Amanda W. Sent on 29/12/2021
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Quality of the service
1.0 out of 5 rating
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Response time
4.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value for money
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Heartbreakingly disappointing
We trusted Boutique Hotel Group with our special day at Nunsmere Hall, but here’s why we wish we didn’t!
* Right from the start our wedding coordinator advised us she would be there on the day yet told us the day before the wedding that she would not be there, then after our day the Manager made it clear that the wedding coordinator is never present on the day?
* There is usually a ramp outside the main entrance which is pretty unsightly and as we didn’t need to make use of it we asked that it would be removed which of course was agreed to no problem but on the day it was not removed and is now in our pictures, and will have affected the initial impression that our guests had when arriving at the venue.
* The venue put their isle runner down for our ceremony, however we had paid for one to be installed by our venue dresser which Nunsmere were aware of. This may not have been a problem except it was sliding around and had to be taped down which looked unsightly, plus it was dirty, and of course we paid extra to our venue dresser for one that did not end up being used.
* For our wedding breakfast, we requested to use the entrance through from the terrace via the bar, however the corridor entrance was used. The reason we were specific about this is because we knew that we were coming in from the Terrace and it was about the aesthetics and the flow of the day for us and our guests going through all the rear corridors made no sense. This was all agreed with our wedding coordinator but again completely missed (Perhaps these things may not have been missed if she had been there? Who knows but it gets worse!)
* There was only one vegetarian meal to provide yet they were served the complete wrong meal!
* The marquee was set up completely wrong! We were extremely specific about the way the layout of the marquee because it is such a big space and with our guest numbers in comparison to how many people this space accommodates, we did not want it to feel empty and wanted everyone in one area. Yet the tables were placed in completely the wrong place at one end of the Marquee resulting in the band being in the wrong place at the other end and the guests being split throughout the entire marquee which made it feel too big and empty for the intimate reception that we wanted. We were unable to change it because of the time it would take so we had to just keep it this way. This was genuinely heartbreaking to be honest and something we won’t be able to get over, it reduced me to tears on the night.
* The starlight’s in the Marquee were not on for the majority of the evening and were not switched on until after our first dance, and after our videographer and photographer had left and so again the videos and pictures were significantly impacted by this, it seems small but the difference is huge and we get a constant reminder of it whenever we look at them. Not to mention again affecting the impression and experience for our guests.
* The worst part of all of this is the way in which Nunsmere Hall have handled our complaint since. They have not shown any remorse, they have just made us feel like we don’t really matter now as they have made their money from us. It’s like we’re not real people and they just really don’t care that they ruined our day that we’ll never get back and that we paid them for because we trusted they would do it right. We tried really hard to maintain a relationship with them as it’s where we had our wedding at the end of the day and we wanted to be able to have special happy memories of it but it is just clouded by all the mistakes and the way we have been treated since. It is so sad but we have both agreed that we genuinely wish we had never chosen to hold our Wedding at Nunsmere Hall, and we whole heartedly wish that we had never trusted Boutique Hotel Group with our one special day. So my advice to anyone at this point is as pretty as their venues are, there are other beautiful venues. As much as they promise you the world, there are others that will actually deliver. Don’t pay them thousands of pounds to ruin your day like we did!
We trusted Boutique Hotel Group with our special day at Nunsmere Hall, but here’s why we wish we didn’t!
* Right from the start our wedding coordinator advised us she would be there on the day yet told us the day before the wedding that she would not be there, then after our day the Manager made it clear that the wedding coordinator is never present on the day?
* There is usually a ramp outside the main entrance which is pretty unsightly and as we didn’t need to make use of it we asked that it would be removed which of course was agreed to no problem but on the day it was not removed and is now in our pictures, and will have affected the initial impression that our guests had when arriving at the venue.
* The venue put their isle runner down for our ceremony, however we had paid for one to be installed by our venue dresser which Nunsmere were aware of. This may not have been a problem except it was sliding around and had to be taped down which looked unsightly, plus it was dirty, and of course we paid extra to our venue dresser for one that did not end up being used.
* For our wedding breakfast, we requested to use the entrance through from the terrace via the bar, however the corridor entrance was used. The reason we were specific about this is because we knew that we were coming in from the Terrace and it was about the aesthetics and the flow of the day for us and our guests going through all the rear corridors made no sense. This was all agreed with our wedding coordinator but again completely missed (Perhaps these things may not have been missed if she had been there? Who knows but it gets worse!)
* There was only one vegetarian meal to provide yet they were served the complete wrong meal!
* The marquee was set up completely wrong! We were extremely specific about the way the layout of the marquee because it is such a big space and with our guest numbers in comparison to how many people this space accommodates, we did not want it to feel empty and wanted everyone in one area. Yet the tables were placed in completely the wrong place at one end of the Marquee resulting in the band being in the wrong place at the other end and the guests being split throughout the entire marquee which made it feel too big and empty for the intimate reception that we wanted. We were unable to change it because of the time it would take so we had to just keep it this way. This was genuinely heartbreaking to be honest and something we won’t be able to get over, it reduced me to tears on the night.
* The starlight’s in the Marquee were not on for the majority of the evening and were not switched on until after our first dance, and after our videographer and photographer had left and so again the videos and pictures were significantly impacted by this, it seems small but the difference is huge and we get a constant reminder of it whenever we look at them. Not to mention again affecting the impression and experience for our guests.
* The worst part of all of this is the way in which Nunsmere Hall have handled our complaint since. They have not shown any remorse, they have just made us feel like we don’t really matter now as they have made their money from us. It’s like we’re not real people and they just really don’t care that they ruined our day that we’ll never get back and that we paid them for because we trusted they would do it right. We tried really hard to maintain a relationship with them as it’s where we had our wedding at the end of the day and we wanted to be able to have special happy memories of it but it is just clouded by all the mistakes and the way we have been treated since. It is so sad but we have both agreed that we genuinely wish we had never chosen to hold our Wedding at Nunsmere Hall, and we whole heartedly wish that we had never trusted Boutique Hotel Group with our one special day. So my advice to anyone at this point is as pretty as their venues are, there are other beautiful venues. As much as they promise you the world, there are others that will actually deliver. Don’t pay them thousands of pounds to ruin your day like we did!
