Such a shame - Avoid at all costs
By Steve, on 15 Jul 2016Date of Wedding - 09 Jul 2016
The hotel is beautiful. The surroundings are beautiful.
Unfortunately the staff are dreadful. The events management team do not communicate effectively with each other and won't be there whilst your wedding is taking place. Rather you'll be left with a rude duty manager who won't have a clue what you actually want or have agreed.
The worst part of all was having gone through what was a shambolic event was the unwillingness of the events team to admit their mistake. In fact I have never been subjected to less customer service from someone in the hospitality industry.
By Lisa, on 08 Jun 2015
We wanted a small, intimate wedding for just close family and friends, 18 of us in total, and the Petersham was just a stunning, perfect venue for us. The hotel provided a list of recommended suppliers too to help us out with photographer, hair and makeup etc and I'm so glad they did. We opted to use BlueJay Photography from their list, and Rob couldn't have been a better choice for us. He was gentle, smiley and unintrusive all day and we have the most wonderful set of photos to remember our incredible day by. The fact that he does a lot of weddings at the Petersham was a massive benefit - he knew all the best places for photos! The hotel itself is a beautiful setting, service and food were simply faultless and 2 weeks later we are both still walking on air, wrapped in a happy post-wedding haze.
By Henry and Larraine, on 05 Jul 2013
A magical for us and our family and friends. It just took our breath away! We could not have imagined in our wildest dreams that our wedding could have been as wonderful as it was.
lovely position and attractive building
By David and Janette, on 10 Dec 2012
We were married at The Petersham on Friday, 5th of October and wish to thank The Petersham for their help in making it a wonderful occasion.
We had chosen The Petersham for its lovely position and attractive building. However, as a bonus, the service we received was excellent. As a guest at the hotel the night before the wedding and, on the morning of the wedding , I had some modest requests. All of these were handled quickly with charm and cooperation by those on the front desk. As part of the package, Janette and I stayed on the night of the wedding and, here too, everything was superb.
The ceremony went smoothly and the reception was lovely with service that was prompt, low key and very effective. It may be invidious to mention one person but Vinnie, the duty manager, on the day is an effervescent character who was extraordinary in his attitude, helpfulness and energetic determination to make our day go well.
We had guests who came from America and each one had looked at The Petersham’s website prior to travelling. They were all excited about the day but, in the event, their already high expectations were exceeded. All of our guests made a point of telling us how much they liked the hotel and the wedding itself.
In retrospect, my overriding memory is of an occasion which went fantastically well but which also had a lovely atmosphere allowing us to feel free to relax and enjoy our big day.
Wedding at The Petersham - 24th March 2012
By Dave and Jen, on 10 Dec 2012
Thank you so much for all the work you and your team put in on the day. I cannot think of ever having had a better day in my life.
By Neil Spaven, on 11 Aug 2011
We had a super time with you all at The Petersham and the private dinner was very special.
By Jo and Andy, on 06 Jun 2011
Dear Judith, Fleur & Vinny,
Thank you so much for all your hard work and efforts in organising our wedding day, both beforehand and on the big day. We had the most beautiful and elegant wedding day.
Everything ran smoothly from my speedy room check in, right through to the safe departure of our guests at the end of
Vinny, many thanks for your attentive and efficient service, you were perfect.
Please pass on our thanks to the waiting staff and the chefs who created our delicious dinner. All
our guests commented on the quality of the food and the lovely venue.
We really will remember our wedding day as being exactly as we had hoped.
Jo & Andy
By Utku, on 06 Jun 2011
Thanks for all your hard work. We enjoyed our day. We were looked after well and we are very happy with the service provided in a professional yet very warm and friendly setup.
Please thanks all involved for me
By Dorianne, on 02 Jun 2011
We are writing this short note to send you a big THANK YOU because everything was just perfect on our wedding day: the place, the food, the whole team. Our family just loved it. We simply didn't want to leave the Petersham and hope to return some time in the near future.
Thanks once again for your very prompt and helpful replies.
Dorianne and Joseph
By C & M, on 21 Mar 2011
We would like to take this opportunity to thank you and your team for a very lovely wedding day we both had at your hotel. All our guests enjoyed themselves very much and were very pleasantly taken by surprise with the unusual setting of the dining room, not to mentioned the beautiful meal that we all had. I think we did ourselves very proud with the food and the place where the wedding reception was held. Everyone was very impressed. Please convey our grateful thanks to the chefs and all those that prepared the food & also your pastry chef for the amazing wedding cake. It was absolutely delicious.
I am very happy to say, we made the right choice in having our wedding reception at your hotel. Everything was excellent including your colleagues who served us. It was worth every penny!
We definitely would come to have high tea or dinner at your hotel one day with the guests that we could not invite to our wedding. Once again, A big THANK YOU and to your team for giving us a successful and beautiful day.
By Ketty & Charles, on 26 Jan 2011
A brief note to thank you for all of your work for our wedding.
It was a perfect occasion from beginning to end and I have had many comments from guests impressed at the level of detail in the planning. I well know that this was entirely because of your skill at your job and your ability to cope with a compressed preparation period. Everything went extremely well.The room looked beautiful, the food was wonderful and the level of service was high yet discreet.
I had earlier planned to take the guests back from the Church to the centre of London, perhaps to Claridges, but I am extremely glad that we didn't. Your hotel is distinctive and personal as opposed to corporate, and it immediately relaxed everyone present.
The room too was marvellous. I believe it has the best view in London, from the church on the left to the terrace on the right. The sight of the meadow in full sun this morning was a great treat.
Thank you for all of your help in making the weekend unforgettable.
Fantastic service & food
By Agustina, on 25 Jan 2011
We wanted to let you know we had a wonderful time, the service was excellent and the food incredible as well. Thank very much for making a special occasion so much better. We were al delighted and I am sure to recommend you in the future.
Thank you again for everything