A long story but I'll try and keep it as short as possible. I ordered my dress in October and it came to the shop (from abroad) in January with some faulty stitching. So the shop got the supplier (Alexia Bridal) to make a completely new one and it just arrived. With a hole in!
The shop have said we can try again but I'm reluctant as if it comes back faulty again we don't have much time; more than that, I've been a little put off the dress now and am dubious about the quality.
The other option they've given me is to tailor the stock dress they have in the shop, and the one I originally tried on. It's a size 10 and I'm a 4....they say it can be done but won't this change the shape of the dress?
I'm going to see them next week and will make a final decision then but I am thinking of looking elsewhere. The whole experience has put me off and also made me question whether it's really the dress for me (I think I'm almost using this as an excuse to look elsewhere. I do love the dress but I did buy it quite quickly and I wonder if I should have looked at more).
The shop have been brilliant and their customer service is second to none; doesn't excuse the fact that they have potentially dodgy suppliers though.
What would you do...?!