The Arches Reviews
More informationReviews
5.0 out of 5 rating
31 reviews
5.0 Fantastic
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Quality of the service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 5 out of 5 rating
100%
Recommended by couples
Badges
+18
User photos
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Featured
Nicola W. Sent on 21/07/20225 out of 5 rating-
Quality of the service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The day couldn't have been more perfect!
We got married at the Arches on Saturday (16.07.22) and it could have not been more perfect. We booked back in 2020 so had lots of time to plan - The Arches team kept us up to date with the ever-changing Covid landscape and then when it got closer to the date, Naomi was just amazing at going through every detail with us, without it ever becoming overwhelming. The team helped with every aspect, from deciding what food to choose, to calming my nerves about impending 40 degree weather, to catering for a multitude of dietary reqs!
The venue itself is stunning and as a DIY bride, I really appreciated not having to need to add a lot to the venue in terms of decor / styling to have a big impact - and even then, Naomi helped on the morning to ensure everything was just right.
I wouldn't hesitate to recommend The Arches as a wedding venue - we've had so many compliments from friends & family about the venue and surroundings - and the food, one guest said that they'd remember the Sticky Toffee Pudding for the rest of their lives, and another was quick to note how well V/Vgs were catered for - which they'd not had at other venues. Special shout out for Naomi who had an early start helping us set-up, re-arranging timings on the day when we fell behind and just generally being amazing! We had the perfect day, thank you. -
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Leah B. Sent on 11/12/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
First class experience and amazing customer service
We had the perfect wedding reception with the Arches after getting married at the nearby church. Jamie and the team were incredibly accommodating and communicative, and worked with us to arrange our ideal event, taking care of all the suppliers and set up and sorting extra touches that made the whole thing so stress free. The food (we opted for buffet 'feast tables') was amazing and they also put on a small kids food station as we had lots of under 10s in attendance - a bit hit with the parents. They even arranged the karaoke we wanted with their in-house DJ! The venue is stunning, with a fairy light ceiling, and the space works with or without additional decoration (we opted for some set pieces like large glow-up letters and a sparkly stage backdrop from an external supplier, but mainly let the room speak for itself). We received so many compliments on the service, the food, the venue aesthetic, the entertainment. Also, the parking is extensive and free. We thought it was incredibly well priced for what we received. Highly recommend. -
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Jack Sent on 28/04/20235 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Professional, communicative and accommodating
Hiring The Arches was an absolute pleasure. Jamie, Sam, Kat and the team went above and beyond in ensuring our evening was as well catered for as possible. Our picky requests were met with no problems whatsoever, which we were extremely grateful for. The venue is ideally situated just outside the town centre, and with guests coming from all over the country, good rail and road links were vital. With the Travelodge next door, it was an absolute no brainer. The food was unbelievable, the best we've ever had at a wedding, and the team always made sure we had a drink and were happy with how the evening was going. For the price and service, I'm not sure we could have asked for me. The Arches surpassed our expectations. -
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Rebecca G. Sent on 21/08/20225 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Personal and Excellent
Our experience with the team at the Arches was phenomenal from start to finish.
After initially securing a 2023 wedding date at The Arches, we made a last minute decision m to push our date forward due to family circumstance and married on 12/08/2022. We were taken aback and truly appreciate Naomi and Jamie’s flexibility in helping to make this happen which meant that special family members were here to watch us marry.
Throughout consultations, Naomi provided us with options from table plans, to menus, to vendor recommendations. Dietary requirements and alcohol preferences were all accommodated and the venue enabled us to bespoke a children’s menu. As we don’t live local to the venue, we appreciated Naomi’s prompt and detailed email responses.
As a DIY couple, we were able to attend the venue the evening before the wedding (with a cohort of helpers) to dress it - meaning we didn’t haven’t to stress on the morning of our wedding. All of our equipment and belongings were also safely stored the night of the wedding which we were able to collect the next day. Meaning we could go home straight after a night of partying!
Naomi also took the stress off our shoulders by liaising directly with our vendors, so we had nothing to worry about on the day.
Thank you so much to Naomi, Jamie and the team for making our wedding so special.
Rebecca and Jake Williams.
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Natalie Sent on 25/08/20224.8 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Would book again for any major event.
Cannot recommended The Arches and their team enough.
From start to finish my experience with The Arches current team and events planner was great.
Naomi was on top of everything she was prompt with responses and no question was too silly, she makes you feel welcome and at ease at all times.
Our wedding day ran perfectly thanks you her.
The food was incredible all my guests commented on it and how beautiful the venue was. The staff on the day were lovely and friendly to all my guests.
Would book here again for any major part and event. -
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Amanda D. Sent on 02/07/20225 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amanda & David Thomas
We had the most magical day, everything was just perfect. Naomi and the team were great from start to finish, nothing was a problem and they kept everything organised and calm. Loved it !!-
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+7 Photos
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Bronwyn G. Sent on 21/05/20225 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our wedding
Our wedding was the most perfect day from start to finish. Prior to the wedding Naomi and Jamie were really helpful and accommodating, we had to change our wedding date a few times due to covid restrictions and they were always willing to go above and beyond for us. The day ran smoothly with no hiccups along the way. The food was amazing and really tasty. We unexpectedly had to change photographers with 5 days to spare and the new photographer was vegan. The venue did everything to make sure she was fed. Overall an amazing experience and would highly recommend.-
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+2 Photos
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Amy C. Sent on 04/11/20215 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fantastic wedding that can be filled with lots of personal touches
Naomi, Jamie & the rest of the team at The Arches were fantastic from start to finish. They made our evening wedding celebration so perfect and took away all the stress & worry, instead making it a fun experience. The venue itself looked absolutely stunning, especially when the sun set and all the fairy lights came on - all our guests said we had found a hidden gem, which we couldn't agree more with. The food was absolutely delicious and the team were really accommodating for various dietary requirements and last minute changes. We couldn't recommend The Arches more, especially for anyone who wants to have a wedding with lots of personal touches and a fantastic team of people helping to make it happen. -
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James Sent on 09/09/20195 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Room was beautiful, food yummy, staff so lovely
Hi all
We just wanted to say a huge thank you for helping us create the most perfect day yesterday. The room was beautiful, the food was super yummy and the staff were so lovely. Thank you for helping us at such short notice and for bringing it all together. It's been amazing and wish we could do it all again! Warmest wishes to you all. James & Charlotte xxxxxx -
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Karen Sent on 13/08/20195 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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You absolutely did us proud...
“I just wanted to say a very big thank you for the work that was put into our wedding behind the scenes and on the day, we had such a fantastic day. The comments from our friends and family often began with the words ‘wow’ and ‘fantastic’. The venue looked beautiful and the opportunity to come in the day before was great. The food was fabulous and again everyone, and I mean everyone that we spoke with said the same. So thanks once again, you absolutely did us proud!!!!” -
Quality of the service
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