By Natalie, on 13 Jan 2019Date of Wedding - 20 Oct 2018
I held my wedding reception here in October 2018 and the whole experience was disgraceful.
We had seven wedding coordinators and there was no communication between them which meant we had to have multiple meetings and go through all of our plans many times.
When we arrived at the hotel we were asked to pay for our room which we had already paid for in full.
The morning of our reception myself and 6 of my relatives had to prepare the room as the "team" to help us consisted of one member.
We have been overcharged numerous times at the hotel and had to check every invoice very carefully.
We advised on several prior occasions one of the guests who was one years old could not have dairy and he would require a dairy free meal. The waiting staff tried to serve him three courses containing dairy even though his mother had said he cannot have dairy.
The vegetarians were served fruit for dessert instead of chocolate fondant which we had ordered for all of our guests.
The waiting staff did not know what food they were severing to our guests.
Our wedding decorations were taking without our permission to use for another event the following day.
Our wedding cake disappeared and I wanted to take it home for guests who were not able to make our reception.
Our room had thick dust everywhere.
I sent a complaint following my reception but was told this couldn't be looked at until I had paid the balance. I sent my complaint on the 29th October and I did not receive a response until the 14th of December. The response I received to my complaint was not acceptable.
Couldn't have been more perfect
By Nicola wingett, on 20 Feb 2018Date of Wedding - 25 Nov 2017
I got married here November of last year and my wedding couldn't have been more perfect. Not only is the location stunning but is very welcoming giving it a comforting and warm relaxing atmosphere. My wedding planners Sophie and francesca went above and beyond to make our special day perfect. They thought of everything and spent time getting to know us to make sure they knew exactly what we would want. They were so supportive running up to the wedding and on the day! It literally couldn't have been more perfect and went past in a magical blissful blur.
By Naomi, on 09 Nov 2016Date of Wedding - 15 Oct 2016
we have crowne plaza five lakes as our wedding venue and I am over the moon that we did.
Every second beginning to end was amazing, the staff were so professional and made everything run so smoothly.
All the guests commented on what a beautiful day and venue that it was.
All rooms were lovely, clean, catered and comfortable.
Francesca the wedding co ordinator is fantastic and will acoomodate all your is wishes.
Cannot wait to visit there again.
By Dianne and Neil Mead, on 08 Nov 2016Date of Wedding - 02 Sep 2016
We had our wedding at Five Lakes on Friday 2nd September and this is the first opportunity I have had to write this review.
We booked our wedding in January 2016 and from the start our wedding co-ordinator was professional, well organised, helpful and very friendly.
We knew exactly what we wanted and with 125 guests to the ‘day do’ the hotel was more than happy to accommodate. Communication leading up to the day was spot on and any queries were answered straightaway.
The day before the wedding I saw the wedding co-ordinator and had a successful and reassuring meeting. This meant that I could relax the rest of the evening enjoying the hotel facilities
The wedding day was great, well organised and everything went well without a hitch. Everyone worked liked troopers and we cannot thank them enough .
This review is in no way a reflection on the wedding co-ordinators who did a fantastic job.
I would certainly recommend the hotel for a wedding. The venue was perfect and the setting for the photos was great inside and out.
Special thanks to Francesca, Ravin and Sophie.
Only criticism we have is the late room allocation to guests who had travelled a long distance.
By Kerstin and Colin, on 10 Nov 2015
My husband and I would like to say a big thank you to Crowne Plaza - Five Lakes for making our wedding day so memorable. We would like to specifically thank Sarah for the amazing support we've received from her. We booked the wedding date with your previous wedding co-ordinator, Lauren. When Lauren left and Sarah started we met with her soon after and from then on she was fully committed in helping us with whatever we needed. She always responds to emails straight away - even if it was the 10th email I sent that day in the weeks building up to the wedding and no question seemed to be "too stupid".
We would also like to thank Ravin who made us feel very at ease on the day of our wedding it was amazing having someone there on the day who took the nervousness off both me and Colin. I'm sure he was VERY busy on the day but he never let us feel that he was.
We wouldn't have had such an amazing wedding day without Sarah and Ravin and are so very grateful that both of them were part of our wedding.
We would also like to thank Nicola in your Reservations team for sorting out all the rooms and all the changes that came with it.
Everything was exactly how we wanted it to be
By Mr & Mrs Jackson, on 22 Jul 2014
We had the most fantastic day. Everything was exactly how we wanted it to be. The staff were absolutely brilliant, the food was beautiful and the whole day was perfect. All of the suppliers that were included in the package were also brilliant’
The staff were also outstanding and 5 star to the
By Ann Paul, on 22 Jul 2014
'Our Son and Daughter-in-law chose Five Lakes for their wedding and were married last Saturday.
It was a wonderful day. Sarah the new wedding co-ordinator was excellent and so was Hayley who showed us the venue a few days before with our son, for his Best Man speech.
The Toast Master also did a fantastic job, professional in every way.
The staff were also outstanding and 5***** to the Chef for the lovely hot dinner at the wedding breakfast. The rooms were comfortable and clean.'
an amazing day for us more than we had ever expect
By Mr and Mrs Johnston Pooley, on 22 Jul 2014
'Me and partner had always imagined getting married at fivelakes on this weekend we finally did, feeling nervous running up to the day the venue were always on hand to help me, I was so relaxed on the morning due to Sarah and amy dealing with all my suppliers and getting the room ready for me so it was a surprise! All my guests who stayed at the hotel said they had a pleasent stay and the venue was lovely! Me and my partner are so thankful for what was done for is throughout the day! Was an amazing day for us more than we had ever expected!! Rooms were nice and clean and beds were amazing!! Thank you again'
By Louise & Tom, on 05 Jul 2012
We had an amazing day celebrating our wedding reception at Five Lakes. Everything was perfect and exactly what we had hoped for. Maxine had put everything into place that we had asked for and we didn’t need to worry about a thing. The service was excellent and we were extremely impressed by the professionalism of the banqueting team. The food was delicious, piping hot and very tasty. The hotel has recently been refurbished, the lobby looks amazing and makes a good impression when guests first arrive, they all commented on how lovely their bedrooms were as well. The grounds are beautiful which made for some lovely photos. I would definitely recommend Five Lakes. [Wedding: Mar 2012]
A lovely wedding Day
By Hayley, on 29 Feb 2012
Thank you all went really well we had an amazing day and evening thanks for all your help, the ceremony, evening, dj, food, acommodation were great and we and our guests had a brilliant time and got to get some lovely pictures in the grounds and in five lakes.
thank you again for all your help and an lovely wedding day
By Maxine and Darren, on 07 Oct 2009
Dear Elisa, Just a quick note to say thank you for helping have a brilliant wedding, we really did enjoy ourselves and your help really did reduce the pressures of organising such an event. We would also like to say a big thank you to Marian, he was wonderful, very polite, proffessional and many of the guest were singing his praises.
We would also like you know that Mervyn the toast master was brilliant, and we would recommend him to further guests, he kept the flow of day running to time and was so curtious, polite and lovable he really did make us smile. We would also like to say that Richard the DJ was brilliant and helped keep the dance floor full all night, with a good chioce of music for all combinations of guests.
We had a fantastic day and we would again like to thank you and the staff at Five Lakes for everything
By Alisha and Martin, on 24 Aug 2009
Dear Laura, Just wanted to write a personal note thanking you for all the organisation involved in making our wedding day simply divine. Hope you have a lovely birthday and enjoy your holiday in The Algarve with your family x