Frequently Asked Questions:
What to do when losing a diamond in the ring?
At Ovadia Jewellery the in-house designers can provide alteration or repair services on any jewellery piece. Whether you require gemstone replacements or fittings or even ring resizing, they can do it all for you.Expert tip: See our repair and diamond guide to get a better idea of what can be done with your diamonds and jewellery: https://www.ovadiajewellery.com/jewellery-repair-tips/, https://www.ovadiajewellery.com/loose-diamonds/.
Do I need to pay a deposit?
At the Ovadia Jewellery shop a deposit isn’t required as most jewellery pieces and diamonds are kept at the store. Even for orders being made through Ovadia, the owner Hannah would never charge a payment in advance as the customer can't be expected to pay for a product they haven't seen yet in her view. Expert tip: Compare different payment plans offered by jewellers to ensure you can truly afford the cost and it won’t cause you any additional financial strain. Your jeweller might even offer you a discount for buying both engagement and wedding rings from them.
How long does it take to get a bespoke ring?
Usually, it takes around 6 weeks or more for a uniquely a designed ring to be completed, but jewellers can offer a speedier process if required, depending on the complexity of the ring design.Expert tip: Should you not be happy with the jewellery a jewellery designer has created, it’s important to clarify whether the jewellery store offers exchanges or returns.
Reviews for Ovadia Jewellery - Hatton Garden family run bespoke jewellers
Recommended by 100% of couples
Super quality and value, super experienced team
This is in danger of sounding like a fake review because of how effusive it is - but it was simply the best possible experience we could have asked for. Super patient, super fast, fantastic quality and the most reasonable prices we could find. We went in order to have wedding rings made 10 days before our wedding as the original jeweller had not produced what we had expected. Hannah the owner was as helpful as she could possibly be, Tracey who helped us initially has worked there for 26 years and gave us enormous confidence without imposing her suggestions. They work out of their workshop which is just around the corner - and so were able to create bespoke 18ct rose gold rings for us based on our designs in two days. They tweaked sizes, and other details with a huge amount of good sprit and very good advice too. We couldn't recommend enough.Sent on 15/12/2019
Hannah - thanks again. A pleasure to write a review for such a great experience and such a lovely bunch. When birthdays and anniversaries come along we will be back! Marc and Jess.
Marc B wrote this review on Tripadvisor in April 2019
Like others who have written reviews, I walked around Hatton garden several times and went in various shops. I trusted the staff at Ovadia 100% from the minute I walked in to the door (which is more than can be said for others in the area)!Sent on 15/12/2019
I dealt with Hannah and had some assistance from Dorina. Both were amazing, straightforward and honest. They helped me to work through the specifications of the engagement ring I wanted to design. They then set about finding me the perfect diamond. They told me that it would be very difficult to find what I was looking for at the budget I had. However, they then contacted me a couple of weeks later to tell me that they had managed to source an amazing diamond which fit the critieria I had asked for.
Other jewellers were asking me to leave over £1000 deposit and without that, they wouldn’t even bother looking for a diamond. I obviously refused to do this.
Ovadia were so different throughout - so helpful and couldn’t do enough for me.
My girlfriend was over the moon with the ring and said that it was exactly what she would have chosen. She had previously bought earrings from Ovadia, so Dorina had some knowledge of her taste.
Overall, it was an amazing experience from start to finish and we will definitely be returning to get our wedding bands in due course!!
Thanks to all!
Duncantoole wrote this review on Tripadvisor in July 2019.
Bespoke Jewellery Design
When I lost a diamond from my engagement ring (bought from the shop 27 years ago) they worked with us to create a new ring and pendant using the original diamonds, plus perfectly matched diamonds, and the results are wonderful. Really helpful, knowledgeable and sensitive to the fact that an engagement ring is a sentimental item and not just a commodity. Would highly recommend Ovadia.Sent on 15/12/2019
Londonlocal888 wrote this review on Tripadvisor in Jul 2019.