Horwood House

21 Dec 2011, Caris and Simon rated Horwood House  

Thankyou!
I just wanted to send a quick email to say a huge thank you for making our wedding so perfect! It truly was a magical day and so, so perfect! If we had to pick a wedding venue now, we would pick Horwood House a million times over! The organisation was perfect, everything ran so smoothly, the food was gorgeous, and everyone was made to feel so welcome! You and your team deserve a medal because there’s no way I could have made our day run more perfectly! Thank you so, so much again!

01 Dec 2011, Carleen and Steven rated Horwood House  

A huge thank you!
Hi Felicity and Lucy We just wanted to say a HUGE Thank You for all that you done for us on our wedding day. You made it perfect for us! The rooms looked amazing and we had so many nice comments on the rooms and the food! Again, thank you very much!

01 Dec 2011, Carleen and Steven rated Horwood House  

Disco
Hi James We just wanted to say Thank you so much for your evening entertainment, everyone thoroughly enjoyed them selves! It was a fantanstic disco and we had so many comments about how good you were! Sorry we didn't get to say thank you on the night, we got a bit swept up in everything. You were / are a really good DJ and we will highly recommend you to anyone in need of a DJ.

15 Nov 2011, Emma Gask rated Horwood House  

Thankyou!
I just wanted to say Thankyou for all the help for our graduation ball on Saturday. All the staff were brilliant and everyone had an amazing night. Please could you pass on our gratitude to all of the staff, particularly the chefs as the food was lovely.

15 Nov 2011, Nicola Eason rated Horwood House  

In house disco
On behalf of all of the midwives and guests on Saturday night, I would like to Thank you for your fantastic contribution on what was a superb night for all of us!!! Chuffed to pieces!

22 Jul 2011, Priest rated Horwood House  

Excellent Service
We wanted to write to you to tell you about the excellent service we received from your team at your Horwood House Hotel and conference centre. We were married on the 24th of June; however it was not just the service on the day that was great. We had nearly 50 friends and family who stayed at the hotel between 2 and 5 nights, having travelled from not just the UK, but Ireland, Spain and America. As you can appreciate we were very keen that they would have as pleasant an experience as possible. We are delighted to say that everyone in our party received the most wonderful experience and customer care from all of the staff there but in particular we would like to point out the following people who excelled, namely Philip Warren-Smith, Kenny Askham, Karen Cattell, Felicity LeRoux and of course your excellent General Manager Lucy Talbot. Having lived within a couple of miles from the hotel we have been members of the gym for a number of years, and indeed used the hotel for both Beverley and my Companies as venues for meetings and functions. This is great but also means that we are very aware of some of the difficulties the Hotel has been through in recent years, and have been privy to feedback from our Companies when things have not been to the standard expected. In order to allay any concerns we had, we had a one to one meeting with Lucy some months ago and explained some of our small but important concerns, and our desire that everything should go right, not just for the wedding but also as we had so many guests staying for a number of nights. We had a further meeting with Felicity and Lucy and we were very pleased that they listened and took on-board our feedback, and then delivered a service plus performance. Lucy was particularly helpful in offering solutions to some of our queries and concerns, and was very proactive in dealing with anything that we brought to her attention. Having both been in customer facing business’s all of our careers we do know that a lot of people promise excellence only to disappoint, this was not the case and you should be very proud of your team at Horwood House as they are working extremely hard to go the extra mile. We will very much look forward to coming back to the Hotel in the future and will be encouraging our Companies to do the same. We would of course be pleased if you could pass on our thanks and appreciation to your team. We would recommend this facility to any prospective customers.

13 Jul 2011, Jody B rated Horwood House  

Thankyou!
i just wanted to take this moment to thank you and your staff for all the hard work that was put in on the day of Andrew and my wedding. it was a fantastic day that we couldn't of asked to have gone any better than it did, it was perfect. i also want to take the chance to thank the hard work that Jackie (apologies Im not sure of her surname) put in during the whole day. thanks to her the whole day ran so smoothly and she was there to guide us through right until the end. her professionalism and kindness was noticed by many, and it was thanks to her that me and Andy had no need to worry about anything throughout the whole day. she was wonderful And a credit to Horwood house and your team. i hope that are thanks and appreciation get passed on to Jackie, as i would like her to know how grateful we were for all her help on the day. once again thank you to you and all your staff for the wonderful day that we were given and for all the hard work that was put in by all to objects day perfect.

28 Jun 2011, Cliff Bashforth rated Horwood House  

Excellent!
Had a great weekend! The staff couldn’t have been more helpful or polite – Kenny was amazing and took all the pressure off me whilst I was setting up and getting prepared to welcome my guests. Also, Yvonne in the restaurant made our meal times extra special... please pass this on to your General Manager for me.

16 Jun 2011, Sue Keynon rated Horwood House  

Thankyou!
We had a good day, and the refreshments/food was very good, and have to say I was surprised how good. It is a pleasant venue, with parking facilities, which always helps! Everything was there that was needed, and my take on it is that everyone enjoyed the whole event from the seminar through to the evening meal and drinks in the bar. So thank you and your colleague at Horwood House.

07 Jun 2011, Kerri and Martyn Porthouse rated Horwood House  

The Most Amazing Venue EVER
We can not thank all the staff at Horwood House enough, for helping our special day run smoothly. Everything was perfect. Our events co-ordinator, Felicity catered for everything we needed, and then the co-ordinator on the day, Akshay was superb! He was so calm and professional and couldnt do enough for us. The room looked beautiful and was decorated exactly how i had asked for it to be. The food was fantastic and all our friends and family commented on how wonderful the food was, and how professional and friendly all the staff were. We would recommend Horwood House to any couples looking for a perfect venue, with great food, wonderful staff, beautiful grounds and just an all round amazing venue for the most perfect day of your lives. Thanks so much to everyone who made our day so perfect. The bbq food for the evening was cooked to perfection and there was so much to go around, no one went hungry. The rooms are spacious and we were made to feel so special for the whole time we were there. From the arrival, with champagne served to us, to being introduced to our wedding breakfast, cutting the cake to even being made to feel special the next day at breakfast. We would say that Horwood House is the perfect venue all round. Thanks so much!

31 Mar 2011, Jenny rated Horwood House  

Many Thanks
My party went really well, the food was great and the service was excellent – many thanks indeed!

22 Mar 2011, Jayne and Alan Bray rated Horwood House  

Thankyou
Hi Felicity we just wanted to say a huge thank you to you and the team at the hotel on duty on Saturday they were fantastic - everything went brilliantly and and everyone really enjoyed the event which wasn't easy considering the vast age ranges we had there with us on the day! I have written to you seperately regarding James the DJ who was brilliant - an inspired choice he judged the mood perfectly and had the dance floor crammed all evening with all age groups and played every song we had specficaly requested which went down really well. The hotel team on the day just made everything run so smoothly from arranging the vows room, setting up the PA and adding more chairs as had more people there than we thought, to the move between rooms we did for photos and of course we were lucky enough to have the best weather day of the year so far so did lots of outdoor shots as well. The evening Hog Roast and buffet was really well enjoyed and despite my private fears that we would run out of food we didn't and everyone had what they wanted. The trifles were particulary well received! (Although we were too busy to eat so went without all night!) So can you pass on our thanks to everyone from us for helping to make the day go so well and we plus lots of people there who are from around this area will obviously now be aware of Horwood House for planning future events. Thanks Jayne and Alan Bray Saturday 19th March 2011