"Brilliant Customer Service"
I just wanted to highlight the wonderful treatment I received at Kavelle! The staff were always accommodating, often fitting me in at the last minute and never once making me feel like a nuisance for it. Their advice was not only helpful and sound, but extensive, often considering aspects of the dress I may not have thought of. They had endless patience and were never pushy. Their collection was sublime - their shop is filled with beautifully made dresses that shout elegance and sophistication. Not only do they do all their own alterations but they also make beautiful garments from scratch, meaning of all the shops in Edinburgh, I had never felt in safer hands! These ladies really know what they are talking about.
Unfortunately, in the end my dream dress was not among their collection, but this did not result in any coldness from Kavelle. They were happy for me to double check the dresses I had liked from their store and displayed no hard feelings when I chose a dress from elsewhere. I would absolutely recommend them, and will certainly be considering them to make my bridesmaids dresses!
Kavelle responded to this review on 11 August 2014
I hope you are well.
Thank you sincerely for your kind words. You are very welcome. I am privileged to have met you and we were part of your special day. You will be a stunning bride! I wish you well and I hope that you have the most amazing wedding. Please do not hesitate to contact me if you need anything at all.