Venue Service ''
By Marissa, on 29 Sep 2014
Thank you for your e-mail.
I had a truly wonderful day, it was so amazing. I have some thank you cards that I will be bringing in.
I feel it is important to say a huge thank you to The Queens for such an amazing experience, from start to finish. I won't forget any of you, even the ladies on reception who helped me.
But most of all I will remember Jay, who I have to say Allison was an absolute star and pleasure to meet and have as our support throughout the day.
I want to say thank you to you Allison and to Jay and all his team who helped on the day, he really did the best job, everybody said that they had an amazing day, so memorable and it was the best experience and day of our lives. Everybody had such a great time and can't stop talking about it.
Our room was just incredible, everything, the music, the food everyone loved the food. I loved the food.
It was perfect, the rooms, the room for the meal, the table we set everything, the photopragher was happy with all his space, it was great, really really great. I am so happy with the Queens.
So please say thank you to all especially Jay, he was an absolute star and such a lovely, calm and supportive man.
Many thanks Allison to you and kind regards Marissa.
Venue Service 'We are happy to express how fantastic The Queens'
By Mrs Jane & Shane Duckworth, on 22 Jul 2014
Thanks again for yours & Katie's help!
We will certainly fill out the questionnaire for you when we return, we are happy to express how fantastic The Queens Hotel have been for us!!
Any recommendations you want from us just let us know & we really do appreciate Katie's extra efforts in getting additional sweets to make up for the short coming of The Venue Decorators.
I also hope all the staff at The Queens Hotel enjoyed the big box of cupcakes we left for you all.
Mrs Jane & Shane Duckworth!!!
Venue Service 'They were both so lovely, helpful nothing was too'
By Marie Towers, on 03 Jul 2014
Allison did all our pre wedding planning and Katie was with us on the day. They were both so lovely, helpful nothing was too much trouble for them, Allison was really organised beforehand and helped all the planning for the day run very smoothly and Katie was really kind and as the bride made me feel very looked after from beginning to end which was so important to me as i was very nervous before we got married. Katie also put our cupcake stand up and down for us which she didn't have to do but we really appreciated that. They both deserve recognition for how lovely and professional they are, thanks to both of them.
Venue Service 'The Queens Hotel was absolutely The Ideal Venue fo'
By Angela & Joe Morris, on 25 Jun 2014
I'd just like to take this opportunity to thank you, and everyone at The Queens, who was involved with Sara & Ashley's Wedding on 22nd June.
The Queens Hotel was absolutely The Ideal Venue for The Wedding!
The rooms included in our package allowed us to accommodate all our needs, and helped to avoid delays.
The covered chairs looked so elegant, in both The Palm Court, and in the Ballroom.
All the staff at The Queens were lovely to deal with, and always so helpful.
Nothing was ever too much trouble for them, and everything was done with a smile!
Our guests from London loved staying at the hotel over the weekend.
They were full of compliments about their lovely rooms, the delicious breakfast, and the handy location of The Queens in relation to the shops, nightlife, and the Railway Station!
They all said that they felt as if they were on holiday!!
Our rooms on the Q Club floor were amazing!
The comfy beds ensured that Sara and I both slept well the night before The Wedding.
The Bar facility on Q Floor was wonderful, and Sara's close friends all came to a pre-wedding Pyjama Party in there on the Saturday evening.
This was great for keeping her from becoming pre-occupied and nervous about the actual wedding, as she was so busy playing games and having fun!
The delicious Continental Breakfast, which we ate outside on the balcony on Sunday morning, was simply "the icing on the cake"!
It has been a most memorable weekend for us all, and we would definitely recommend The Queens to anyone who is planning a wedding!
Many thanks again for all your help.
Kind regards and best wishes
Angela & Joe Morris
Venue Service 'We had a perfect day, we loved every minute of it.'
By Marie and Andy, on 09 Jun 2014
Thank you so much.
We had a perfect day, we loved every minute of it.
Thank you so much to you, Katie and everyone who helped the day to be so amazing, you all made it so easy and enjoyable and nothing was too much trouble for either you or Katie which we are really grateful for.
Was lovely getting to know you too All the best for the future.
Venue Service 'Amazing Day'
By Mr and Mrs Whitehead, on 01 May 2014
Thanks for your email - we had the most amazing day.. And a huge part of that was down to all your help and everyone who was involved in the day. We cannot thank you enough for everything!
Once we get our official photos back we will send some photos across or call in.
Thanks so much
Mr and Mrs Whitehead xx
Venue Service 'Amazing'
By Rachael, on 09 Apr 2014
I wanted to say a massive thank you to you and your team the day was perfect.
The staff from the waitresses to the reception staff were amazing, second to non. I would like you to pass on our heartfelt thanks to all your team there. What an absolute credit to you all!
The young girl that was on reception she was brilliant. And the events manager, I keep forgetting his name, was fantastic. An amazing man!
To the chef also, not one person said the food was nothing more than perfect.
We wish you all a very merry christmas.
Many thanks Joanna
Venue Service 'It was perfect'
By Amy and Padi, on 09 Apr 2014
We just wanted to say thank you to everyone who helped make yesterday so special for me and Padi!
We couldn't fault any one of you at all.
It was a lovely day, you made all our guests feel so welcome and everyone enjoyed the food, building, rooms and service; as did we!! It was perfect.
Amy and Padi
Venue Service 'Excellent stay'
By Future Bride, on 28 Mar 2013
I just wanted to write on here. As me and my fiancé are getting married at the queens next year I just cannot wait this hotel is amazing all the staff are friendly and nothing is too much for them ! The food is excellent , even the first time I ever stayed it was a memory to remember !
And Helen the Wedding Co-Ordinator is fantastic
So I strongly recommend if you are looking for a place to get married the "Queens" is a perfect match!
Venue Service 'Excellent service'
By Sue, on 28 Mar 2013
I felt I wanted to send you this email because for the past weeks I have been dealing with one of your staff members, a Helen Berriman. Helen has been professional from day 1 and is always so helpful, nothing is ever too much trouble.
I met Helen at the Queens on one occasion with my client Mr and Mrs Brear and Helen was so helpful, her manner is excellent and the reason I wanted to send this email is that it isn’t often you encounter somebody who understands and portrays great customer service.
As yet we haven’t totally agreed to go with the Queens as our chosen venue, but this is not detrimental to Helen, because my client asked me who I would prefer to work with at all the venues we have been in discussion with, I chose Helen as she stands out from the crowd.
Hopefully we will be proceeding with the Queens especially if you can release the 13th October, we are currently provisionally holding the 12th October.
Helen is a credit to the Queens Hotel and believe me it isn’t often you encounter somebody like her, she does make the Queens stand out from its competitors.
Venue Service 'Positive comments by all'
By Elizabeth, on 28 Mar 2013
Hi Helen and Paul
Just thought I would drop you a line to say how much we enjoyed our event yesterday.... we have had nothing but positive comments from our guests from the food to the party atmosphere it was all really great please thank all of your staff from us they were helpful, professional and a credit to the Queens we will definitely be booking our event with you again next year.
Venue Service 'Perfect'
By Nicola, on 28 Mar 2013
Thankyou so much for our stay on Saturday.
We had a wonderful time and everything was perfect.
The food was absolutely brilliant and all the staff were so friendly and helpful.
Thank you again and hope to see you again soon.