Le Cirque Firenze

Cristina has been lovely to deal with, but unfortunately the company is refusing to give us our deposit back for our wedding catering.

We are Australians who have postponed our wedding in Italy for a year (September 2020 to October 2021) and then had to cancel because we physically cannot leave the country. We tried to cancel in August 2020 due to covid and my mother's health and it was refused.
I waited until August 2021 to attempt again, for it to be closer to our date (in October 2021) and with Australian government proof that we could not leave, but the return of our deposit has been refused again.

Whilst the contract doesn't allow for return (unless the venue is unusable) which it IS because we cannot get there and even the venue has refunded us, Cirque has given the reason as being "compensation" due to services rendered and not being able to book that date for another event. I gave them a years notice, and have not organised anything with them since signing the contract. They have not had to put any effort into our event post contract signing and so there is no way this compensation is a legitimate claim.

I am sad to have to give this review, as I'm sure we could have had a good experience with Cirque had everything worked out. But they are being unfair and inflexible and not taking into account covid issues. I just want our deposit back, even part of it. We have had to redo our wedding multiple times now and this is just heartbreaking...