28 Mar 2013, Future Bride rated The Queens  

Excellent stay
I just wanted to write on here. As me and my fiancé are getting married at the queens next year I just cannot wait this hotel is amazing all the staff are friendly and nothing is too much for them ! The food is excellent , even the first time I ever stayed it was a memory to remember ! And Helen the Wedding Co-Ordinator is fantastic So I strongly recommend if you are looking for a place to get married the "Queens" is a perfect match!

28 Mar 2013, Sue rated The Queens  

Excellent service
Dear Ivan, I felt I wanted to send you this email because for the past weeks I have been dealing with one of your staff members, a Helen Berriman. Helen has been professional from day 1 and is always so helpful, nothing is ever too much trouble. I met Helen at the Queens on one occasion with my client Mr and Mrs Brear and Helen was so helpful, her manner is excellent and the reason I wanted to send this email is that it isn’t often you encounter somebody who understands and portrays great customer service. As yet we haven’t totally agreed to go with the Queens as our chosen venue, but this is not detrimental to Helen, because my client asked me who I would prefer to work with at all the venues we have been in discussion with, I chose Helen as she stands out from the crowd. Hopefully we will be proceeding with the Queens especially if you can release the 13th October, we are currently provisionally holding the 12th October. Helen is a credit to the Queens Hotel and believe me it isn’t often you encounter somebody like her, she does make the Queens stand out from its competitors. Regards Sue

28 Mar 2013, Elizabeth rated The Queens  

Positive comments by all
Hi Helen and Paul Just thought I would drop you a line to say how much we enjoyed our event yesterday.... we have had nothing but positive comments from our guests from the food to the party atmosphere it was all really great please thank all of your staff from us they were helpful, professional and a credit to the Queens we will definitely be booking our event with you again next year.

28 Mar 2013, Nicola rated The Queens  

Perfect
Hi Helen, Thankyou so much for our stay on Saturday. We had a wonderful time and everything was perfect. The food was absolutely brilliant and all the staff were so friendly and helpful. Thank you again and hope to see you again soon. Thanks.

18 Mar 2013, Shelia Wainwright rated The Queens  

A Night to Remember
It was the best event |I have organised because of the smooth running of the whole evening. I can honestly say there wasn't a hitch and we all had "A Night to Remember" the apt title of our event. We are already planning another for next year! Allison managed the whole event in a professional and consistently pleasant manner-even when the table plans changed every other minute, she remained calm, smiling and competent....consequently the evening went without a hitch! All comments I heard afterwards were very positive.

08 Mar 2013, Lizzie rated The Queens  

Good
Hi Helen, I was going to get in touch with you, just to say thank you very much for organising our event and for everything you did. We've had some really positive feedback from students and I think it went really well.

08 Mar 2013, Selina rated The Queens  

Extremely happy
Hi Helen, Thank you for your email. We were extremely happy with our event at The Queens', and all of our guests were very pleased with the hotel and the service. We would like to thank you for all you help in planning and organizing the event. Thank you! Selina and Lizzie.

08 Mar 2013, Liz rated The Queens  

Successful event
Hi Helen and Paul Just thought I would drop you a line to say how much we enjoyed our event yesterday.... we have had nothing but positive comments from our guests from the food to the party atmosphere it was all really great please thank all of your staff from us they were helpful, professional and a credit to the Queens we will definitely be booking our event with you again next year.

08 Mar 2013, Mr and Mrs Lyons rated The Queens  

Our wedding
Dear Helen Berriman This is just a quick note to say a huge thank you to you and your staff at the Queens Hotel, My husband and I married on the 1st of March and had our wedding breakfast at your hotel it was only a small affair with 40 Guests in the John Charles suite but we were treat with the highest regards from the bar tenders in the main bar whilst having our canapes to the waiting staff in the suite during our meal, your Master of ceremonies (sorry name eludes me but she lives just up the road from us in Morley)..lol was fantastic and couldn't do enough to help especially when my father got his tomato soup and then decided to inform me that he didn't like tomato soup she overheard and immediately offered to change it for something else (veg soup) and apparently a few of our other guests cheekily manage to change their cray fish starters (which by the way were fantastic) to soup! So on a last note before we jet off on honeymoon I would like you to convey our deepest gratitude to all your staff who helped make our day so very very special and I mean everyone they do you proud we had a perfect day and I would recommend your hotel to anyone wishing to have a function there. A card with thanks will be sent to convey this once more but it will have to be after our honeymoon and this is why I wanted to email you before we went as I didn't want you to think that we were ungrateful. Regards and great thanks once again Mr & Mrs Lyons xx

07 Aug 2012, Jo Justin rated The Queens  

Mouthwatering
I along with 21 other guests attended a wedding meal on 1st August and i have to say the treatment we received that night was above and beyond any of our expectations. from the moment we arrived you can tell this hotels staff really do care we firstly went into the queens bar for a private drinks reception once that was done we were collected by the manager Rachel Brown to go through to our room where we would be eating which was set out for 18 guests Rachel quickly noticed extra guests had turned up and with this got her two staff to arrange extra seating and extra meals for these guests without hesitation. Then playing in background was music that didnt really suit our taste again Rachel without having to be asked quickly took her personal i phone out and put some of her music she had onto the player which we all loved she even found the couple a first dance song as they had brought a cd not i pod. Every single request was taken care of in a manner that quite frankly is a rare thing these days we were served with a fantastic 3 course meal of prawn cocktail to start and a choice of lamb or beef for main (MOUTHWATERING) and creme brule to finish even the extra guests were catered for. As we got speaking to Rachel later on which may i add she was only too happy to chat to us in a genuinly freindly manner we were amazed she had only just started 3 weeks earlier with the company it seemed she had been there years. Well done queens seems you are on to a winner with such caring staff.

18 Jul 2012, Mr and Mrs Math rated The Queens  

Excellent value for money!!
Helen Berriman & Charlotte were both very helpful and went out of their way to accommodate our needs. They both did a highly professional job. Also the waitresses/waiters on the day in the Palm Court suite were very attentive on the wedding day with their service. The venue for the wedding was so good compared to others that there was really no competition. The price of the venue and food were excellent value for money and it enabled the Bride and Groom, plus all the guests to have a very special day.

02 Jul 2012, Rachel rated The Queens  

Wonderful evening
Hi Helen I am delighted to say we had a wonderful evening on Friday. The food was excellent and we were very happy with the staff and service. Everyone was very courteous and attentive and we all had a great time. It is always a relief when everything goes to plan and I would like to thank you, Harold and all the bar staff and waiters for a super evening.