2018 and we were impressed from the start by the team's professionalism, friendliness and above all your enthusiasm for The Olde Bell as a venue. We would definitely The Olde Bell and look forward to visiting again at some point in the future.We just wanted to say a huge thank you to everyone at The Olde Bell for helping make our wedding day so special on 3rd August 2019. Everything from start to finish, from our ceremony in The Library to the drink’s reception, wedding breakfast and dancing in the evening went as we planned. Thanks to everyone involved, including the careful planning from Gabriela and everyone we've met along the way.
Our wedding guests gave us great feedback, with many telling us they loved the venue with its various rooms, historic features, friendly atmosphere and relaxing garden. They also commented on the high-quality food served by The Olde Bell team for our wedding breakfast and the evening buffet. And the guests who stayed in the Malt House said they loved the spacious rooms. Our guests had a wonderful time - and so did we!
Thanks again to the whole team - we've met many of The Olde Bell staff since we first visited in May 2018 and we were impressed from the start by the team's professionalism, friendliness and above all your enthusiasm for The Olde Bell as a venue. We would definitely The Olde Bell and look forward to visiting again at some point in the future. -
Quality of the service
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Nicky Sent on 13/08/20195 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We could not thank you enough!
We took up the diamond package that involved us taking all 44 bedrooms, the Malt House and the Tithe Barn for our special day. The wedding could not have been any better or gone any more smoothly. The Tithe Barn was perfect for an intimate and beautiful ceremony for our 120 guests.
The drinks reception was impeccable with a variety of garden games laid on for guests to enjoy and the specific drinks had been laid out beforehand exactly as we had requested.
The options of salmon, lamb and Eton mess that we selected were sumptuous and brought rave reviews from our guests. The food was served in a timely manner and the tables were all in-sync as they enjoyed their delicious offerings. All of the guests were glowing in their praise of the food, service, entertainment and the outstanding accommodation the hotel provided. To top it all off, the buffet breakfast the next day was wonderful in both quality and quantity.
I cannot praise Gabriella enough for her calm support and organisation of the event and Rob for how he oversaw the wedding on the ground during the day. We both agreed that it was an incredibly special day. We knew it would be amazing but did not dare to dream it could have been so utterly perfect as it was; the Olde Bell afforded us such a beautiful venue, amazing food and service, and we could not thank them enough!We took up the diamond package that involved us taking all 44 bedrooms, the Malt House and the Tithe Barn for our special day. The wedding could not have been any better or gone any more smoothly. The Tithe Barn was perfect for an intimate and beautiful ceremony for our 120 guests.
The drinks reception was impeccable with a variety of garden games laid on for guests to enjoy and the specific drinks had been laid out beforehand exactly as we had requested.
The options of salmon, lamb and Eton mess that we selected were sumptuous and brought rave reviews from our guests. The food was served in a timely manner and the tables were all in-sync as they enjoyed their delicious offerings. All of the guests were glowing in their praise of the food, service, entertainment and the outstanding accommodation the hotel provided. To top it all off, the buffet breakfast the next day was wonderful in both quality and quantity.
I cannot praise Gabriella enough for her calm support and organisation of the event and Rob for how he oversaw the wedding on the ground during the day. We both agreed that it was an incredibly special day. We knew it would be amazing but did not dare to dream it could have been so utterly perfect as it was; the Olde Bell afforded us such a beautiful venue, amazing food and service, and we could not thank them enough! -
Quality of the service
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Ashley Sent on 11/06/20195 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Wonderful Wedding Day
All went so well; it was the best day of my life and myself and Ben are so grateful to the venue for making our day perfect. Jacob, Adrian and Jazz were amazing, they looked after so well and sorted any little bits out quickly for us. The staff were all fun and the guests all have said how lovely the staff were throughout the day and night! It was amazing and an incredible experience at the old bell and all our friends and family loved it.
Thank you to Gabriela for all your hard work in planning our wedding, you were amazing and just made things feel so smooth even when there may have been little glitches everything was sorted ASAP which was brilliant so thank you so much!All went so well; it was the best day of my life and myself and Ben are so grateful to the venue for making our day perfect. Jacob, Adrian and Jazz were amazing, they looked after so well and sorted any little bits out quickly for us. The staff were all fun and the guests all have said how lovely the staff were throughout the day and night! It was amazing and an incredible experience at the old bell and all our friends and family loved it.
Thank you to Gabriela for all your hard work in planning our wedding, you were amazing and just made things feel so smooth even when there may have been little glitches everything was sorted ASAP which was brilliant so thank you so much! -
Quality of the service
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Ali Sent on 22/01/20195 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Wonderful Winter Wedding
We both knew The Olde Bell from having grown up not far away but didn't immediately think of it as a venue, but I am SO glad we did as I could not imagine a more perfect setting for our winter wedding.
Amy was absolutely fantastic from start to finish. She was calm, patient, incredibly warm - and very organised! We had a great meeting with her and the General Manager Jeremy and we both came away feeling confident. Amy replied to our emails immediately or at least within a couple of hours (anyone planning a wedding will know how frustrating it is to have to wait for days to get a reply from a supplier) and didn't once rush for answers to questions.
We had several alterations and big changes just days before the wedding, which Amy handled in her stride without any fuss or questions. Calmness and the ability to be very organised is exactly what any Bride and Groom needs in the run up to and on the big day!
On the day, all the staff were really kind and supportive to Carl and I. The tables looked stunning. The service for the dinner was brilliant. The food was gorgeous.
The venue obtained a late licence at a small cost so we partied til 1am and they kept the hotel bar open til 2am for the hardcore party guests (Bride and Groom included)!
I had so many comments from our guests on how magical the venue was - which only confirmed exactly what we knew from the start, that The Olde Bell was the ideal place for our wedding. I couldn't recommend The Olde Bell and their team highly enough to any couple looking to book a fantastic, characterful and beautiful venue for their wedding.We both knew The Olde Bell from having grown up not far away but didn't immediately think of it as a venue, but I am SO glad we did as I could not imagine a more perfect setting for our winter wedding.
Amy was absolutely fantastic from start to finish. She was calm, patient, incredibly warm - and very organised! We had a great meeting with her and the General Manager Jeremy and we both came away feeling confident. Amy replied to our emails immediately or at least within a couple of hours (anyone planning a wedding will know how frustrating it is to have to wait for days to get a reply from a supplier) and didn't once rush for answers to questions.
We had several alterations and big changes just days before the wedding, which Amy handled in her stride without any fuss or questions. Calmness and the ability to be very organised is exactly what any Bride and Groom needs in the run up to and on the big day!
On the day, all the staff were really kind and supportive to Carl and I. The tables looked stunning. The service for the dinner was brilliant. The food was gorgeous.
The venue obtained a late licence at a small cost so we partied til 1am and they kept the hotel bar open til 2am for the hardcore party guests (Bride and Groom included)!
I had so many comments from our guests on how magical the venue was - which only confirmed exactly what we knew from the start, that The Olde Bell was the ideal place for our wedding. I couldn't recommend The Olde Bell and their team highly enough to any couple looking to book a fantastic, characterful and beautiful venue for their wedding. -
Quality of the service
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K&G Sent on 01/09/20175 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Amazing Day
Thank you so much to everyone that worked so hard to make HP & LH wedding so fabulous . Your staff worked so hard and everything went so well. We are grateful to you all for such an amaxing day
Kind Regards
K&G PThank you so much to everyone that worked so hard to make HP & LH wedding so fabulous . Your staff worked so hard and everything went so well. We are grateful to you all for such an amaxing day
Kind Regards
K&G P -
Quality of the service
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Charlotte Sent on 23/09/20165 out of 5 rating5.0
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Quality of the service 5.0 out of 5 rating5.0
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Response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value for money 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Fantastic Time
Thank you for your email and for everything you did in the preparation for our big day and on the day itself. We had such a fantastic time and so did all our guests. We've had so many people comment on how nice the venue was, how much they enjoyed it all especially the food.
We had pretty much all positive things to say, we are both extremely pleased we chose to get married at The Olde Bell and were really happy with all your help and guidance in the lead up to the big day and also all the help and effort you and the team put in to ensure we had an unforgettable day. We would certainly recommend getting married there to friends and family.
Once again thank you for everything, you certainly helped make our day very special and are really grateful for all the effort you put in to ensure it went off as well as it did.Thank you for your email and for everything you did in the preparation for our big day and on the day itself. We had such a fantastic time and so did all our guests. We've had so many people comment on how nice the venue was, how much they enjoyed it all especially the food.
We had pretty much all positive things to say, we are both extremely pleased we chose to get married at The Olde Bell and were really happy with all your help and guidance in the lead up to the big day and also all the help and effort you and the team put in to ensure we had an unforgettable day. We would certainly recommend getting married there to friends and family.
Once again thank you for everything, you certainly helped make our day very special and are really grateful for all the effort you put in to ensure it went off as well as it did. -
Quality of the service
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