"Extremely disappointing experience"
We booked The Somebodys through Earcandy to perform at our wedding in August 2018.
About 30 minutes before our first dance and the start of the bands first set, we were informed the drummer had just got-up and left the venue after some sort of argument, abandoning the other 3 members of the band! I initially thought this had to be a joke as I could’t believe anyone could act in such an unprofessional and inconsiderate manner.
While I appreciate the remaining members did their best to muddle through in difficult (self inflicted) circumstances they only played a 25 minute first set, compared to the one hour we had agreed and paid for which left us both feeling extremely short changed.
After this disappointingly short first set, the subsequent disco was ruined while the lights were all turned on so that the new drummer could set-up his equipment and perform a sound-check in the middle of what was meant to be our evening reception.
After the wedding I contacted Earcandy to explain all that had happened and arrange some sort of refund. Although Earcandy were symptrtheic they explained that any refund is the responsibility of the act owner who would contact us to discuss our issues. Nearly 3 months after the wedding and after numerous reminders we still have not heard anything (not even a single email) from the act owner or had any sort of refund.
We paid over £1700 for the ‘Premium Package’ and certainly did not receive a premium experience on the evening or premium customer service subsequently. To anyone else looking for a wedding band I would highly recommend you look elsewhere. This band are poorly managed by an act owner who apparently does not care and extremely expensive compared to other options on the market.