kind of service & reassurance is priceless
By June & Peter, on 01 Jun 2015
Both Peter & I would like to thank you & your team so much from the bottom of our hearts for all your support in helping us organise our 20th anniversary vow renewal on 16th May 2015. We had wonderful time & all our guest thoroughly enjoyed themselves too.
All the staff at the Midland made us welcome & nothing seemed too much trouble, from concierge, to the trainee chambermaid, to the chap from maintenance who came to fix the blown fuse in the lights and who ended up fixing Peters waistcoat as I couldn't do it with my nails! And the waiters & waitresses in The French who were lovely with us too.
Maria & her Team of professionals who made the day run like clockwork; everything was delivered with such precision that a lot of our guests commented on how amazed they were at their professionalism & how everything flowed perfectly.
However Nina, nothing would have happened so brilliantly if you had not been the professional & wonderful woman you are. You catered for mine & Peters every need right down to the minuscule detail & when I may have been fussy & particular about something, you took care of it & made it perfect for me.
I couldn't have wanted for more, seriously, having our event with you at the Midland was a dream come true. One thing I do remember was your early morning Pep talk to me ... calming my nerves in the morning. That kind of service & reassurance is priceless and I Know it may be 'part of your job' but I also think its who you are as a person.
love & best wishes June & Peter x
making us feel so welcome.
By Gillian Dixon & Howard Green, on 26 May 2015
We had a fabulous day, thank you for everything you did for us. We couldn't have hoped for the day to go any better. From all your help on fri, a lovely meal at MrCoopers, to the whole of Saturday.
Ellie was great on Saturday, she made sure everything ran to time and checked up on us all day which was great. So do thank her for me.
All your staff couldn't have done more for us. From a bottle of champagne in our room from Steve - reception manager? - I don't have his card he left us with me, to the guys running the bar who were great. Everyone made themselves known to us and made sure we were having a good time.
Everyone at the wedding said how amazing the venue was and how well everything flowed on the day. The food was also fantastic, everyone said how lovely it was and how well the dessert matched the wedding decor!!
I was so pleased with how both the ceremony room and the Trafford room turned out. They both looked beautiful.
The suite we had was great, was so much fun getting ready in there on the morning. Concierge were also lovely and couldn't do enough for us and the guests staying over.
I am sure there is loads that I have forgotten to mention. It was just great. Please thank everyone involved for making it run so smoothly and making us feel so welcome.
Thanks to you again.
Gill and Howard
The days will last in the memory
By Waseem & Maryam, on 30 Apr 2015
The wedding days went ever so well. The time we both had at the hotel was amazing. A big Thank You to you and the staff that looked after Us!!
The days will last in the memory, that's for sure :)
Thanks again Nina, for everything. No doubt, we'll see each other soon. The Midland's like our second home now lol!
Take care and see you around :)
Waseem and Maryam x
By Vanessa Kenyon & Stephen Shone, on 28 Apr 2015
Everything about our experience on Saturday and throughout our dealings with the hotel was perfect and exactly how we wanted it, thank you very much for all your help.
We really appreciated the upgraded room and extra treats which helped make everything so special.
everyone really enjoyed the day
Vanessa and Stephen
By Suzanne and Jim, on 17 Apr 2015
We had a wonderful day, thank you so much for everything you did, we really could not be happier with how it all panned out from the initial meetings with you to the later organisation, the food, the venue, service and everything.
Please pass on our thanks to the team on the day, many of our guests commented on how friendly, accommodating and professional they were.
Suzanne and Jim
fantastic in every department
By Lynda & Russ, on 15 Apr 2015
We had the most wonderful day, we cannot think of how it could have been any better. The team were fantastic in every department. Nothing was to much trouble they were attentive, polite and professional in the extreme, our thanks are to each and every one of you. Once again thanks very much for the efforts of the whole team Midland.
Russ and Lynda
It was absolutely perfect
By Gemma Carolan, on 15 Apr 2015
I was planning on emailing you today to express both of our immense gratitude for everything you've done for us, It was absolutely perfect!
Everything ran so smoothly, Ellie went above and beyond, everyone commented on the quality of the food (even my Gran with her plain meal) and all the staff involved with our wedding were simply amazing! The Stanley suite looked beautiful when we arrived for the breakfast and whoever set up the gift table did a wonderful job of putting out the love hearts and arranging the photos of our Dads which meant a lot to us.
Just really wanted to let you know how amazing it's all been from start to finish! It's going to feel a bit strange no longer emailing you or popping in to The Midland, but we'll def be back for our anniversary. :)
Gemma and Anthony,
By Jen & Rob, on 24 Feb 2015
Sorry I missed your call today.
The wedding was incredible, everything ran perfectly and Ellie was a star. Nothing was too much trouble for the staff and they made the day seamless and stress free. Everyone said how nice the food was and our room was pimp! The room looked beautiful and was great to have the Wyvern and the canapés and breakfast were both excellent. All in all faultless.
I had such an amazing time and can’t believe its all over now.
By Joh, on 17 Feb 2015
We would just like to say how truly wonderful our time at the Midland was, and how thankful we are for the work that you and Ellie put in to making our day special.
Everyone who attended was completely blown away by both the hotel and the service that we received - I think you have definitely gained some potential customers for future visits.
We have been visiting the Midland Hotel for about 9 years now and have always received exemplary service, but this visit just blew everything we had received before completely out of the water. Every single ( and I mean every single) member of staff we dealt with could not have treated us any better, or with any more professionalism and kindness than we received.
Warmest regards, and much love to you and the team there,
By Lowri & Simon, on 09 Jan 2015
I hope you had a great Christmas and New Year.
We had such an absolutely amazing wedding day. We wanted to say thank you for all your help. You were fantastic! We appreciate everything you did for us, especially organising the suite :) We were very grateful to not have to move to another room on the Sunday as we were a little delicate.
Our trip to Thailand was incredible. We had the best holiday and can't wait to do more travelling.
Back to normality now but looking forward to getting the wedding photos. He has a few on his webiste if you want to have a look. His name is Lee fretter.
Thank you to you and all the staff who made our day perfect.
Lowri and Simon Siemianowski
I love writing that lol
By Jennifer Bright & Nicholas Woods, on 10 Dec 2014
Thanks for your email. We had a fantastic day
All the staff were professional and so helpful; not just all of those involved with the wedding. All of our guests who stayed in the hotel were very complimentary about the standard of the hotel; and the professionalism of the staff. The food was amazing- for both the day time and evening reception; and we appreciate chef working around everyone's dietary requirements.
We would like to say a special thanks to Steve, who looked after us in the evening. He really went out of his way to look after us.
We would also like to say a big thank you to you. It was yourself that swayed it for us to have our wedding at the Midland Hotel. From the initial show round you instantly instilled confidence; and we knew we would have an amazing wedding day. You have been brilliant at anticipating our needs; and you have been so flexible when it came to us swapping and changing things around at the last minute.
Thank you for an amazing wedding day.
Jeni and Nick Woods (I love writing that lol)
By James Zandy & Rachel Jones, on 17 Nov 2014
Just wanted to drop you a note before we went away. The day went really well, and the staff on the day were all fantastic, so please feed that back to them (especially Ellie!).
Thanks again and we will be in touch in a few weeks to say hi.
James and Rachel.