Help! I've paid £1,600 for a wonky dress!

I just went to collect my dress this afternoon, it didn't start well as I was suposed to get there at 3, she sent me a text as I was on my way to say that she was still working on it and she needed an extra half hour. It didn't actually end up being ready until 5.10pm and I'd told her I needed to leave by 5. Well I've just tried it on back at home and realises it is wonky. The chiffon overlay on one side is about 10cm higher than the other. I can't believe I didn't notice this while I was there, but now I can't see anything else. I also think the length in general isn't long enough, you can see my shoes, surely the dress should skim the floor. She kept reassuring me that it would be long enough, when I tried it on it hadn't been pressd and kind of stuck out a bit, she said once it's pressed it'll be the right length. I didn't have time to try it on again before I left but it doesn't look any different. I can't believe I've paid £1600 for a wonky dress. What do you guys think? I don't know if it's just me obsessing about it but now that I've noticed it just looks awful.

My wedding is in 9 days time and the dressmaker has gone on holiday this evening. I've just phoned my mum in tears and she's going to speak to another dressmaker about fixing it but I don't know if it'll work.

Its a beautiful dress! But I can see what you mean! That's awful! I don't even know what to suggest!

What designer and dress is it? Just wondering if I can see some official pics to compare. 

I can see what you mean about the top layer of chiffon being higher at one side but it doesn't look necessarily out of place? What's the other layer underneath? I can't see your shoes as, if anything, that layer looks a bit long?

It's a gorgeous dress and looks great on you. 

Also, when you took it home this time was that supposed to be it - no more alterations? 

Ok I really wanted to say don't be silly it looks fine but if I'm honest I can tell the difference in length...I don't know if the fabric underneath is longer or if the chiffon is shorter..take it to another dress maker! As soon as your dress maker is back off hols you need to complain! It sounds like she's rushed it off before her hols! 

If it makes you feel any better I think you can sort it AND the dress itself is a stunning design!!!

Hope it gets sorted ASAP! X

The dressmaker designed it and made it to my specifications so you wont find any pictures of it.

It looks longer in the photo because of the angle but it's actually about 5cm off the ground.

Yes I've paid the final balance and I'm not due to go back.

The layer underneath is satin.

Thanks for the lovely comments.

This is just the final straw, In april she told me it would be ready by the end of April. I had to push her to arrange to go over at the start of May, when I thugh I would be collecting the dress but it turns out it wasn't anywhere near finished. And the reason I went then was that I needed to have my veil for my hair trial. The veil hadn't even been started, she said we didn't discuss what you wanted so I didn't know what to do. Despite the fact that we clearly had discussed it at the previous fitting. SO then she said she would send it to me. The day before my hair trial I contacted her to say I hadn't recieved it, there were several excuses as to why it wasn't sent and I had to go and collect it on my way to the hairdressers. My appontment today was originally suposed to be 11am but she asked for it to be moved to 5pm. I told her I had plans for the evening and so it had to be 3pm. And it turned out to be gone 5pm by the time it was done.

Well I wouldn't be happy at all, is she back off her hols before your wedding? For now I would go to someone else, enjoy your day and worry about giving her a piece of your mind after the wedding, I think that a talented dress maker will be able to fix it no problem! The only issue they may have is a material match as your dress maker made from scratch but I'm sure similar things have happened and been solved! X

Oh, gawd, I'm torn between trying to make you feel better and telling you what I really think of her. It be the latter I'm afraid, I think you've been completely ripped off. It looks awful, sorry.

You must be devastated you've got this on your plate with just over a week to go, can't imagine how stressful that must be.

Can you contact this woman? I would go to a shop tomorrow and look at off the rack dresses, also check monsoon and Biba and the like. I'd fight for a full refund off this 'dressmaker' as she's took the p*ss good and proper.

Hope you sort something soon and get a dress you're happy with. Goodluck.

Definitely go and see another dress maker. Do you have a mobile no for your current dressmaker?

She said that she is away until Tuesday, the wedding is Friday. I really don't want to leave it until 2 days before the wedding to get it sorted out. i do have another dress which I bought off ebay for £40 to wear in the evening so that I can dance in it. But i've cut the train off it so that I can dance and it's only a cheap dress from Littlewoods, I do love it for what I want it for but don't think it's enough for the whole day.

kharv:

Definitely go and see another dress maker. Do you have a mobile no for your current dressmaker?

I do have a mobile number for her, but don't really know what to say, I hate complaining. Particularly as she's on her holiday and can't actually do anything.

DaffyB:

kharv:

Definitely go and see another dress maker. Do you have a mobile no for your current dressmaker?

I do have a mobile number for her, but don't really know what to say, I hate complaining. Particularly as she's on her holiday and can't actually do anything.

I know that it's awkward. But it's £1600!!! And you get married in 9 days. I'm afraid you're going to have to get tough. 

Its obviously not supposed to look like that or she wouldn't have been trying to reassure you when you has reservations earlier. 

Get your mum to ring if that's better? I had to get mine to ring when we were having problems with our hotel. 

My mum has contacted a different dressmaker (who is making my bridesmaid dresses). She's just called me back to say that the dressmaker has said that I should phone her in the morning and we can talk about what can be done. The only problem with that is that she is near my parents house, 3 hrs away, so I guess I'm going to have to drive back there at the weekend to get this sorted out. I could really do without this at this point.

Thanks for all of your support. I'm going to go to bed now and I'm hoping it wont seem so bad in the morning.