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Weddings

Manor of Groves Hotel Reviews

Manor of Groves Hotel

Manor of Groves Hotel

Sawbridgeworth, Hertfordshire
4.2 out of 5 rating, 5 reviews
More information

Reviews

4.2 out of 5 rating
5 reviews
  • Quality of the service
    4.2 out of 5 rating
  • Response time
    4.2 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value for money
    4.2 out of 5 rating
  • Flexibility
    4.2 out of 5 rating
100% Recommended by couples

Badges

  • T
    Tom P. Sent on 07/05/2023
    5 out of 5 rating
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    Mr Tom Pinnock

    The most beautiful venue made even better by the attentive staff all around
  • S
    Stavy Sent on 15/07/2018
    1 out of 5 rating
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    Really regret choosing this for my wedding venue

    Don’t get me wrong there were some really really lovely helpful members of staff such as Vera! However manor of groves will evidently tell you what you want to hear until you’re wedding day and then it’s basically tough cookie on the day! Whatever happens happens and they couldn’t care less! For example with my wedding, i was so concerned about their air con breaking as I’d heard horror stories before from other brides... so I messaged for some reassurance and got exactly that so thought everything would be fine, on the day It happened the be 33 degrees, and just my luck the air con wasn’t working! My caterer was so annoyed that the air con wasn’t turned on from 3pm and they waited until 5pm so it was too late to fix anything! Next - they have a WiFi init which apparently interrupts with the bands instruments, and of course just my luck their WiFi unit completely ruined my entrance I am Greek Cypriot and we enter with a violinist playing a song! The violin was completely silent as the man was playing it as the WiFi unit clashed with the bands equipment! The main singer in the band was so annoyed as he specifically asked a member of staff to make sure it was off for my entrance but of course they didn’t bother listening! Last but not least... the worst thing to ruin the end of my wedding... was the fact that dead on 12o clock they switched off our music! I had specifically paid a dj to mix songs for me onto a usb but dead on 12 when there was about 10 minutes of my mix left, they cut the music! I honestly couldn’t sleep that night from how angry I was with the venue!

    Manor of Groves Hotel's reply:

    Dear Stavy Stephanou,

    Firstly thank you for taking the time to share your feedback and I would like to address each point individually for you.
    I am very sorry to hear you were not happy with your special day back in June 2017, as I understand you have since been in contact with the Operations Manager who has done his best to offer a solution; however, they were unfortunately not accepted by yourself.

    I apologise profusely that this did not end up being the wedding day that you expected but as already confirmed the air conditioning was in full working order and there was no faults. As I understand you had uplighters, candles and often the doors open which unfortunately didn’t help as it was the hottest day of the year. I can ensure you our staff took every precaution possible in ensuring the room was kept cool, the conservatory blinds were down, the air conditioning was on full and we even supplied a portable air conditioning unit.
    As for the Wi-Fi interfering with the bands instruments, this is the first time you have bought this to our attention. I have spoken to our IT engineer and he has advised me that there could be no interference from our Wi-Fi in this way and therefore this would not have had any effect on the bands instruments.

    I understand that you made a mix tape and it had been switched off half way through but as a venue we have to comply with our licensing law which only allows us to play music till 00:00, as I understand your music was playing till 00:11 so we had already allowed 11 extra minutes.

    We are very sorry to hear that you had some issues on the day and we apologise for the inconveniences you experienced, however, please do understand we did our best to assist in every way. I would like to reassure you that the Manor of Groves do care and we strive for all of our Weddings and Special events to have a truly wonderful experience.
    Thank you again for your feedback as it is only through feedback such as yours that we are able to measure and enhance our operations at the Manor of Groves Hotel.

    Kind Regards
  • S
    Sophie Sent on 07/04/2015
    5 out of 5 rating
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    Amazing Wedding Venue

    We got married at the weekend and it was perfect. Manor of Groves could not do enough for us in the lead up to the wedding which was really reassuring. On the actual day of the wedding all the staff were up early and helping to get the rooms ready, I didn't actually see any of this, but was told by a lot of guests and my husband that they were fantastic. Every detail was looked after, Charlotte and Stephen looked after us on the day and they were always there to make sure we were happy and our guests had everything they needed. It was simply a flawless and professionally run operation. I was really amazed. The rooms for us and the guests were beautiful and well looked after and the breakfast is outstanding! Please book this place for your wedding, it was the best decision we made.
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  • M
    Mother Sent on 06/02/2008
    5 out of 5 rating
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    What an extraordinarily special day!

    My son, got married at The Manor of Groves last Saturday, 2nd February.

    I would just like to express my sincere thanks to all of your staff, who helped to make it an extraordinarily special day.

    I can't tell you what a perfect day it was and this was in large part because of the spectacular surroundings, the very comfortable rooms and the attentive and friendly staff the weather was wonderful too - which didn't hurt!!!.

    I would have no hesitation in recommending The Manor of Groves to anyone contemplating a wedding, conference or any function.

  • L
    Lisa Sent on 21/02/2005
    5 out of 5 rating
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    Simply.....Perfect!

    From the moment we arrived to book our wedding to the second we left our wedding day was pure magic.

    The staff were attentive yet discreet, the food magnificent and the, and the venue stunning. The stunning grounds, beautiful venue and stunning bridal suite created the perfect setting the best day of my life.

    I could not have wished for anything more, thank you to everyone at the Manor of Groves for making this the most fantastic day of my life!
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