The Olde Bell

12 May 2012, Lucy & Tim Richards rated The Olde Bell  

Happy Wedding Day
Hi Hannah We were really happy with the wedding, we have had some very good feedback from the guests, most notably about the food - I think particularly the beef wellington, which really was brilliant! People also mentioned how good the service was in the Malthouse (i.e. topping drinks up and giving out canapes). So we would say that the food and the service were both highlights! Rhys, in particular, was very calm & professional It''s clear that he knows the venue very well and has looked after many a wedding there! He also made some useful suggestions the day before about where to cut the cake. It worked very well cutting the cake on the dance floor immediately before the first dance - and got everyone out of the bar area and back in the barn for the rest of the night. We were pleased at how quickly the barn was transformed from dining area to dance floor in the evening. Also, it was good that the table of drinks appeared as planned in the barn - we felt this worked well and would recommend it to other couples / parties wanting to keep people in the barn (not in the link area). And when we asked someone for glasses they appeared swiftly and without a problem. Again, great service. As well as Rhys's professionalism we would also like to say that you, Hannah, have been absolutely great. It is very impressive how helpful and professional you were in the few weeks before given that the job was brand new. The Olde Bell is a lovely venue but also only as good as it's staff - I do hope they value your expertise. We certainly do! Very Best Wishes Lucy & Tim Richards

17 Nov 2008, MR & MRS N WILKS rated The Olde Bell  

wonderful inn
THIS PLACE WAS AMAZING THE ROOMS IN THE MAIN PART OF THE BELL WHERE TOP QUALITY AND THE SERVIES WAS SECOND TO NONE. I STRONGLEY RECOMEND THIS PLACE AND THE FOOD AS WE WERE AT A WEDDING 14-11-08, THAT WAS ARRANGED BY THE STAFF AT THE BELL. HOPE TO GO AGAIN SOME TIME.

24 Apr 2008, Kim Morrison-Bald rated The Olde Bell  

The most Wonderful Experiance
Our wedding really was the most wonderful day of our lives, The Hotel was superb, The staff fantasic, nothing was to much for them, They even made sure the weather was perfect. The hotels wedding planner filled us with confidence from the very beginning and delivered on the day. The food again fantastic. We will be recommending the hotel to all our friends should they get engaged.

04 Mar 2008, Emma Rowlands rated The Olde Bell  

Wonderful
We had the most wonderful day, everything was perfect, The staff the food the setting. We couldn't have asked for anything more.

19 Jan 2006, Matt and Lou rated The Olde Bell  

Everything was so professional and smooth running
Lou and I wanted to write to you and your team to say a big thank you for such a great day on October 15th! Everything was so professional and smooth running, we couldn’t have asked for abetter organised day. Lots of people commented on how good everything was – especially the food and the service from the staff. A special thanks to you especially – we really appreciated all your hard work.

22 Jun 2005, Osanna Whitehouse rated The Olde Bell  

Letter Posted on 22 June 2005
Wedding Reception – 28 May 2005 We felt an official letter should add to our promise for you all. Firstly, you were patient and attentive to all my requests, queries and comments during the months prior to the wedding. Everything was well organised and conversations and changes in arrangement confirmed at every stage. We were delighted that in the end all our guests were able to stay at the hotel – and thank you for making that happen too. The idea of having the opportunity to taste menus is excellent. We ere impressed that Martin the Chef took the trouble to come and talk to us when making our menu selection. That personal touch was much appreciated. On the evening itself, everything was marvellous. Tea on the terrace was well organised and the drinks reception went ell – despite that must have been a most difficult time having to reset the room and prepare for us. The canapés were superb and it was nice that your staff took them around. The rooms were ideal. The table looked lovely. The food was very very good – and the service immaculate. Your staff managed to be ever present but not intrusive. They were friendly, courteous, delightful as well as willing and eager to serve with a smile – which makes all the difference. And Vanon, our maitre’d for the evening was a veritable star. He managed the whole event with a plomb and professionalism and made everything look easy and smooth. So all in all, it was a wonderful occasion for us and we truly appreciated the hotel’s contribution to the success of our wedding reception. Thanks again and please pass on our gratitude to al concerned.

17 Jun 2005, Tony and Jackie Rolfe rated The Olde Bell  

Letter Posted on 17 June 2005
Dear Lydia, We would like to say how much we appreciated all the good work by yourself and your staff to make the wedding of our daughter Emily last Saturday, 11 June, complete. From planning and organisation through to the serving of meals and the clearance of table you and your staff were both courteous and efficient and very non intrusive. The food was excellent and the quantities plentiful. Emily and Matthew join us in saying our day was fantastic and very much helped make it that way.

06 Jun 2005, Tony Beale rated The Olde Bell  

Letter Posted on 6th June 2005
On Behalf of my wife and family could I thank you and youor staff for our splendid stay at your hotel over this last weekend. We were part of the wedding of John & Ruth Beale (June 4th). I know that I speak for everyone in saying that the meals, the service, the accommodation and the arrangements were first class. We especially enjoyed the wedding reception, of course, but the whole weekend was made special from our arrival on Friday to our departure on Sunday. In particular I would like to mention all your staff- in reception, in the dining room, in the bars and those staff responsible for cleaning and room service – every one was quite outstanding – in their politeness, courtesy, efficiency and concern for our well being. The food was also most memorable – every dish beautifully cooked and presented. Many many thanks. The whole thing made a very special weekend even more memorable and special and for that I thank you. It would be much appreciated if you could pass on our thanks to all your staff. I have written a similar letter to Ramada Jarvis Head Office in High Wycombe.

06 Jun 2005, Winfred Green (Mrs) rated The Olde Bell  

Letter Posted on 6th June 2005
Yesterday I returned home after attending the wedding in Berkshire of my grandson, John. Whilst in Berkshire I stayed at your hotel in Hurley, Ye Olde Bell. Could I take this opportunity of thanking you and your staff for a lovely stay – the accommodation, the meals, the beautifully arranged wedding reception and the care and helpfulness of all your staff was most appreciated. However, I would like to pick out one person in particular. At each meal we were served by Mohammed Refhik. He made the excellent meals extra memorable and pleasurable by his kindness, warmth, courtesy and willingness to meet our every need. He was not only wonderfully efficient and went to great pains to make sure that we had all we wanted, but did this with a smile and warmth – nothing was too much bother. It is easy to expect good service. It is equally easy to reward someone who provides courteous and efficient service with a ‘tip’. In Mr Refhik’s case he provided more than this – his friendly and warm manner, his pleasure in making a fuss of the two babies in our party, his smile and friendly word whenever we passed in the hotel and his advice on the qualities of each selection from the menu were more than anyone could reasonably expect. He made a lovely few days even more memorable and for that we thank him and you. Mr Refhik is clearly a ‘professional’ – he knows what makes a ‘good waiter’ and how to deal with diners and hotel guests. I am sure that both Ramada Jarvis and his colleagues at the Bell are aware of this and also appreciate him. It would be most appreciated if you could pass on my thanks and thoughts to Mr Refhik and to his colleagues – and of course, thank you for a lovely weekend.