i was wonderinf if anyone could give us some advice on wedding photography experience. we got married last August and had booked our photographer based on recommendations, portfolio and her friendliness and got her booked in ASAP.
Just listing a couple of the issues we experienced with our photographer, I would love some advice.
We have raised our disappointment to the photographer and her response has been unfriendly and blaming our guests being uncooperative on the day, not even an apology. She straight away jumped on the legal bandwagon and said she has spoken to her legal team and there is nothing that she has done that she can compensate as she feels her work is reflected in our album. We tried to compromise and see if we could organise at least another photo shoot so we could capture some additional photographs of the bride, groom and family and the wedding party. However she is unable to confirm a date and unwilling to travel.
We have since spoken to 2 more professional photographers who have confirmed that our album consists of over-exposed and consisted of irrelevant photographs. (The crotch shots and Dior advert)
Needless to say I am absolutely heartbroken at our wedding experience and we don’t even have the wedding photos to remember the day by. We will never ever be able to repeat this day ever again or afford to at the least. Does anyone have any advice they can give? Do we have a case? ☹️
You poor thing, I am so sorry to hear this. You could pursue costs in the small claims court. I am not sure of the limit, maybe £1000, if you are willing to keep it under that figure or whatever the limit is. Does make me wonder if the portfolio you were shown was actually your photographer's work.
As to making better memories, I would get any photos other people took, and try to put the best ones together to make your own candid photo album. I got some nice ones this way, and although my photographer was very good, (and brought an assistant with her), I am glad I had these other ones. These days you can make a book with online photo companies. I recommend Photobox, much better standard than Truprint.
That sounds dreadful. I would be absolutely livid.
My first port of call would be a solicitor, to explore whether you may be able to sue for more than just the cost of the photographs. I am not a lawyer, but when reading your post the terms that sprung to mind were "punitive damages" and "fraudulent misrepresentation". I believe many solicitors' firms offer an initial consultation on the merits of your case for free.
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