Bath's Historic Venues Reviews
More informationReviews
4.7 out of 5 rating
9 reviews
4.7 Very good
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Quality of the service 4.7 out of 5 rating
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Response time 4.7 out of 5 rating
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Professionalism 4.6 out of 5 rating
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Value for money 4.9 out of 5 rating
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Flexibility 4.7 out of 5 rating
88%
Recommended by couples
Badges
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Featured
Miranda Sent on 05/11/20195 out of 5 rating-
Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Assembly Rooms and Roman Baths wedding
Thank you very much for all your hard work to make our day so special. It was a fantastic day, so thank you! The venues were so impressive and the guests I think were really taken aback! The baths were amazing.
Thank you for all of your hard work, your rapid response to my emails and calls, and your dedication to make our day work. -
Quality of the service
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Samuel Sent on 30/09/20212.2 out of 5 rating
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Quality of the service 2.0 out of 5 rating
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Response time 2.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value for money 4.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Beautiful place, out of touch staff
We had our wedding reception at the Guildhall, specifically the banqueting room. A grand and beautiful room fit for a grand day. The room is what it is, if this aesthetic is what you desire here it is for a fair price. The walls need a paint job and the carpet needs updating but that’s about all that is visibly wrong. The issue is behind the curtains at this venue. We views the venue and one lady advertised herself as the wedding coordinator. Under that condition we decided to move forward, knowing we had a teammate on our big day. However, she became more of an adversary than a teammate. She took absolutely no initiative and withheld information. For example we hired an easel then she told us the day before that she has one on site! Even though we had asked. She allowed the bar to be set up completely against plan and then said it couldn’t be moved. She allowed evening food cutlery to just sit in a pile when we provided pre-folded napkins for them to be placed in. And most importantly she made my violinist put down his instrument and provide a microphone that she had neglected to get working. This meant we ate in silence and that money I paid for the violinist and cellist was a waste. Not to mention she had the best man trying to make sound equipment work.
The Guildhall has nothing in reserve. If you have your event here, it is down to you to provide absolutely everything. They restrict you to 3 chefs that they will waive the cleaning fee for and they are all overpriced. The kitchen fee is £350.
Overall the lack of communication the lack of coordination and the lack of taking initiative made me need to chastise the wedding co ordinator and the team on the wedding day. I said I don’t wish to have this conversation with anyone let alone in my wedding day. She needs to be replaced with someone competent who can turn the profit the taxpayer deserves out if this national treasure. The whole team at the Guildhall is slow, old, and, doesn’t have a clue. Nice building though.Bath's Historic Venues's reply:
Many congratulations on your wedding. I'm glad you agree the Guildhall is a spectacular setting for a wedding.
I was sorry to read though that some aspects of your day didn't live up to your expectations however, I do feel clarification is required as some points are inaccurate and some are mis-directed. For instance, there is no carpet at the Guildhall, and we do not provide a wedding coordinator. The member of staff you refer to coordinates everything to do with the venue including working with customers' suppliers and their entertainment providers.
There are indeed several caterers who have been vetted and approved to work at the Guildhall. Because our list of caterers is currently a little limited, we suggested four additional suppliers for you to consider and agreed to waive any charge for these too. Clients are not however restricted to our recommended list and are free to bring in any external caterer of their choice. I believe you chose to employ one caterer for the daytime and another for the evening neither of whom was familiar with the venue. The member of staff you mention worked very hard with your caterers throughout to ensure you had the best day possible, even going to the shops to buy additional napkins out her own pocket as insufficient had been provided.
At no point did she prevent your musicians from playing. After they had finished playing, the musicians volunteered to assist us by providing a back-up microphone for your speeches as unfortunately, ours was not working initially. It was though remedied in time for the speeches.
Finally, as borne out by numerous plaudits the team at the Guildhall are all experienced and dedicated and, without exception, take pride in hosting events. -
Quality of the service
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C Sent on 05/11/20195 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Roman Baths wedding
Just a quick note to say a huge thank you to you and the entire team at the Roman Baths.
The Roman Baths is an exceptional venue in which to get married and the experience was significantly complimented by the first class customer service we all experienced, from the first point of contact to the evening itself - thank you!! -
Quality of the service
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P Sent on 05/11/20195 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Roman Baths and Assembly Rooms
We’ve lost count of the number of guests who told us how much they loved the venues, how great it was to use the Bath Assembly Rooms to “assemble” as they were originally designed for, and how atmospheric the Roman Baths were on the night. It was all, in a word, perfect! -
Quality of the service
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Daniella Sent on 05/11/20195 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fantastic, romantic venue
We had the most wonderful evening on Sunday, the Roman Bath’s are absolutely stunning at night... it really was the most fantastic, romantic venue to hold our ceremony at.
The staff are all really wonderful too. Honestly, we couldn’t fault the whole experience!
Thank you for all your help in the lead up to our wedding! -
Quality of the service
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R Sent on 05/01/20175 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Assembly Rooms wedding
Thank you to you and the team who helped make our wedding and birthday party at the Assembly Rooms on 28 December a very special day indeed. We were so well looked after and the day surpassed our wildest expectations. -
Quality of the service
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Anonymous Sent on 16/12/20165 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Roman Baths wedding
My youngest daughter was married at the baths this Sunday gone. What can I say. The venue was exquisite, the atmosphere exceptional, the meal stunning, and the service unbelievable. I would like to send a special thanks to whoever was in the background organising to the day. But a special thank you to, Otto who on the night looked after all of us and provided reassurance and advice at an extremely nervous time for me and my family. Then to the chef and his team including the servers, who delivered hot, and the most enjoyable food at any sit down wedding I have been to. Your bar staff, always helpful, nothing too much trouble. It was a magical day and such a memorable time. I sincerely hope your staff enjoyed their time with us as we did with them on this very special occasion at an amazing location. -
Quality of the service
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P Sent on 16/12/20165 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Roman Baths wedding
Our wedding was truly magical and we cannot thank you enough for making sure everything went to plan for us. Otto was superb on the night and we had the most amazing time. -
Quality of the service
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S. Sent on 16/12/20165 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Pump Room wedding
I can’t fully express my thanks for what you did to help make Hilary’s wedding the success it was.
EVERYONE had a good time, no small thanks to you both making every detail look easy, and Caro, I know you never said no to any of my requests, nothing was too much trouble. -
Quality of the service
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